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This was my second cruise, first with Celebrity. Overall, I was happy with the cruise. Did find certain aspects annoying. The drinks and other packages are expensive, gratuities are expect as a matter of course and not based on the level of service. Service throughout the ship service was a bit hit and miss. Some crew members were attentive, while others were irreverent and some just ignored you. Service in the dining room was good but slow. Infinity is starting to show her age. Most public areas are satisfactory. The cabins are tired and in need of updating, but the cabin attendants were very good. Embarkation was not very well organised, long queues at check-in, baggage drop-off and going through USA Boarder Control added even more queues. It took nearly 2 hours from getting out of the taxi to boarding the ship. Disembarkation was better organised and smoother. Dining was good, the food was very good, in the main dining. The buffet restaurant on deck 10 was like a bun-fight, especially at breakfast. With only one main dining room serving breakfast and only open until 9am, nearly all the ship seemed to try and eat on deck 10. Trying to find a seat was nearly impossible. Entertainment was very good and there was always somewhere to go and enjoy a live show or activities to take part in. There shore excursions were good, a good selection in each port to suit all tastes. Overall, I enjoyed this cruise. The destination had a lot to do with that enjoyment. Having only 3 ports of call, some of these for only a few hours, in a 7 day cruise, does mean you rely on the ship to entertain you, which it did well, most of the time. We were fortunate that the weather was good when we approached the Hubbard Glasier, the ultimate destination. I will cruise again, but whether I cruise with Celebrity will very much depend on the destinations and ports visit.

Great Destination

Celebrity Infinity Cruise Review by Squire Ashby

3 people found this helpful
Trip Details
  • Sail Date: September 2016
  • Destination: Alaska
  • Cabin Type: Ocean View 4
This was my second cruise, first with Celebrity. Overall, I was happy with the cruise. Did find certain aspects annoying.

The drinks and other packages are expensive, gratuities are expect as a matter of course and not based on the level of service.

Service throughout the ship service was a bit hit and miss. Some crew members were attentive, while others were irreverent and some just ignored you. Service in the dining room was good but slow.

Infinity is starting to show her age. Most public areas are satisfactory. The cabins are tired and in need of updating, but the cabin attendants were very good.

Embarkation was not very well organised, long queues at check-in, baggage drop-off and going through USA Boarder Control added even more queues. It took nearly 2 hours from getting out of the taxi to boarding the ship. Disembarkation was better organised and smoother.

Dining was good, the food was very good, in the main dining. The buffet restaurant on deck 10 was like a bun-fight, especially at breakfast. With only one main dining room serving breakfast and only open until 9am, nearly all the ship seemed to try and eat on deck 10. Trying to find a seat was nearly impossible.

Entertainment was very good and there was always somewhere to go and enjoy a live show or activities to take part in.

There shore excursions were good, a good selection in each port to suit all tastes.

Overall, I enjoyed this cruise. The destination had a lot to do with that enjoyment. Having only 3 ports of call, some of these for only a few hours, in a 7 day cruise, does mean you rely on the ship to entertain you, which it did well, most of the time. We were fortunate that the weather was good when we approached the Hubbard Glasier, the ultimate destination.

I will cruise again, but whether I cruise with Celebrity will very much depend on the destinations and ports visit.
Squire Ashby’s Full Rating Summary
Enrichment Activities
Value For Money
Embarkation
Dining
Public Rooms
Entertainment
Cabin
Fitness & Recreation
Shore Excursions
Service
Onboard Experience
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Cabin Review

Ocean View 4
Cabin 04 2081
Cabin was ok. Size was adequate. Beds were comfortable. Cabin attendant was very good. Necessary repairs were done quickly. Bathroom ok, could use a multi-voltage shaver point and a heated section in the mirror.
There was a general feeling that the cabins were well used and showing signs wear. Sofa was "sagging" and a little uncomfortable.
Deck 9 Inside Cabins, Outside Cabins, Balcony Cabins, Suite Cabins