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I would call the theme of this cruise "technical difficulties". It seemed to be an ongoing thing for the Oasis. You would think this was her maiden voyage with the annoyances and issues we dealt with so this is our last voyage with Royal Caribbean. The staff was very hit and miss on friendliness and efficiency. It felt like they were working out the kinks of a new ship/new staff/new everything when I know this was not the case. Embarkation was like a long line of cattle. Disembarkation was chaos as usual but once they actually let us off the ship and we found a porter, life was easier. I highly recommend you find a porter if you have more than carry on luggage. Totally worth the tip. The shows were late until our last two days at sea which is frustrating if you have small children and don't want to pay extra for childcare "after hours". I would have loved to go to a comedy show on the ship but they held it in a tiny room that only held a small amount of people and every one of those shows started late in the evening. Highlights: -Kids loved Adventure Ocean. Especially my three year old. The Voyagers class was a bit rambunctious and out of control at times though. -Our room steward was good and kept our room tidy and clean. -Our waiter and assistant waiter in the dining room were attentive and entertaining. Dinner was good. It is always nice to be served steak every night. haha -Shore Excursions to St Thomas and St Martin were lovely as always. Those beaches are gorgeous. Lunch was good at Abi Beach and . -Cleanliness. I am a huge clean freak because I am a self admitted germaphobe. I love that they are waiting for you outside the dining rooms with hand sanitizer. I love the reminders to wash hands. I love seeing them cleaning things constantly. Huge plus for me. Lowlights: -Our MyTime dining was messed up and instead of 6pm dining we were reassigned (after a couple visits to guest services and speaking to the person in charge of dining) to 5pm. A big difference when you were looking forward to taking advantage of having your children picked up at 6:40 by childcare staff so you can catch up with family. -Trying to turn off gratuities took 4 visits to guest services. That line was constantly long so I know we weren't the only guests with issues. -Finding answers to any questions took visits to multiple staff members who often had different answers. I was sent to 4 different locations on this huge ship just to buy a pair of goggles for my child. -Navigating this ship is NOT easy in inclement weather if you are not familiar with it. They don't put extra signs in this case. Good luck getting from one end of the ship to the other for meals on time when portions are closed off on the first day. -There seemed to be technical difficulties with many shows, performances, and entertainment. Cats, Come Fly with Me, line dancing by the pool, live bands, character performances....these were all affected on our cruise. Instead of rescheduling, they would just not do it. No notice or announcement really. Just oh well it isn't happening. -Seeing the characters was a big draw for my children but actually making it in time to see them was an issue as they were either late or would leave after 5-10 minutes. -Food choices in the Windjammer were not what I was expecting this go around. Not as kid friendly for my picky eaters as I recall from our last cruise years ago. The chaos of the Windjammer is even worse on a ship this large. -I felt similar activities were all within the same time frame meaning things I would enjoy would be lumped together and then I would have nothing to choose from. -Getting water to drink on this ship felt like an impossible task at first. They REALLY want you to buy that soda package. I got so frustrated, I called room service for ice water one night because I wasn't walking across the ship for a cup of water to take medication. You would think ice was an impossible commodity to come by. -The amount of unattended children on this cruise was astounding. I guess curfews are not enforced and the staff doesn't do anything about young children roaming and being left in pool areas alone. This was a huge annoyance to many guests I spoke with as well as my own family. Kids were running up and down the halls at all hours. -I don't drink but my husband was very unhappy with the bar service. Drinks were poorly made for the price you pay. Many were made incorrectly and although drinks would be listed on the menu, bartenders would say they did not know how to make them and send you to another bar. It seems the staff is not well trained in many areas. -They didn't have enough people to run all the activities on the ship. Only one rock climbing wall was ever open although they boast two. Using the flow rider was hit or miss on how many were staffing it. They would sometimes divide it and you could do two at a time but instead of letting people go who had been waiting, they would let people who had already gone get in the new line. -Snack options were non-existent if you don't like pizza. Everything else closed in the afternoon. -The smoking area is by the pool. It was super windy so the entire pool area smelled like smoke. Not what I wanted to be exposed to all the time much less my children. - Due to inclement weather we could not stop in Nassau and went to San Juan which wouldn't have been so bad if we didn't get to Puerto Rico at 6pm and leave at 11pm. That is not ideal for those of us with small children. I feel like some shows or something on the ship could have been offered during that time. -Quite a few pieces of cardio equipment were out of order. I know...who works out on a cruise? Well apparently a lot of people who don't follow the 30 minute rule when others are waiting. Overall our family (11 total people, 6 adults and 5 children) enjoyed our experience on Navigator of the Seas a few years ago much more. The kids had fun but adults were sorely disappointed in the Oasis. Bigger is NOT always better. Too many people on this ship and it is not laid out well. On a side note: Does Royal Caribbean have the worst website ever or is it just me? It was nearly impossible to actually do anything through the website and my husband and I are both pretty tech savvy people. We often had to call someone who would then direct us to use the website or would have trouble with it themselves (again with the technical difficulties). The most ironic part of the cruise was when they gave us a survey to complete the last night of the cruise and we could do it at any of the computers on the ship. I went to complete it and of course could not due to technical difficulties. What a way to end that cruise. At least my kids enjoyed it.....

Technical difficulties was the theme of Oasis

Oasis of the Seas Cruise Review by traci_roo

10 people found this helpful
Trip Details
I would call the theme of this cruise "technical difficulties". It seemed to be an ongoing thing for the Oasis. You would think this was her maiden voyage with the annoyances and issues we dealt with so this is our last voyage with Royal Caribbean. The staff was very hit and miss on friendliness and efficiency. It felt like they were working out the kinks of a new ship/new staff/new everything when I know this was not the case.

