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Having taken many cruises the vista appeals to us as a new ship with many eating venues, entertainment spots and things to do on board. We travelled as a group of 4, two couples. We embarked in Piraeus after an overnight stay (booked separately). The check in process was smooth enough,however they have a strange embarkation process whereby once checked in one must wait for a number to be called then all the people with that number embark at the same time. This caused queues on the gangway. The overall first impression of the ship was very nice. Not the wow factor but definitely "this is nice". As we had had a substantial breakfast we were in no hurry to find food so spent some time finding our way round the ship. It is quite easy actually as if you were to lose direction just head for decks 5 or 10 and you will soon get your bearings. the different deck areas made it appear that one was on different ships. The main pool area is large enough for a couple of hundred people, and, at sea it feels like thousands. It is the main area for entertainment during the day. The tides pool at the back (deck 10) was a small pool with sun beds, tea/coffee station, a pizza bar and sea food shack. To be honest this area is not big enough. If you are lucky enough to have an Havana suite then you get your own outside space until 7pm. Not sure it is worth the extra payment though. Our favourite area was the Serenity area on deck 15. This is adults only, has two whirlpools and sun beds of all shapes and sizes. The ship does have a number of entertainment venues and something for everybody all spotlessly clean. Now for the good bad and the ugly: CABIN We had a cabin on deck 6 forward (starboard) 6245. At first we could fault nothing. The doors onto the balcony are different, gone are the sliding patio doors, to be replaced with heavy single doors. These can and do slam shut so be careful, especially with children. After we had retired on the first night at approx 1am, the whole cabin was vibrating. For some reason known only to Carnival the theatre becomes a nightclub at 10.30pm. This goes on until late! No specified time. If you lay down the whole bed shook and the banging of the bass from the speakers was dreadful. If one had children it would have been worse. this went on every night, and every morning we were at customer services. This also included several phone calls in the middle of the night to ask it to be stopped. To be fair to the ship they did have engineers out in the evening monitoring the noise level, and they agreed it was unacceptable, however no cabins were available to move into. We came off the Vista exhausted, and not in a good way. The main problem with he disco is that it was mainly used by the staff. Carnival allow staff members to use the guest facilities, sometimes to the detriment of the guest experience which is unacceptable. Of course we received platitudes from customer service, offered onboard credit and free wine with a meal, however this is not what we wanted. All we want was to get a good nights sleep. The disco was moved elsewhere on Naples and Rome nights to enable passengers to get some sleep before busy days ashore. DINING One of the main things people always comment about when on a cruise is the food, and how good it is. Not this time. The choice of food was limited and almost the same each day. At lunch time there were plenty of no extra cost places however in the evening this turned into $35 extra plus tax, plus gratuity. In the dining room it was no better. What we did get was ok but luke warm. I like my food hot and cooked. At times it was actually cold. Now to be fair this may just be the British taste as everybody I heard complaining about the temperature of the food were the Brits. In the Lido restaurant the choice was limited. The only decent meal we had on board was at the 555 steak house. Another difference was the lack of tablecloths. the tables were kept bare apart from the 'cruise elegance' night where cloths appeared. ENTERTAINMENT The shows put on by the team were spectacular. The visiting artists were hit and miss. The theatre has a really strange layout and this restricts the view so get in early for the shows. The comedy club had comedians rotating every couple of days. the first two were very good but it went downhill from there. The group were good, but the best place for use was the piano bar. Natalie Carboni is hilarious, she is also a fantastic singer, musician and comic. Every night the bar became packed with staff all jamming and singing together, it was a good atmosphere. SERVICE In 10 days we experienced one waiter who knew what he was doing, unfortunately this was the last night. At other times the dining room staff had no clue what to do. They were clearing plates whilst still eating, even one night taking the plate away half full with food. It was all very rushed. Upstairs in the buffet was no better, although the opposite happened. Plates were not cleared, staff standing around and chatting and ignoring customers. the use of hand sanitisers was not promoted. The ship has strategic hand washing stations and I can count on one had the number of people i saw using them. the Cabin steward was efficient. He changed the towels and made the bed daily with a turndown service at night. the guest relations staff were all polite and well trained. They had to be, this was the busiest area of the ship. Noise food and service being the main players. Most of the bars did not have waiters so queuing was normal. HIDDEN EXTRAS Tax! As we had sailed out of Greece every price shown was to be increased by 24%for tax, then an extra 15 % of the total is added for service. Basically whatever your budget for onboard spends, increase this by 40%. This is just one big rip off. If we had had children with us i would have been really worried about the prices. Another thing we noticed was how many passengers were bringing alcohol onboard without being stopped. Carnival do not bother about these things. Every port was the same. I have tried to give an honest view of this cruise, however the negatives outweighed the positives for us so No i will never cruise with Carnival again.

