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A mix of good and bad. The service was generally excellent. The onboard lecturers were very good. The Palm Court is a lovely room with excellent staff and quickly became our room of choice on board. The food, in particular the main courses in the MDR, were mostly very disappointing. Every meal seemed to emphasis Salmon or Shrimp and the meats were dry, bland or overcooked. Considering this was supposedly a Food & Wine cruise it was not good. The entertainment was variable, sometimes quite good and sometimes very ordinary, and catered for more for a 70+ market rather than the 50+ market my wife and our friends belong to. The 'streamlined onboard checkin' was one of the slowest checkins I've experienced and definitely not what you would expect with a smaller luxury ship.And despite being an upmarket ship, we copped the second string berth at many ports, with the prime spots going to other vessels. I enjoyed the cruise but my wife and I both agree it wasn't worth the higher cost, even with its all-inclusive nature, and I think we'd rather go back to a balcony or suite on Princess or HAL over another oceanview on Crystal.

Not up to expectations

Crystal Symphony Cruise Review by Gerko

11 people found this helpful
Trip Details
  • Sail Date: January 2017
  • Destination: Australia & New Zealand
  • Cabin Type: Deluxe Stateroom with Large Picture Window (limited view)
A mix of good and bad. The service was generally excellent. The onboard lecturers were very good. The Palm Court is a lovely room with excellent staff and quickly became our room of choice on board. The food, in particular the main courses in the MDR, were mostly very disappointing. Every meal seemed to emphasis Salmon or Shrimp and the meats were dry, bland or overcooked. Considering this was supposedly a Food & Wine cruise it was not good. The entertainment was variable, sometimes quite good and sometimes very ordinary, and catered for more for a 70+ market rather than the 50+ market my wife and our friends belong to. The 'streamlined onboard checkin' was one of the slowest checkins I've experienced and definitely not what you would expect with a smaller luxury ship.And despite being an upmarket ship, we copped the second string berth at many ports, with the prime spots going to other vessels. I enjoyed the cruise but my wife and I both agree it wasn't worth the higher cost, even with its all-inclusive nature, and I think we'd rather go back to a balcony or suite on Princess or HAL over another oceanview on Crystal.
Gerko’s Full Rating Summary
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Cabin Review

Deluxe Stateroom with Large Picture Window (limited view)
Cabin E1 8061
Quite small cabin but I was aware that Crystal is behind the competition in this respect. It was Obstructed but the obstruction was minor and we were very happy with the view. Wardrobe and drawer space was adequate for a two week sailing. The TV offerings were very limited if you aren't American as its mostly US-based news channels, in our case showing 24/7 news about Mr Trump. The bathroom was good, with an excellent shower, but I don't think the exhaust fan had worked for a very long time and so it became very hot and steamy quickly. Also the air conditioning overall in the cabin was poor and struggled to keep the room to a reasonable temp despite being set on the coldest setting the entire time. I thing these are signs of a ship that is elderly by modern standards but something that Crystal could fix.
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Port & Shore Excursion Reviews