Diamond Princess Cruise Review by Donna Quixote
- Sail Date: December 2016
- Destination: Asia
- Cabin Type: Oceanview (obstructed view)
The first "port of call" for most passengers on a Cruise liner is the Customer Services Desk - some passengers with major issues to iron out and some minor administrative questions.
Unfortunately the Trainee Staff on our Cruise were at times poorly supervised or assisted by the senior staff and this led to passenger frustration on a major scale with several of our fellow passengers expressing frustration trying to sort our their accounts.
Obviously there is no excuse for verbal or any other abuse of Staff by either Senior Staff or Passengers but at times Trainee Staff were left to fend for them selves trying to solve issues which were beyond their limited expertise and there were either no senior staff to support them (the senior staff seemed to miraculously appear from behind the walled enclosure when the heat was turned on) or the Trainees were left floundering.
Princess Cruises needs to address this issue of Supervision and Training as a matter of urgency. Many passengers were affected detrimentially and left very frustrated on this one cruise alone and their decision not to cruise with the Princess group again may be made on the perceived calibre of the advice and assistance they received at the Customer Services Desk.
After all without Customer satisfaction the Company may be sailing with quite a few empty cabins.
Lift your game Princess and provide "real" support for your trainees and up-skill your senior staff on a regular basis or not only will you have no Trainees but no Passengers to pay their wages.
On this Cruise the Administrative skills of the Customer Service Team appeared, at times, to be found wanting.
2.The destinations and shore excursions were adequate for those who have not visited South East Asia but were a little mundane for those who have travelled this region extensively by other means.
3. The entertainment onboard was first class and varied - equal to many similar shows ashore - entertainment through-out the Ship was plentiful with something for just about everyone although the "in-betweens" (those between 14 and 18 seemed to be a little short-changed with regard to entertainment - perhaps more challenging activities might be considered ie.character building.
4. Embarkation and disembarkation were streamlined and carried out with military precision with full marks to all staff who participated - tendr operations were also carried out with minimial inconvenience to passengers.
In summary, the Cruise was very enjoyable and value for money - we will cruise again.
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