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Carnival Vista Cruise Review by Ballasalla

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Trip Details
Having taken many cruises the vista appeals to us as a new ship with many eating venues, entertainment spots and things to do on board. We travelled as a group of 4, two couples.

We embarked in Piraeus after an overnight stay (booked separately). The check in process was smooth enough,however they have a strange embarkation process whereby once checked in one must wait for a number to be called then all the people with that number embark at the same time. This caused queues on the gangway.

The overall first impression of the ship was very nice. Not the wow factor but definitely "this is nice". As we had had a substantial breakfast we were in no hurry to find food so spent some time finding our way round the ship. It is quite easy actually as if you were to lose direction just head for decks 5 or 10 and you will soon get your bearings.

the different deck areas made it appear that one was on different ships. The main pool area is large enough for a couple of hundred people, and, at sea it feels like thousands. It is the main area for entertainment during the day.

The tides pool at the back (deck 10) was a small pool with sun beds, tea/coffee station, a pizza bar and sea food shack. To be honest this area is not big enough. If you are lucky enough to have an Havana suite then you get your own outside space until 7pm. Not sure it is worth the extra payment though.

Our favourite area was the Serenity area on deck 15. This is adults only, has two whirlpools and sun beds of all shapes and sizes.

The ship does have a number of entertainment venues and something for everybody all spotlessly clean.

Now for the good bad and the ugly:

CABIN

We had a cabin on deck 6 forward (starboard) 6245. At first we could fault nothing. The doors onto the balcony are different, gone are the sliding patio doors, to be replaced with heavy single doors. These can and do slam shut so be careful, especially with children.

After we had retired on the first night at approx 1am, the whole cabin was vibrating. For some reason known only to Carnival the theatre becomes a nightclub at 10.30pm. This goes on until late! No specified time. If you lay down the whole bed shook and the banging of the bass from the speakers was dreadful. If one had children it would have been worse.

this went on every night, and every morning we were at customer services. This also included several phone calls in the middle of the night to ask it to be stopped.

To be fair to the ship they did have engineers out in the evening monitoring the noise level, and they agreed it was unacceptable, however no cabins were available to move into. We came off the Vista exhausted, and not in a good way.

The main problem with he disco is that it was mainly used by the staff. Carnival allow staff members to use the guest facilities, sometimes to the detriment of the guest experience which is unacceptable. Of course we received platitudes from customer service, offered onboard credit and free wine with a meal, however this is not what we wanted. All we want was to get a good nights sleep. The disco was moved elsewhere on Naples and Rome nights to enable passengers to get some sleep before busy days ashore.

DINING

One of the main things people always comment about when on a cruise is the food, and how good it is. Not this time. The choice of food was limited and almost the same each day. At lunch time there were plenty of no extra cost places however in the evening this turned into $35 extra plus tax, plus gratuity.

In the dining room it was no better. What we did get was ok but luke warm. I like my food hot and cooked. At times it was actually cold. Now to be fair this may just be the British taste as everybody I heard complaining about the temperature of the food were the Brits. In the Lido restaurant the choice was limited. The only decent meal we had on board was at the 555 steak house.

Another difference was the lack of tablecloths. the tables were kept bare apart from the 'cruise elegance' night where cloths appeared.

ENTERTAINMENT

The shows put on by the team were spectacular. The visiting artists were hit and miss. The theatre has a really strange layout and this restricts the view so get in early for the shows.

The comedy club had comedians rotating every couple of days. the first two were very good but it went downhill from there. The group were good, but the best place for use was the piano bar. Natalie Carboni is hilarious, she is also a fantastic singer, musician and comic. Every night the bar became packed with staff all jamming and singing together, it was a good atmosphere.

SERVICE

In 10 days we experienced one waiter who knew what he was doing, unfortunately this was the last night. At other times the dining room staff had no clue what to do. They were clearing plates whilst still eating, even one night taking the plate away half full with food. It was all very rushed. Upstairs in the buffet was no better, although the opposite happened. Plates were not cleared, staff standing around and chatting and ignoring customers.

the use of hand sanitisers was not promoted. The ship has strategic hand washing stations and I can count on one had the number of people i saw using them.

the Cabin steward was efficient. He changed the towels and made the bed daily with a turndown service at night.

the guest relations staff were all polite and well trained. They had to be, this was the busiest area of the ship. Noise food and service being the main players.

Most of the bars did not have waiters so queuing was normal.

HIDDEN EXTRAS

Tax! As we had sailed out of Greece every price shown was to be increased by 24%for tax, then an extra 15 % of the total is added for service. Basically whatever your budget for onboard spends, increase this by 40%. This is just one big rip off. If we had had children with us i would have been really worried about the prices.

Another thing we noticed was how many passengers were bringing alcohol onboard without being stopped. Carnival do not bother about these things. Every port was the same.

I have tried to give an honest view of this cruise, however the negatives outweighed the positives for us so No i will never cruise with Carnival again.
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