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The overall quality in RYI for the Asian market is quickly going downhill. Already the quality in this market is significantly lower than other markets served by RYI. Even within this market there is definite degradation from that of 2 years ago in the same itinerary and same ship. The Asian leg of RYI is becoming to be mass market mainly because the Chinese passengers are undemanding being first timers and very unexposed. Hence RYI exploits this factor at the risk of dragging down its reputation in other markets. The service with a smile is gone and so has the service quality. There appears to be a declining number of service staff both in the restaurants and in the cabin attendants resulting in overall quality degradation. The training is lacking as windjammer waiters swept food scraps from table to the carpet, as one even snatched a vacant chair under my nose without asking if it was taken - which it was as there were personal articles left on the table. The overcapacity added to the problem as the narrow corridors between food stalls were most congested not to speak of the lack of tables . Because the Chinese passengers are uncomfortable to use the serviced restaurants, RYI may consider expanding the buffet capacity and reduce serviced restaurants capacity. Also the quality of food preparation was deteriorating rapidly, omelets were sloppily cooked at breakfasts and order taking was chaotic at best. The items in the salad area were lacking in variety such as no rockets nor beansprouts, no grape fruit, and waiters do not approach us to serve coffee or tea unless asked for. There is lacking hygiene regime in sterilizing of hands. god forbid if infection or food poisoning breaks out. In the Rhapsody in Blue, the menu is also reduced in variety, fruits are lacking in range and so was the salad table. Again the quality is poor and preparation rather sloppy such as fried eggs and omelets. At the deck 5 café, the pizza was poorly prepared and there is hardly any cheese as cutting corners again is very apparent. At dinner the escargots were tasteless and inferior compared to before. Fortunately the meat selections including tenderloins, roasts and fillet mignon were good, There is general sense of dirtiness all round as the ship seemed tired . Discipline and noise control in most areas and in the Elington on one night where the Korean passengers were quite noisy made the place unbearable. But the jazz band was good and enjoyable on other nights The shows were good and so was the ice show which was better than the last time I cruised the same route. Q control getting down at Penang was horrible and the ships officer could have done better. Again RCI should consider converting an area for providing a laundry self service facility. In all, the management is again seen to try to earn a fast bug on every turn Our group of 7 booked the Giovanni on the last night. I found the oso buco not up to par and so was the fillet mignon not to standard. The Piano performance was good at Schooners but the other activities were poor and poorly advertised or motivated - there was no pre cruise talk Charging for galley tour was another money exercise tobacco smoke from casino should be extracted as it is flowing into the adjacent space.

The romance of cruising is gone

Mariner of the Seas Cruise Review by Jeffiro

5 people found this helpful
Trip Details
  • Sail Date: February 2017
  • Destination: Asia
The overall quality in RYI for the Asian market is quickly going downhill. Already the quality in this market is significantly lower than other markets served by RYI. Even within this market there is definite degradation from that of 2 years ago in the same itinerary and same ship. The Asian leg of RYI is becoming to be mass market mainly because the Chinese passengers are undemanding being first timers and very unexposed. Hence RYI exploits this factor at the risk of dragging down its reputation in other markets.

The service with a smile is gone and so has the service quality. There appears to be a declining number of service staff both in the restaurants and in the cabin attendants resulting in overall quality degradation. The training is lacking as windjammer waiters swept food scraps from table to the carpet, as one even snatched a vacant chair under my nose without asking if it was taken - which it was as there were personal articles left on the table. The overcapacity added to the problem as the narrow corridors between food stalls were most congested not to speak of the lack of tables . Because the Chinese passengers are uncomfortable to use the serviced restaurants, RYI may consider expanding the buffet capacity and reduce serviced restaurants capacity.

Also the quality of food preparation was deteriorating rapidly, omelets were sloppily cooked at breakfasts and order taking was chaotic at best. The items in the salad area were lacking in variety such as no rockets nor beansprouts, no grape fruit, and waiters do not approach us to serve coffee or tea unless asked for. There is lacking hygiene regime in sterilizing of hands. god forbid if infection or food poisoning breaks out.

In the Rhapsody in Blue, the menu is also reduced in variety, fruits are lacking in range and so was the salad table. Again the quality is poor and preparation rather sloppy such as fried eggs and omelets. At the deck 5 café, the pizza was poorly prepared and there is hardly any cheese as cutting corners again is very apparent. At dinner the escargots were tasteless and inferior compared to before. Fortunately the meat selections including tenderloins, roasts and fillet mignon were good,

There is general sense of dirtiness all round as the ship seemed tired .

Discipline and noise control in most areas and in the Elington on one night where the Korean passengers were quite noisy made the place unbearable. But the jazz band was good and enjoyable on other nights

The shows were good and so was the ice show which was better than the last time I cruised the same route. Q control getting down at Penang was horrible and the ships officer could have done better. Again RCI should consider converting an area for providing a laundry self service facility.

In all, the management is again seen to try to earn a fast bug on every turn

Our group of 7 booked the Giovanni on the last night. I found the oso buco not up to par and so was the fillet mignon not to standard. The Piano performance was good at Schooners but the other activities were poor and poorly advertised or motivated - there was no pre cruise talk Charging for galley tour was another money exercise

tobacco smoke from casino should be extracted as it is flowing into the adjacent space.
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Cabin Review

Cabin
Cabin in the corner was smaller than normal because of the pillars. The cabin toilet was not well maintained the shower head had a faulty jets and it is a wonder the attendant did not notice it. The laundry hanging rope was too stiff. The ladders for climbing to upper deck beds was left in the cabin wardrobe and so were 4 life jackets. 2 should be removed for dual occupancy instead of 4. temperature control was effective.
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