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Really do not know where to start with this one ?. The initial Cruise was book to depart from Tilbury on the 16th February 2017 for 15 Nights in the Land of the Northern Lights (P704).....................however, the Departure port with then changed to Bristol Avonmouth and the Cruise brought forward to depart on the 13th February 2017. We booked this Cruise with CMV because we live in Kent and Tilbury is around 40 miles from us.............excellent departure port. Now it begins to fall apart. We are travelling with my totally disabled Mother In Law whom is wheelchair bound, so we have booked a disabled taxi ti get us from Herne Bay Kent to Tilbury Cruise terminal at a cost of £50 return journey. We now have to contact the taxi Company and tell them that we now need to get to Bristol Avonmouth some 200 miles from our home address and this is now going to cost us an extra £500 on top of our Cruise costs to get to Bristol Avonmouth, is that fair ?. I spoke with CMV and explained the situation regarding the extra mileage and costs and where they interested....................NOT REMOTELY !!!!, and refused to even assist with any help regarding the cost of the taxi fare, nothing at all, so now I have the Cruise to pay for plus an additional £500 taxi fare on top of that. CMV were not interested at all, they have your money for the Cruise, why should they worry, they have Got You !!!!. Eventually, after many long and protracted telephone conversations, they did concede to pay part of the taxi fare, well, no they didn't, they offer to pay us £75.00 towards the taxi fare, but this would be paid as 'Onboard' spend to my cabin. THIS NEVER HAPPENED, they got away with not paying anything. This really is a rubbish Company. I move on though, three days before our departure day CMV decide to call us again and this time the departure port has moved again, so we booked for Tilbury, then changed to Bristol Avonmouth and now we are going to depart from Portland Dorset. I must say that the taxi firm were great, no price increase first of all, but then again the distance was reduced by 5.4 miles, CMV told us to keep our Embarkation time as we had been given which was 14:40 in the afternoon. Come departure day, taxi arrives and away we go to Portland Dorset and some four hours later arrive at the Terminal in Portland, it's empty !!!!!. Taxi has departed and here we are, sitting in some damp dingy building awaiting for someone from CMV to turn up and tell us whats happening.................did that happen...................NO !!!! not until 4:00pm when we where introduced to the Cruise Director, whom really did not have a clue, waffle waffle waffle but nothing. The ship at this time was sitting on a sandbank in Portland Harbour and had not berthed so was still full of disembarking passengers from the previous Cruise. There was no refreshments available or supplied by CMV for Customers at the Portland Terminal, absolutely nothing. More and more Customers were turning up, but still no information was coming forward from the Cruise Director as to when we would be moving onboard. Very slowly some disembarking passengers came ashore, their luggage thrown on the back of some old open backed truck and once at the Terminal they had to unload it themselves before they could go, This went on for A COUPLE OF HOURS. Eventually, we were passport processed and moved into another damp dingy room awaiting transport to the ship. Called to get on the transport at 19:40 hours, as we were first in, they kindly took us first out...............more problems. My disabled Mother In Law is wheelchair bound and could not get into the Coach to the ship, despite me telling the Cruise Director multiple times that she would need to be transported to the ship, nothing had been done, had it not been for a kind hearted bus driver I am pretty sure we would have been left at the terminal and watched the ship depart.................we did eventually get to the ship having been subjected to more security searches than you would get at London Heathrow, and at the bottom of the gangway once there we were subjected to a torrent of abuse from a female Security Officer onboard the ship shouting that we cannot come onboard with the wheelchair. Fortunately, an Officer instructed some of the Crew to come and assist us with the wheelchair movement onto the ship.............at last we were onboard after seven and three quarter hours of dis organised ciaos...............really a total disaster thus far. Once on board found our cabin which was supposedly disability adapted, it's not, and certainly not for use with a wheelchair bound Customer. The cabin was fairly large but the WC was totally impracticable, the equipment we needed to get in to the toilet kept grounding on a roughly made ramp, making it difficult to get into the toilet. The water from the tap was a constant orange colour, the assistance bars around the toilet were permanent not the fol up type, so we could not get the wheel chair close to the toilet easily, just a horrible nasty place to be. We sailed at 03:00hours hours late but their fun had not finished even now, at midnight they decided to do 'Life Boat Drill', after all the time we had been messed about now this........................Oh the end of a perfect day..............somewhere in the World but NOT on the MS Marco Polo.. The ship itself is quite a nice vessel, even though she is 52 years old, the decor is nice and the public areas are tastefully completed. The food..................where do you start? The Waldorf is the main Restaurant, and I was on the first sitting, Portions very small, very limited choice on the menu, found every cut of meat tough to cut and eat, veg I found tasteless, not a good experience, infact we stopped using this place and used Marco on Deck 8 for all our meals breakfast\lunch\Afternoon tea and Evening meal...........better selection, food alot tastier and a staff always helpful, nice place to be....................quite enjoyable with great views to. Entertainment: The Guest Speakers were very good as were the two acts brought on and Comedian and a Magician........................but sorry to have to say it but the onboard Entertainment Team were appalling, The Dancers were good, the Vocalist were awful. Really do not want to spend to long on this, but I certainly would never pay to watch any of their shows, they were abysmal from start to finish. Port of Call Excellent Ports, dismal departure times. Really could go on writing about this Cruise for a long long time and alas could say nothing nice about it. This really is a awful Cruise Line, fortunately I have done it and will never do it again with CMV. This is my fifteenth Cruise and by far the worst ever. I would advise anyone with a disability not to use CMV, they are more interested in the able bodied Customer and they are not afraid to show this. From start to finish it was a total disgrace and I think that CMV should hang their head in shame for their performance on this Cruise, possible learn a few lessons infact a lot of lessons. My God Bless them and all who Sail with Them

