Seven Seas Explorer Cruise Review by Bonita1111
We have cruised on Oceania(Regent's "lower" sister), Crystal, Silver Seas and were really looking forward to trying Regent; in fact, we waited for Explorer, actually booking our trip before the ship was built. That was our first mistake as Regent sales people did not know much about the ship so on the advise of a Regent person we booked a penthouse at the very front of the ship. In July 2016, we learned that penthouses do not have a tub in the bathroom. What?! My husband really needs a tub. At that time the ship was sold out so we decided to make full payment and go on the cruise. November we were offered an upgrade for $6,000 to a Seven Seas Suite with tub. We decided to go forward with the bigger suite so we have a tub. We had engineers, plumbers, carpenters in our suite for the first 6 days due to all the suite problems. Shower knobs fell off, tub full of brown water, pieces of wall falling down, whistling door wall ALL THE TIME. Our door wall was taped shut every day and night, we had to tape(they gave us our own roll of tape) the sliding door into the commode because it would not stay open at night during rough seas. The closet in this big suite was the size of a porta potty. Two of us could not be in the closet at the same time. We had clothes hanging all over the suite. The list goes on.
Poor service, poor shore excursions, cheap wines, indifferent staff in most cases and surly nasty destination services staff. And peculiarities with the ship. Why no tubs in penthouses? Why a TINY closet in the Seven Seas Suite? Why no window washing in 16 days? Why low ceilings so that tall people bump/break their heads on light fixtures? For all of our troubles we were offered "slap in the face" compensation. We had our travel agent handle it once we got back, NOTHING!!! We are younger than their "average" customer and we will NEVER travel with them again. VERY DISAPPOINTING experience. I feel like they took 16 days from me that can never be replaced.
Bonita1111’s Full Rating Summary
Terrible cabin. Engineers, carpenters and plumbers were in our room daily for the first 6 days. Whistling door wall that never got fixed, shower knob fell off and was always wobbly after they "fixed" it, brown water frequently in the tub, piece of the wall fell down, low hung chandelier that my husband broke with his head and then got an infection from the cut. Cushions blew off the veranda during high seas, impossible to sit on veranda while ship was sailing due to the wind. Closet the size of an outhouse. Could not hang all of our clothes. Windows never got washed in 16 days. Bed was comfortable
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