1. Home
  2. Cruise Reviews
  3. Costa Diadema
Horror!!! Horror! Could not wait to disembark after a week from hell !!! The most mercenary employees in tourism i have ever met in my numerous travels, the managers have absolutely no consideration for the passengers, only for their business. My family live on different continents hence we thought a week together on a cruise would mean both rest and togetherness, something to remember fondly. We booked together,we flew together, we embarked together only to be split on different decks by the company ( you do not want to know the distances between the decks and the daily hassle). The stewards told us they had rooms on the same decks and we repetitively tried to reason with the management/ guests services explaining that the very reaons for the cruise was for us to be together. it was to no avail. We were all hassled non-stop, we ended the one week exhausted since we had not had a single restful day. They are extremely mercenary in everything, thin air is the only thing you do not pay for on costa diadema. No rest, no afternoon naps ever, every afternoon emergency drills and announcements in all cabins (!!!), even if you were drilled upon embarkation you repeat everything every single day, every single afternoon for about 2 hours both in your cabin and on the halls in 5-6 languages. A total of 7 days x 2 hours / day afternoon drills resulted in a large number of hysterical passengers who embarked in the same hope to be able to enjoy a few restful days, only to literally weep with joy at the end of the cruise. Moreover, again, on a daily basis, all the crew only announcements are heard in all cabins, non- stop, as they are way too cheap to buy walkie talkies or professional switchboards to only announce the drills in specific rooms or crew only announcements delivered only to staff. By the end of a week we were bone tired, traumatized, a bundle of nerves and happy to crawl off this pathetic ship swearing never ever to book costa cruises again. Everything on this ship is focused on covering them against any complaints/claims coming from passengers, it is never about the passengers' wellbeing. Nothing works properly hence you have to run to and fro for several km/ day from upper decks to reception to sort out malfunctioning cards, misunderstandings etc after, obviously, repetitively standing in huge queues. 5000 people and two tiny pools ( one in the middle of the buffet area- imagine the chlorine smell and the flooding restrooms nearby - pictures upon request) . Ever day they automatically withdraw 10 euro/ passenger from your card unilaterally - you are compelled to put money on their card and they administer it as they think fit- conveniently forgetting to mention that this is a daily tax not legal to impose on passengers in european waters. On the contrary, the management at guest services insists that it is a must. In european waters, it is the passengers' decision to offer the sum if you are happy with the services, at the end of the journey as all other companies know and accept. Generally speaking on cruises you comply gladly because you are satisfied and well rested, happy with the services provided. here, whether you are a satisfied customer or an extremely dissatisfied one you are told that " bad luck", you have to pay (i have recorded proof i can provide in this respect). On costa diadema everything is on savings mode. On other cruises you are looking forward to the fabulous performances in the theatres every evening. On costa diadema they have a weekly evening show ( one of your 7 paid evening shows!!) delivered by the employees - pathetic amateur night they claim the passengers must appreciate as it is a gesture for them. I shall not be imposed amateur shows upon myself and my family as we did not pay for them ( can provide some videos for general hilarity). I suggested we, the passengers, could also help with further savings, some can sing, others dance, a few recite, numerous hum etc. It is extremely embarrassing for both sides: passengers who are told that they should be grateful and appreciate this " nice" gesture on the part of the staff, and the staff themselves who are ridiculed on stage. When compared with the grandiose shows on other cruise lines you feel like crying at your stupidity of having chosen costa. On the other nights a few pathetic dancers/ singers on a big stage on which they get lost, try hard to warm up the passengers, again to no avail. Non stop mix ups, attitude problems, laziness, misunderstandings because of language difficulties of employees ( we suspect super overworked and very cheap for the company, hence no special skills are needed). Should you - god forbid - expect an egg for breakfast, you are told to go down two decks and buy one in a specific restaurant:)) how cool is that ?! Fabulous Diadema savings mode Part of my family accommodated forcefully- as i have shown above-on a superior deck hardly saw their steward ( we had a very good steward on a lower deck). When they complained at reception they were sent a few apples in a basket and a bottle of cheap champagne and nothing changed, they were told that they should be pleased. No further comment. Do not recommend costa diadema to anyone ever!!! Those who worked hard for their money and wish to rest and enjoy a few nice days are in for a very nasty surprise. Buffet closed and cordoned off 1-1.30 hours before closing hour, resulting in even longer queues, even machine water and coffee are attentively monitored and offered only for a short time, while staff watch eagle-eyed so that you do not take 3-4 cups of water. Have been waiting for months on end for this cruise together with my family only to find that at the end of it i had to apologize to them all for the week from hell i had imposed on them. Never, never again costa. We have been on very many cruises before but never experienced anything of the kind. I had expected february to be a more savings oriented cruise but nothing to this extent. If that is the way they treat passengers i do not think i can afford to throw money away on them and, meanwhile, on my own money, masochistically torment myself and my entire family.

NIGHTMARE ON COSTA DIADEMA

Costa Diadema Cruise Review by CRISTINASTAN58

45 people found this helpful
Trip Details
  • Sail Date: February 2017
  • Destination: Mediterranean
  • Cabin Type: Classic Balcony
Horror!!! Horror! Could not wait to disembark after a week from hell !!! The most mercenary employees in tourism i have ever met in my numerous travels, the managers have absolutely no consideration for the passengers, only for their business. My family live on different continents hence we thought a week together on a cruise would mean both rest and togetherness, something to remember fondly.

