Zenith Cruise Review by hanne2017
- Sail Date: January 2017
- Destination: Caribbean
First disappointment: without any explanations, the stop at La Romana was cancelled. the company decided to give USD 100 per cabin.
On one of the islands, the stay was cut for three hours, also no explanation.
I purchased an internet package consisting of minutes, but the account was charged based on megas, meaning you very quickly used up the "minutes" you had purchased. a rip-off.
Second rip-off: the beverage package. Half of the listed beverages are not available.
The cruises organized by the ship are disastrous and expensive. When you complain, you are exposed to a Spanish lady at the tour office who treats you in a disrespectful and rude manner.
The food served on the ship is nowhere near the gastronomic experience of other ships (i.e. Royal Caribbean, Norwegian, Celebrity), it's very normal food to calm your hunger. This is a Caribbean cruise, but no seafood (shrimp, smoked salmon, etc.) is ever served. The menu is oriented for the large percentage of Spanish passengers that are on board.
The "night with the captain" is another deception. You are to dress elegantly and are then sent to and seated at an auditorium, where you listen to the captain on the stage talk and introduce you to part of his staff. Then you can have your picture taken with him (picture for which you have to pay). And then the event is finished.
We were charged USD 108 per person for a so-called "service tax", which we assumed was the tips you are supposed to give. But this is not so. We were told that we were free to give tips, so I have not idea what that money is for. I got no answer when I asked why we were given a 100-dollar-compensation per cabin, and not per person, if the service tax was charged per person. Nobody would give me an answer.
Summarizing: a very disappointing experience with this company, which I will not recommend to any of my circle. For the price I paid, I could have gotten twice as much service on another cruise. This is no luxury cruise at all.
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