Total disaster from start to finish

Marco Polo Cruise Review by Tony Ocean

93 people found this helpful
Trip Details
  • Sail Date: February 2017
  • Destination: Europe
Really do not know where to start with this one ?.

The initial Cruise was book to depart from Tilbury on the 16th February 2017 for 15 Nights in the Land of the Northern Lights (P704).....................however, the Departure port with then changed to Bristol Avonmouth and the Cruise brought forward to depart on the 13th February 2017. We booked this Cruise with CMV because we live in Kent and Tilbury is around 40 miles from us.............excellent departure port. Now it begins to fall apart. We are travelling with my totally disabled Mother In Law whom is wheelchair bound, so we have booked a disabled taxi ti get us from Herne Bay Kent to Tilbury Cruise terminal at a cost of £50 return journey.

We now have to contact the taxi Company and tell them that we now need to get to Bristol Avonmouth some 200 miles from our home address and this is now going to cost us an extra £500 on top of our Cruise costs to get to Bristol Avonmouth, is that fair ?. I spoke with CMV and explained the situation regarding the extra mileage and costs and where they interested....................NOT REMOTELY !!!!, and refused to even assist with any help regarding the cost of the taxi fare, nothing at all, so now I have the Cruise to pay for plus an additional £500 taxi fare on top of that. CMV were not interested at all, they have your money for the Cruise, why should they worry, they have Got You !!!!. Eventually, after many long and protracted telephone conversations, they did concede to pay part of the taxi fare, well, no they didn't, they offer to pay us £75.00 towards the taxi fare, but this would be paid as 'Onboard' spend to my cabin. THIS NEVER HAPPENED, they got away with not paying anything. This really is a rubbish Company.

I move on though, three days before our departure day CMV decide to call us again and this time the departure port has moved again, so we booked for Tilbury, then changed to Bristol Avonmouth and now we are going to depart from Portland Dorset. I must say that the taxi firm were great, no price increase first of all, but then again the distance was reduced by 5.4 miles, CMV told us to keep our Embarkation time as we had been given which was 14:40 in the afternoon.

