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This was our first cruise and certainly will,not be our last. Crystal exceeded all of our expectations we had a marvelous time. The food, wine, our cabin, the steward were all first rate. We enjoyed the lectures and the entertainment as well as the casino. I would recommend you book your excursions through them as they are very organized and helpful. We booked the dog sledding excursion on the glacier unfortunately it was cancelled because the fog was so bad the helicopter could not fly we were disappointed but crystal was able to get me a seat on a glacier walking tour that was great. We also booked a tour on a sea plane to see the fjords- while the scenery is beautiful it's a lot of flying around and seeing the same thing. Also the plane is very small if you are the person stuck in the back it is a very uncomfortable seat. On this tour the plane is supposed to land in the water and take off again - we could not land due to engine issues although we were never in any danger . We discussed the issue with the operator who then discussed it with the crystal a full refund was credited to our account within an hour of returning to the ship- could not have asked for better service. Both embarking and disembarking was super efficient. We had a cabin on the 11 deck with a balcony - we spent hours on the balcony I had many wonderful spa treatments. Not a negative to say go enjoy the beauty that's alska

Alaska not what you are expecting; it's better.

Crystal Symphony Cruise Review by Renee340

1 person found this helpful
Trip Details
  • Sail Date: July 2016
  • Destination: Alaska
This was our first cruise and certainly will,not be our last. Crystal exceeded all of our expectations we had a marvelous time.

The food, wine, our cabin, the steward were all first rate.

We enjoyed the lectures and the entertainment as well as the casino.

I would recommend you book your excursions through them as they are very organized and helpful.

We booked the dog sledding excursion on the glacier unfortunately it was cancelled because the fog was so bad the helicopter could not fly we were disappointed but crystal was able to get me a seat on a glacier walking tour that was great.

We also booked a tour on a sea plane to see the fjords- while the scenery is beautiful it's a lot of flying around and seeing the same thing. Also the plane is very small if you are the person stuck in the back it is a very uncomfortable seat. On this tour the plane is supposed to land in the water and take off again - we could not land due to engine issues although we were never in any danger . We discussed the issue with the operator who then discussed it with the crystal a full refund was credited to our account within an hour of returning to the ship- could not have asked for better service.

Both embarking and disembarking was super efficient.

We had a cabin on the 11 deck with a balcony - we spent hours on the balcony

I had many wonderful spa treatments.

Not a negative to say go enjoy the beauty that's alska
Renee340’s Full Rating Summary
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Cabin Review

Cabin
Well appointed comfy bed big closet
  Crystal Symphony Deck Plans