I went on the 20 day Alaska Land and Sea Holland America trip. The Holland America hotels in Whitehorse, Yukon Territory, Fairbanks and Anchorage, Alaska, were a disgrace to the name of HAL. Soiled sheets, soiled carpets, wallpaper that was torn and tattered. The meal plan was very expensive and had little variety of venues. The restaurants at the various cities were very limited and VERY expensive. The train was great! Service was above average and the scenery was breath-taking! The ship was accommodating, yet, the restaurant service was beyond frustrating. Our table sat for 40 minutes before the wine steward came to our table to take our order. He was over near the servers table talking to a co-worker. The food in the dining room was below average. Small portions, tough meat and inappropriate temperatures on the various foods. The servers were concentrating on themselves and "messing around" with one another rather than the guests. The ship's excursions were OK. Overall, the hotels are a BIG disappointment as well as the dining room meals and service.

Alaska....Holland America....you disappointed us!!!

Zaandam Cruise Review by Spirit1992

3 people found this helpful
Trip Details
  • Sail Date: September 2016
  • Destination: Alaska
I went on the 20 day Alaska Land and Sea Holland America trip. The Holland America hotels in Whitehorse, Yukon Territory, Fairbanks and Anchorage, Alaska, were a disgrace to the name of HAL. Soiled sheets, soiled carpets, wallpaper that was torn and tattered. The meal plan was very expensive and had little variety of venues. The restaurants at the various cities were very limited and VERY expensive. The train was great! Service was above average and the scenery was breath-taking! The ship was accommodating, yet, the restaurant service was beyond frustrating. Our table sat for 40 minutes before the wine steward came to our table to take our order. He was over near the servers table talking to a co-worker. The food in the dining room was below average. Small portions, tough meat and inappropriate temperatures on the various foods. The servers were concentrating on themselves and "messing around" with one another rather than the guests. The ship's excursions were OK. Overall, the hotels are a BIG disappointment as well as the dining room meals and service.
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