Voyager of the Seas Cruise Review by itil4get09
- Sail Date: February 2017
- Destination: Australia & New Zealand
I am reducing the review by 1 star because of the poor service and complete lack of attention to details provided by stateroom steward for Promenade Stateroom 7601.
On boarding the Voyager, we found our stateroom with one of the main lights flashing, a safe that couldn't be closed, a bathroom with strong urine smell and the exhaust fan shrieking loudly, flashing message light on the phone, a large corner of an under bed storage bag (unzipped with extra beddings) stuck out of the bed valance, beddings didn't look fresh but used & stale, a dirty runner on the bed, dusty & dirty inside the wardrobe. It was obvious no care had been given to get the stateroom ready for guests. Unfortunately all these were an indication of the services we would receive.
We liked to have a cup of tea using the kettle inside our stateroom and always gave the cups/teaspoons a quick rinse before putting them back on the desk but it was obvious that we had used them. The steward never replaced these with fresh ones until the night before we disembarked when he did the turn down service (ready for the next lot of passengers?)! He never wiped down the desk once as all the tea stains we had made remained on the deck.
By Day 6, amazingly the corner of the under bed storage bag was still sticking out of the bed valance. I gave up. I zipped it up and kicked the whole thing under the bed. We are tidy people both at home and when travelling. We always kept the stateroom tidy by putting things inside drawers, on shelves or inside wardrobe to make it easy for the stateroom steward. It was not like we had the floors covering with clothes, shoes and things that he would miss that corner of the under bed storage bag!
Usually on a cruise, we found the beddings would be changed after 5 days or at least half way through a cruise, but on this 12-day cruise, ours were changed on Day 10 with just 2 more days before end of the cruise. Why two days before end of the cruise? It really skeeved us out that perhaps the steward had been cutting corners in not providing fresh sheets/pillow cases for each new lot of passengers hence making it easier for him on the turnaround day. Yuk!
Unlike the usual friendly & cheerful stateroom stewards who'll pop up from nowhere as soon as we're out of the cabin, we didn't see him much and if we did, he would just say good morning/ good evening. Except on the first day, he never checked with us again if we needed anything or if all was good. We were never given the room service order form for breakfast which should be put on our bed every night with the turn down service. We saw a pile of these forms in his service trolley every day when we walked past.
I am also reducing the review by a 2nd star because of:
a) poor service and manner by Main Dining Room waiter for table 342.
After 2 nights, all his assigned guests (2 tables of 10 people each and 1 table of 2) did not turn up again except 4 (the 2 of us and another couple). With just 4 guests to serve, it shouldn’t be hard to provide fine dining and attentive service. Nope! Sadly our waiter lacked even the basic service etiquettes. On guests arrival, didn’t know to help with chairs or napkins, kept taking orders with man first even after being told every night. Cutlery were put in wrong position; plates of food would just be put on table without taking care to rotate it to face the guests correctly; table was only partly and incorrectly cleared for desserts time; would not offer pepper mill or condiments unless we asked or would make us wait for his assistant who had to serve other guests as well as the 4 of us; overly eager (because he was not busy!) to engage us in small talks but in a patronizing way; purposely embarrassed/mortified his assistant in front of us; won’t take the hint to stop when we gave only polite short “yes, thank you” replies while our food was getting cold. The headwaiter for the section not once stopped to ask how were things other than 1 time when I sent back a dish of salad greens with sand grains.
b) Activities Manager
Embarrassing or treating guests with sarcasm is not the same as having a sense of humour: 1) At Cruise Critics’ Meet & Mingle telling 1st time cruisers, “Oh, you’re cruising for the first time but you’re already a Cruise Critics!” 2) At gangway yelling at top of her voice, “If you’ve food, you better eat it NOW!” Some guests did have food with them. She then rolled her eyes and said loudly to other guests, “See!” 3) For a size 22 (or any size) lady, it was not sensible or practical to wear super short dresses then asked the guests sitting below the stage “Did you have a peep at my knickers?”
On the whole, Voyager was still good with lots of activities to participate in if you wanted to and fairly good shows/live music. Most passengers on board were Australians. At times, with the help of various drink packages, the ship was like a boozy party ship. Most staff was friendly & accommodating. Public areas were very well kept and clean despite the ship started to show its age. However, we won’t be in a hurry to cruise on her again anytime soon.
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