We selected this cruise for the itinerary and specific ports. We believed Oceania was in the luxury category, and the Riveria would be a lovely ship with excellent food and service, even though the entertainment would be limited to that of larger cruise lines. We arrived at the cruise terminal and check in went quickly. However, there was a considerable walk to the ship over gravel with carry on luggage. We had no idea it would be a small hike to the ship, as we have never experienced this with any of out other cruises. The ship looks tired and in need of renovation, including cabin. The pool area is very small. The food was awful, unappealing, warning signs of undercooked meat everywhere, wait staff, with the exception of two, were unpleasant, boarding on rude, and in the buffet, would swoop down to clear your plates without even asking if you were done, and while your other guest was still eating .. They would start to turn off lights while people were still eating and room was still full so the could shut the buffet down. There was no personal service the entire trip, with the exception of the 2 wait staff and our steward. Destination services rude and unhelpful and advised an excursion was cancelled. Port cancelled due to weather and they could not get us into another port so we had to rock at sea for 24 hours. So disappointed by the entire Oceania experience and would never go on their cruise line again or refer them to anyone.

A great disappointment on all levels

Riviera Cruise Review by sbs1418

19 people found this helpful
Trip Details
We selected this cruise for the itinerary and specific ports. We believed Oceania was in the luxury category, and the Riveria would be a lovely ship with excellent food and service, even though the entertainment would be limited to that of larger cruise lines. We arrived at the cruise terminal and check in went quickly. However, there was a considerable walk to the ship over gravel with carry on luggage. We had no idea it would be a small hike to the ship, as we have never experienced this with any of out other cruises. The ship looks tired and in need of renovation, including cabin. The pool area is very small. The food was awful, unappealing, warning signs of undercooked meat everywhere, wait staff, with the exception of two, were unpleasant, boarding on rude, and in the buffet, would swoop down to clear your plates without even asking if you were done, and while your other guest was still eating .. They would start to turn off lights while people were still eating and room was still full so the could shut the buffet down. There was no personal service the entire trip, with the exception of the 2 wait staff and our steward. Destination services rude and unhelpful and advised an excursion was cancelled. Port cancelled due to weather and they could not get us into another port so we had to rock at sea for 24 hours. So disappointed by the entire Oceania experience and would never go on their cruise line again or refer them to anyone.
sbs1418’s Full Rating Summary
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Cabin Review

Concierge Level
Cabin A2
Cabin seemed tired. Bedding needs to be replaced. I will say the actual bed was excellent. The bathroom was lovely. The veranda needed to be maintained, chipped paint and large dents in railing.
Deck 10 Inside Cabins, Balcony Cabins, Suite Cabins

Port & Shore Excursion Reviews