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We chose the ship solely based on dates, length, itinerary, departure port. This ship was our only choice, we have friends who have sailed on Carnival (as had I in 1991) so off we went. In fairness, before my comments below, fellow passengers looked to be having a great time. We had a great time. I have some positive remarks about the ship: great ship coffee! Great fitness center equipment. I liked this ship's layout -- it was easy to get around. And free soft-serve DIY. We heard other complaints but that's of course not unusual for any cruise. Our other cruising -- about 20 cruises, have been on Princess mainly, Royal Caribbean and Celebrity. We've never had service nor a ship like this. Not even close. Boarding in Miami. Free-for-all. Lines that were non-lines (several groups trying to merge into one) outside the terminal. We arrived at our scheduled board time and were in line outside for 45 minutes before getting in the terminal. (thankfully great weather). Indifferent staff gave conflicting information to questions, particularly about baggage that can be carried on. (For the record, the "answer" is in the information Carnival provides in its boarding documents.) Once through security, the cruise check-in staff, unlike all we've ever experienced in the past, could not have been more indifferent. Not a "welcome" not a happy face. Nada. OK, onto the ship. Room: It was ready when we got in at 1:30. But everything we'd read indicated the ship had been refurbished in 2015. The bathroom had a shower curtain that didn't keep the water from flooding (there was a drain on the outside). The sink was pink formica and the hairdryer one of those wall mounted "Elites" from the 70's hotels with a hose. Our sheets had a hole in the bottom, the towels were thread worn (and not fresh smelling) and the upholstery on the footstool was coming off. So big deal, right? It's 4 days, the forecast is perfect and we're going to some ports we're looking forward to. Muster Drill --this was the red flag that hit our radar screen. Totally disorganization. Lack of clarity on who was doing what. It took nearly an hour (we stood the entire time, as did elderly and mothers with babies). And that's with the new "no life jackets" policy, which should reduce time! We asked ourselves the obvious question: If they can't conduct the muster drill efficiently, what would happen in a real emergency? We are very low-maintenance on cabin stewards. Our guy showed up and asked what we needed and when. Great. But then he was pretty much AWOL. All we really want is ice in our bucket at the end of the day. We got our own ice two days out of four. We did get great towel animals about which we care zero. What I did care about is the anniversary $50n spa gift certificate didn't show up (it may have been under some cruise documents) until mid-cruise and the night I found it was the day it expired. (head of service insists it was there on time "take it up with Carnival". Dinner: First two nights, it took over 1/2 hour for our drinks and first courses to arrive, after ordering. This was remedied on the last night by the head bar staff member. Meals: Lines of 10 - 15 minutes for the regular buffet. Every time. Getting back on the ship first day of port: we stood outside the ship for 45 minutes. Sun was hot. Ship decided to send out the karaoke and pass out water. Why? "dock too small". Staff was low-energy and unengaged. This will be our last Carnival Cruise ever (even were one offered for free).

Spoiled by Princess?

Carnival Victory Cruise Review by MomofKipper1956

6 people found this helpful
Trip Details
We chose the ship solely based on dates, length, itinerary, departure port. This ship was our only choice, we have friends who have sailed on Carnival (as had I in 1991) so off we went.

In fairness, before my comments below, fellow passengers looked to be having a great time. We had a great time. I have some positive remarks about the ship: great ship coffee! Great fitness center equipment. I liked this ship's layout -- it was easy to get around. And free soft-serve DIY.

We heard other complaints but that's of course not unusual for any cruise. Our other cruising -- about 20 cruises, have been on Princess mainly, Royal Caribbean and Celebrity. We've never had service nor a ship like this. Not even close.

Boarding in Miami. Free-for-all. Lines that were non-lines (several groups trying to merge into one) outside the terminal. We arrived at our scheduled board time and were in line outside for 45 minutes before getting in the terminal. (thankfully great weather). Indifferent staff gave conflicting information to questions, particularly about baggage that can be carried on. (For the record, the "answer" is in the information Carnival provides in its boarding documents.) Once through security, the cruise check-in staff, unlike all we've ever experienced in the past, could not have been more indifferent. Not a "welcome" not a happy face. Nada. OK, onto the ship.

Room: It was ready when we got in at 1:30. But everything we'd read indicated the ship had been refurbished in 2015. The bathroom had a shower curtain that didn't keep the water from flooding (there was a drain on the outside). The sink was pink formica and the hairdryer one of those wall mounted "Elites" from the 70's hotels with a hose. Our sheets had a hole in the bottom, the towels were thread worn (and not fresh smelling) and the upholstery on the footstool was coming off. So big deal, right? It's 4 days, the forecast is perfect and we're going to some ports we're looking forward to.

Muster Drill --this was the red flag that hit our radar screen. Totally disorganization. Lack of clarity on who was doing what. It took nearly an hour (we stood the entire time, as did elderly and mothers with babies). And that's with the new "no life jackets" policy, which should reduce time! We asked ourselves the obvious question: If they can't conduct the muster drill efficiently, what would happen in a real emergency?

We are very low-maintenance on cabin stewards. Our guy showed up and asked what we needed and when. Great. But then he was pretty much AWOL. All we really want is ice in our bucket at the end of the day. We got our own ice two days out of four. We did get great towel animals about which we care zero. What I did care about is the anniversary $50n spa gift certificate didn't show up (it may have been under some cruise documents) until mid-cruise and the night I found it was the day it expired. (head of service insists it was there on time "take it up with Carnival".

Dinner: First two nights, it took over 1/2 hour for our drinks and first courses to arrive, after ordering. This was remedied on the last night by the head bar staff member.

Meals: Lines of 10 - 15 minutes for the regular buffet. Every time.

Getting back on the ship first day of port: we stood outside the ship for 45 minutes. Sun was hot. Ship decided to send out the karaoke and pass out water. Why? "dock too small".

Staff was low-energy and unengaged. This will be our last Carnival Cruise ever (even were one offered for free).
MomofKipper1956’s Full Rating Summary
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Cabin Review

Balcony
Cabin 8E 8316
We were not unhappy with the cabin size. A little cramped but no big deal. Balcony was fine.
Panorama Deck Inside Cabins, Balcony Cabins

Port & Shore Excursion Reviews