We booked together,we flew together, we embarked together only to be split on different decks by the company ( you do not want to know the distances between the decks and the daily hassle). The stewards told us they had rooms on the same decks and we repetitively tried to reason with the management/ guests services explaining that the very reaons for the cruise was for us to be together. it was to no avail.

We were all hassled non-stop, we ended the one week exhausted since we had not had a single restful day. They are extremely mercenary in everything, thin air is the only thing you do not pay for on costa diadema.

No rest, no afternoon naps ever, every afternoon emergency drills and announcements in all cabins (!!!), even if you were drilled upon embarkation you repeat everything every single day, every single afternoon for about 2 hours both in your cabin and on the halls in 5-6 languages. A total of 7 days x 2 hours / day afternoon drills resulted in a large number of hysterical passengers who embarked in the same hope to be able to enjoy a few restful days, only to literally weep with joy at the end of the cruise.

Moreover, again, on a daily basis, all the crew only announcements are heard in all cabins, non- stop, as they are way too cheap to buy walkie talkies or professional switchboards to only announce the drills in specific rooms or crew only announcements delivered only to staff.

By the end of a week we were bone tired, traumatized, a bundle of nerves and happy to crawl off this pathetic ship swearing never ever to book costa cruises again.

Everything on this ship is focused on covering them against any complaints/claims coming from passengers, it is never about the passengers' wellbeing. Nothing works properly hence you have to run to and fro for several km/ day from upper decks to reception to sort out malfunctioning cards, misunderstandings etc after, obviously, repetitively standing in huge queues.

5000 people and two tiny pools ( one in the middle of the buffet area- imagine the chlorine smell and the flooding restrooms nearby - pictures upon request) .

Ever day they automatically withdraw 10 euro/ passenger from your card unilaterally - you are compelled to put money on their card and they administer it as they think fit- conveniently forgetting to mention that this is a daily tax not legal to impose on passengers in european waters. On the contrary, the management at guest services insists that it is a must.

In european waters, it is the passengers' decision to offer the sum if you are happy with the services, at the end of the journey as all other companies know and accept. Generally speaking on cruises you comply gladly because you are satisfied and well rested, happy with the services provided. here, whether you are a satisfied customer or an extremely dissatisfied one you are told that " bad luck", you have to pay (i have recorded proof i can provide in this respect).

On costa diadema everything is on savings mode. On other cruises you are looking forward to the fabulous performances in the theatres every evening. On costa diadema they have a weekly evening show ( one of your 7 paid evening shows!!) delivered by the employees - pathetic amateur night they claim the passengers must appreciate as it is a gesture for them. I shall not be imposed amateur shows upon myself and my family as we did not pay for them ( can provide some videos for general hilarity). I suggested we, the passengers, could also help with further savings, some can sing, others dance, a few recite, numerous hum etc. It is extremely embarrassing for both sides: passengers who are told that they should be grateful and appreciate this " nice" gesture on the part of the staff, and the staff themselves who are ridiculed on stage. When compared with the grandiose shows on other cruise lines you feel like crying at your stupidity of having chosen costa.

On the other nights a few pathetic dancers/ singers on a big stage on which they get lost, try hard to warm up the passengers, again to no avail. Non stop mix ups, attitude problems, laziness, misunderstandings because of language difficulties of employees ( we suspect super overworked and very cheap for the company, hence no special skills are needed).

Should you - god forbid - expect an egg for breakfast, you are told to go down two decks and buy one in a specific restaurant:)) how cool is that ?! Fabulous Diadema savings mode

Part of my family accommodated forcefully- as i have shown above-on a superior deck hardly saw their steward ( we had a very good steward on a lower deck). When they complained at reception they were sent a few apples in a basket and a bottle of cheap champagne and nothing changed, they were told that they should be pleased. No further comment.

Do not recommend costa diadema to anyone ever!!! Those who worked hard for their money and wish to rest and enjoy a few nice days are in for a very nasty surprise. Buffet closed and cordoned off 1-1.30 hours before closing hour, resulting in even longer queues, even machine water and coffee are attentively monitored and offered only for a short time, while staff watch eagle-eyed so that you do not take 3-4 cups of water.

Have been waiting for months on end for this cruise together with my family only to find that at the end of it i had to apologize to them all for the week from hell i had imposed on them. Never, never again costa. We have been on very many cruises before but never experienced anything of the kind. I had expected february to be a more savings oriented cruise but nothing to this extent. If that is the way they treat passengers i do not think i can afford to throw money away on them and, meanwhile, on my own money, masochistically torment myself and my entire family.
CRISTINASTAN58’s Full Rating Summary
Enrichment Activities
Value For Money
Embarkation
Dining
Public Rooms
Entertainment
Cabin
Fitness & Recreation
Shore Excursions
Service
Onboard Experience
Free Price Drop Alerts
Get Costa Diadema price drops
250,000+ people have entered their email

Cabin Review

Classic Balcony
Cabin BC
size and furnishings ok.
Sara Deck Inside Cabins, Outside Cabins, Balcony Cabins

Port & Shore Excursion Reviews