Come departure day, taxi arrives and away we go to Portland Dorset and some four hours later arrive at the Terminal in Portland, it's empty !!!!!. Taxi has departed and here we are, sitting in some damp dingy building awaiting for someone from CMV to turn up and tell us whats happening.................did that happen...................NO !!!! not until 4:00pm when we where introduced to the Cruise Director, whom really did not have a clue, waffle waffle waffle but nothing. The ship at this time was sitting on a sandbank in Portland Harbour and had not berthed so was still full of disembarking passengers from the previous Cruise. There was no refreshments available or supplied by CMV for Customers at the Portland Terminal, absolutely nothing. More and more Customers were turning up, but still no information was coming forward from the Cruise Director as to when we would be moving onboard. Very slowly some disembarking passengers came ashore, their luggage thrown on the back of some old open backed truck and once at the Terminal they had to unload it themselves before they could go, This went on for A COUPLE OF HOURS. Eventually, we were passport processed and moved into another damp dingy room awaiting transport to the ship. Called to get on the transport at 19:40 hours, as we were first in, they kindly took us first out...............more problems. My disabled Mother In Law is wheelchair bound and could not get into the Coach to the ship, despite me telling the Cruise Director multiple times that she would need to be transported to the ship, nothing had been done, had it not been for a kind hearted bus driver I am pretty sure we would have been left at the terminal and watched the ship depart.................we did eventually get to the ship having been subjected to more security searches than you would get at London Heathrow, and at the bottom of the gangway once there we were subjected to a torrent of abuse from a female Security Officer onboard the ship shouting that we cannot come onboard with the wheelchair.

Fortunately, an Officer instructed some of the Crew to come and assist us with the wheelchair movement onto the ship.............at last we were onboard after seven and three quarter hours of dis organised ciaos...............really a total disaster thus far.

Once on board found our cabin which was supposedly disability adapted, it's not, and certainly not for use with a wheelchair bound Customer. The cabin was fairly large but the WC was totally impracticable, the equipment we needed to get in to the toilet kept grounding on a roughly made ramp, making it difficult to get into the toilet. The water from the tap was a constant orange colour, the assistance bars around the toilet were permanent not the fol up type, so we could not get the wheel chair close to the toilet easily, just a horrible nasty place to be.

We sailed at 03:00hours hours late but their fun had not finished even now, at midnight they decided to do 'Life Boat Drill', after all the time we had been messed about now this........................Oh the end of a perfect day..............somewhere in the World but NOT on the MS Marco Polo..

The ship itself is quite a nice vessel, even though she is 52 years old, the decor is nice and the public areas are tastefully completed.

The food..................where do you start? The Waldorf is the main Restaurant, and I was on the first sitting, Portions very small, very limited choice on the menu, found every cut of meat tough to cut and eat, veg I found tasteless, not a good experience, infact we stopped using this place and used Marco on Deck 8 for all our meals breakfast\lunch\Afternoon tea and Evening meal...........better selection, food alot tastier and a staff always helpful, nice place to be....................quite enjoyable with great views to.

Entertainment:

The Guest Speakers were very good as were the two acts brought on and Comedian and a Magician........................but sorry to have to say it but the onboard Entertainment Team were appalling, The Dancers were good, the Vocalist were awful.

Really do not want to spend to long on this, but I certainly would never pay to watch any of their shows, they were abysmal from start to finish.

Port of Call

Excellent Ports, dismal departure times.

Really could go on writing about this Cruise for a long long time and alas could say nothing nice about it.

This really is a awful Cruise Line, fortunately I have done it and will never do it again with CMV. This is my fifteenth Cruise and by far the worst ever. I would advise anyone with a disability not to use CMV, they are more interested in the able bodied Customer and they are not afraid to show this. From start to finish it was a total disgrace and I think that CMV should hang their head in shame for their performance on this Cruise, possible learn a few lessons infact a lot of lessons.

My God Bless them and all who Sail with Them
Tony Ocean’s Full Rating Summary
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Cabin Review

Cabin 635
Terrible, dark and dingy, antiquated fixtures and fitting, uncomfortable small beds
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