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Just returned from our first cruise, a14 night Mediterranean cruise on Navigator. We travelled with my son who is 13 and a full time wheelchair user and stayed in cabin 1814, accessible panoramic stateroom on deck 12. We chose a cruise as we wanted it to be easy and stress free with our son and avoid flying with equipment we need to take. Lovely room, however this is not suitable for 4 people, luggage, wheelchairs and hoists, far to small. We had one small single wardrobe between us, which half was shelving so couldn't hang everything in there. When pull out sofa bed was out we then didn't have room to use the hoist, and either side of bed was not big enough to use a hoist. As there was no where to put cases ( we had 4), these were stored under the open frame bed, but again this would prevent a hoists feet from going under the bed. We ended up not using the hoist and having to physically lift my son from bed to chair, bathroom to chair which is a real safety issue for us and him. Our agent had told us this was same size as a junior suite, as did guest services on board. However, our friends were staying in the accessible junior suite and this was by far bigger for 4 of them. On discussing this with guest services they offered us 15% off a future cruise or $200 on board spend. We opted for the 15%, however, even this I had to chase several times and it was eventually delivered 10.30pm on last night. No apology and not very caring. We did enjoy the cruise, yes sun beds on sail days could be a challenge and there wasn't really any outdoor seating once this had gone on deck 11/12 ( again access with wheelchair vs shade). Food for me was repetitive in Windjammer and I didn't always like menu in sapphire. My other son who is 11 is gluten free. There is a gluten free counter in windjammer. My son eats well but we did find that this was aimed at adults more, I'd quite spicy curries at times, so he survived on mash and pork or steaks. Pudding selection for gluten free was poor, only one option. Same in Sapphire this was very aimed at adults, he gave up eating in there and prefferd to help himself in Windjammer. We did have someone oversee this with us for a few days but once my son went to windjammer more we didn't see them. It was only last evening when we wer in windjammer and they were advising you to complete their questionnaire that we were advised we could have talked to the chef and had things cooked! We should have been advised 1st day. Chefs on counters were t helpful at all and seemed clueless if contained wheat, although there was a lot of international staff so I don't think they always understood me. Bars were busy, but to be expected with drinks packages. Groups of kids roaming ship and using lifts to race one another to floors were a pain. Security should have really been onto this. My 11.5 yr old son was top of kids club which was up to 12. He only went a few times as found activities a bit to young, ie design a pizza. However he did spend most of the time when he could in the pools so it didn't bother him or us. Ps he wasn't one of the kids running around the boat either

Accessible cabin 1814

Navigator of the Seas Cruise Review by Alia150270

3 people found this helpful
Trip Details
Just returned from our first cruise, a14 night Mediterranean cruise on Navigator. We travelled with my son who is 13 and a full time wheelchair user and stayed in cabin 1814, accessible panoramic stateroom on deck 12. We chose a cruise as we wanted it to be easy and stress free with our son and avoid flying with equipment we need to take.

Lovely room, however this is not suitable for 4 people, luggage, wheelchairs and hoists, far to small. We had one small single wardrobe between us, which half was shelving so couldn't hang everything in there. When pull out sofa bed was out we then didn't have room to use the hoist, and either side of bed was not big enough to use a hoist.

As there was no where to put cases ( we had 4), these were stored under the open frame bed, but again this would prevent a hoists feet from going under the bed.

We ended up not using the hoist and having to physically lift my son from bed to chair, bathroom to chair which is a real safety issue for us and him.

Our agent had told us this was same size as a junior suite, as did guest services on board. However, our friends were staying in the accessible junior suite and this was by far bigger for 4 of them. On discussing this with guest services they offered us 15% off a future cruise or $200 on board spend.

We opted for the 15%, however, even this I had to chase several times and it was eventually delivered 10.30pm on last night. No apology and not very caring.

We did enjoy the cruise, yes sun beds on sail days could be a challenge and there wasn't really any outdoor seating once this had gone on deck 11/12 ( again access with wheelchair vs shade).

Food for me was repetitive in Windjammer and I didn't always like menu in sapphire.

My other son who is 11 is gluten free. There is a gluten free counter in windjammer. My son eats well but we did find that this was aimed at adults more, I'd quite spicy curries at times, so he survived on mash and pork or steaks. Pudding selection for gluten free was poor, only one option.

Same in Sapphire this was very aimed at adults, he gave up eating in there and prefferd to help himself in Windjammer. We did have someone oversee this with us for a few days but once my son went to windjammer more we didn't see them. It was only last evening when we wer in windjammer and they were advising you to complete their questionnaire that we were advised we could have talked to the chef and had things cooked! We should have been advised 1st day.

Chefs on counters were t helpful at all and seemed clueless if contained wheat, although there was a lot of international staff so I don't think they always understood me.

Bars were busy, but to be expected with drinks packages.

Groups of kids roaming ship and using lifts to race one another to floors were a pain. Security should have really been onto this. My 11.5 yr old son was top of kids club which was up to 12. He only went a few times as found activities a bit to young, ie design a pizza. However he did spend most of the time when he could in the pools so it didn't bother him or us. Ps he wasn't one of the kids running around the boat either
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