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We went to Crystal Symphony because our past experience was excellent even though the company was bought by an Asian company. We had been cruising with different cruise lines for over a long time. We still decided to try again even when we saw some bad reviews recently. First, the embarkation was a total disaster at Melbourne. There were hardly any Crystal agents and there were no instructions where to go and what to do. The lines to the security were long and the check in once we board the ship was confusing. The whole cruise experience was very disappointing. The food especially with the main dining room was very poor. Even with the specialty restaurants Prego and Silk Road, they were below par. The menu choice was small and food was ordinary. They don't deserve to be called specialty restaurants. The chef at the kitchen tour apologized that because the ship is required to purchase everything from Australia and the price was experience, the ship had to purchase the lower quality produce. This is absurd, so Crystal decided to buy lower quality food for their customers for the Australia/New Zealand trip when the theme of this cruise was supposed to be Food and Wine! Their chef table only offered twice through out the trip and they were already filled even the first day. I don't know why they didn't do the chef table every night like other cruise lines. The excursions for New Zealand were almost identical in every port so there weren't much to choose from. The worse was the entertainment in particular the shows. They were so outdated in comparisons to the Royal Caribbean Anthem of the Sea which we went in October. The dancers and singers were low quality, their costume are ordinary, the stage was small and lacked scenes. The lighting and sounds lacked the newer digital equipment, sound and lighting. The entire program was similar to what we experience more than 15 years ago. As for enrichment program which they pride themselves in, they had old retired guests to talked about outdated material. One of them was an old security guard whom he talked about his experience with Jackie Kennedy for many nights. Another one was a pianist and singer that followed the John Elton style. The music and singing are mostly classic and lacked the dynamics. The computer work shops was based on only Ipad or Mac fo old people with no computer experience. The ship was supposed to have renovated but they are still old and showed wear. Many of the activity rooms were so small and old fashion. There were hardly any stores. They only had three, 1 jewelry store, 1 sells handbags and convenient items and 1 on low quality clothing. We met 2 couple of friends from the main dining. The only item that was still of good quality was their service personnel at the restaurants and cafe. The wait staffs still continued to remember and called us by our name and some times helped to carry our trays.

Crystal Symphony is outdated.

Crystal Symphony Cruise Review by MMing00

9 people found this helpful
Trip Details
  • Sail Date: January 2017
  • Destination: Australia & New Zealand
  • Cabin Type: Deluxe Stateroom with Large Picture Window (limited view)
We went to Crystal Symphony because our past experience was excellent even though the company was bought by an Asian company. We had been cruising with different cruise lines for over a long time. We still decided to try again even when we saw some bad reviews recently. First, the embarkation was a total disaster at Melbourne. There were hardly any Crystal agents and there were no instructions where to go and what to do. The lines to the security were long and the check in once we board the ship was confusing. The whole cruise experience was very disappointing. The food especially with the main dining room was very poor. Even with the specialty restaurants Prego and Silk Road, they were below par. The menu choice was small and food was ordinary. They don't deserve to be called specialty restaurants.

The chef at the kitchen tour apologized that because the ship is required to purchase everything from Australia and the price was experience, the ship had to purchase the lower quality produce. This is absurd, so Crystal decided to buy lower quality food for their customers for the Australia/New Zealand trip when the theme of this cruise was supposed to be Food and Wine! Their chef table only offered twice through out the trip and they were already filled even the first day. I don't know why they didn't do the chef table every night like other cruise lines.

The excursions for New Zealand were almost identical in every port so there weren't much to choose from.

The worse was the entertainment in particular the shows. They were so outdated in comparisons to the Royal Caribbean Anthem of the Sea which we went in October. The dancers and singers were low quality, their costume are ordinary, the stage was small and lacked scenes. The lighting and sounds lacked the newer digital equipment, sound and lighting. The entire program was similar to what we experience more than 15 years ago.

As for enrichment program which they pride themselves in, they had old retired guests to talked about outdated material. One of them was an old security guard whom he talked about his experience with Jackie Kennedy for many nights. Another one was a pianist and singer that followed the John Elton style. The music and singing are mostly classic and lacked the dynamics. The computer work shops was based on only Ipad or Mac fo old people with no computer experience.

The ship was supposed to have renovated but they are still old and showed wear. Many of the activity rooms were so small and old fashion. There were hardly any stores. They only had three, 1 jewelry store, 1 sells handbags and convenient items and 1 on low quality clothing. We met 2 couple of friends from the main dining.

The only item that was still of good quality was their service personnel at the restaurants and cafe. The wait staffs still continued to remember and called us by our name and some times helped to carry our trays.
MMing00’s Full Rating Summary
Enrichment Activities
Value For Money
Embarkation
Dining
Public Rooms
Entertainment
Cabin
Fitness & Recreation
Shore Excursions
Service
Onboard Experience
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Cabin Review

Deluxe Stateroom with Large Picture Window (limited view)
Cabin E1 8099
The cabin size and furnishing was alright, about the same with Royal Caribbean balcony room. The LCD was old and small and blurry at times. There were limited channels and the remote hardly worked. There was no movies channel so there was nothing we could watch before bed time. The news channel was only CNN and lacked FOX channel. Even though we had a limited view cabin but we had no problems seeing outside through the window because there were no life boats in front of our window.
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Port & Shore Excursion Reviews