Wanted to see South America and enjoy life aboard the Zaandam. Trouble first started at the Casino where I was supposed to get $75 of free play. It took 3 days and a lot of fighting with the casino manager to get the money. Next was the casino manager promised a free drink when playing but was nowhere around to give one. Next the Lido food court was in disarray. The server had past me up in line twice before I complained that I was next to be served. After receiving the food. It was cold. The food seemed cold or luke warm everyday because the meat would be sitting out before serving time. The shore excursions where very expensive. The only thing that was good in my opinion was the deserts. These the could not recycle like the main vegetables. I believe if you pay for the food and service it should at least be satisfying.

Ship Board

Zaandam Cruise Review by rfurth

5 people found this helpful
Trip Details
  • Sail Date: January 2017
  • Destination: South America
  • Cabin Type: Large Ocean-View Stateroom
Wanted to see South America and enjoy life aboard the Zaandam. Trouble first started at the Casino where I was supposed to get $75 of free play. It took 3 days and a lot of fighting with the casino manager to get the money. Next was the casino manager promised a free drink when playing but was nowhere around to give one. Next the Lido food court was in disarray. The server had past me up in line twice before I complained that I was next to be served. After receiving the food. It was cold. The food seemed cold or luke warm everyday because the meat would be sitting out before serving time. The shore excursions where very expensive. The only thing that was good in my opinion was the deserts. These the could not recycle like the main vegetables. I believe if you pay for the food and service it should at least be satisfying.
rfurth’s Full Rating Summary
Enrichment Activities
Value For Money
Embarkation
Dining
Public Rooms
Entertainment
Cabin
Fitness & Recreation
Shore Excursions
Service
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Cabin Review

Large Ocean-View Stateroom
Cabin D 2818
Not a good location because it was over the gangway.
Lower Promenade Deck Inside Cabins, Outside Cabins