Embarkation was like a long line of cattle. Disembarkation was chaos as usual but once they actually let us off the ship and we found a porter, life was easier. I highly recommend you find a porter if you have more than carry on luggage. Totally worth the tip.

The shows were late until our last two days at sea which is frustrating if you have small children and don't want to pay extra for childcare "after hours". I would have loved to go to a comedy show on the ship but they held it in a tiny room that only held a small amount of people and every one of those shows started late in the evening.

Highlights:

-Kids loved Adventure Ocean. Especially my three year old. The Voyagers class was a bit rambunctious and out of control at times though.

-Our room steward was good and kept our room tidy and clean.

-Our waiter and assistant waiter in the dining room were attentive and entertaining.

Dinner was good. It is always nice to be served steak every night. haha

-Shore Excursions to St Thomas and St Martin were lovely as always. Those beaches are gorgeous. Lunch was good at Abi Beach and .

-Cleanliness. I am a huge clean freak because I am a self admitted germaphobe. I love that they are waiting for you outside the dining rooms with hand sanitizer. I love the reminders to wash hands. I love seeing them cleaning things constantly. Huge plus for me.

Lowlights:

-Our MyTime dining was messed up and instead of 6pm dining we were reassigned (after a couple visits to guest services and speaking to the person in charge of dining) to 5pm. A big difference when you were looking forward to taking advantage of having your children picked up at 6:40 by childcare staff so you can catch up with family.

-Trying to turn off gratuities took 4 visits to guest services. That line was constantly long so I know we weren't the only guests with issues.

-Finding answers to any questions took visits to multiple staff members who often had different answers. I was sent to 4 different locations on this huge ship just to buy a pair of goggles for my child.

-Navigating this ship is NOT easy in inclement weather if you are not familiar with it. They don't put extra signs in this case. Good luck getting from one end of the ship to the other for meals on time when portions are closed off on the first day.

-There seemed to be technical difficulties with many shows, performances, and entertainment. Cats, Come Fly with Me, line dancing by the pool, live bands, character performances....these were all affected on our cruise. Instead of rescheduling, they would just not do it. No notice or announcement really. Just oh well it isn't happening.

-Seeing the characters was a big draw for my children but actually making it in time to see them was an issue as they were either late or would leave after 5-10 minutes.

-Food choices in the Windjammer were not what I was expecting this go around. Not as kid friendly for my picky eaters as I recall from our last cruise years ago. The chaos of the Windjammer is even worse on a ship this large.

-I felt similar activities were all within the same time frame meaning things I would enjoy would be lumped together and then I would have nothing to choose from.

-Getting water to drink on this ship felt like an impossible task at first. They REALLY want you to buy that soda package. I got so frustrated, I called room service for ice water one night because I wasn't walking across the ship for a cup of water to take medication. You would think ice was an impossible commodity to come by.

-The amount of unattended children on this cruise was astounding. I guess curfews are not enforced and the staff doesn't do anything about young children roaming and being left in pool areas alone. This was a huge annoyance to many guests I spoke with as well as my own family. Kids were running up and down the halls at all hours.

-I don't drink but my husband was very unhappy with the bar service. Drinks were poorly made for the price you pay. Many were made incorrectly and although drinks would be listed on the menu, bartenders would say they did not know how to make them and send you to another bar. It seems the staff is not well trained in many areas.

-They didn't have enough people to run all the activities on the ship. Only one rock climbing wall was ever open although they boast two. Using the flow rider was hit or miss on how many were staffing it. They would sometimes divide it and you could do two at a time but instead of letting people go who had been waiting, they would let people who had already gone get in the new line.

-Snack options were non-existent if you don't like pizza. Everything else closed in the afternoon.

-The smoking area is by the pool. It was super windy so the entire pool area smelled like smoke. Not what I wanted to be exposed to all the time much less my children.

- Due to inclement weather we could not stop in Nassau and went to San Juan which wouldn't have been so bad if we didn't get to Puerto Rico at 6pm and leave at 11pm. That is not ideal for those of us with small children. I feel like some shows or something on the ship could have been offered during that time.

-Quite a few pieces of cardio equipment were out of order. I know...who works out on a cruise? Well apparently a lot of people who don't follow the 30 minute rule when others are waiting.

Overall our family (11 total people, 6 adults and 5 children) enjoyed our experience on Navigator of the Seas a few years ago much more. The kids had fun but adults were sorely disappointed in the Oasis. Bigger is NOT always better. Too many people on this ship and it is not laid out well.

On a side note: Does Royal Caribbean have the worst website ever or is it just me? It was nearly impossible to actually do anything through the website and my husband and I are both pretty tech savvy people. We often had to call someone who would then direct us to use the website or would have trouble with it themselves (again with the technical difficulties).

The most ironic part of the cruise was when they gave us a survey to complete the last night of the cruise and we could do it at any of the computers on the ship. I went to complete it and of course could not due to technical difficulties. What a way to end that cruise. At least my kids enjoyed it.....
traci_roo’s Full Rating Summary
Enrichment Activities
Value For Money
Embarkation
Dining
Public Rooms
Entertainment
Cabin
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Shore Excursions
Ages 3 to 6
Ages 7 to 9
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Cabin Review

Cabin 9456
We enjoyed our cabin. The king bed was nice but the placement of the sofa bed could be better. I liked having adjoining rooms with our children.
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