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We chose this cruise because we really enjoyed our Viking cruise in France, and the excursions covered a lot of sights we wanted to see. Unfortunately, this one didn't go as well as our French cruise. There were many problems on the Emerald: Moldy smell in many areas: rooms/hallways. Had to change rooms to the second alternative room, because the first alternative room also smelled moldy. Room attendant, Marvin: We ran out of toiletries, including toilet paper. He didn't replenish them. Had to call desk for more. His cart was outside our room everyday. One day I took a soap because we were low, and the cart contents never changed. Every day, everything was neatly arranged and full, except for the hole left by the one soap I took. I don' think anybody got new toiletries. He never cleaned the rug. It was filthy by the end. I put a dirty bathroom glass in the center of counter to exchange for a clean one. He just put the dirty one on an old coaster and put it behind the faucet as if it were a clean glass. I left my robe on the couch one day. He just wadded it up and put a pillow over it to cover it. Basically all he did was make the bed every day. He didn't understand anything we tried to say to him. Fiona was an excellent server, as was Alice. The main emcee gentleman was pretty impossible to understand. Also, the Shangri-La hotel in Guilin was not a good choice. It was overrun with children, and if you didn't like seafood, the food choices were just vegetables. I had tomatoes, olives and bread for dinner. It's a good thing I decided against the chicken, because a fellow passenger told me the next day that it had made him sick. Also, towels and toiletries were on the skimpy side. All other hotels were wonderful. Ray, our guide, was outstanding, and totally saved this trip! He made all the shore excursions fun. (Unfortunately, nobody could make the Chinese Acrobat show fun. It was not terribly acrobatic, or interesting.) Other shows were good.

Highs and Lows of Viking Emerald

Viking Emerald Cruise Review by laurachristy

4 people found this helpful
Trip Details
  • Sail Date: April 2016
  • Destination: Asia
We chose this cruise because we really enjoyed our Viking cruise in France, and the excursions covered a lot of sights we wanted to see. Unfortunately, this one didn't go as well as our French cruise. There were many problems on the Emerald: Moldy smell in many areas: rooms/hallways. Had to change rooms to the second alternative room, because the first alternative room also smelled moldy. Room attendant, Marvin: We ran out of toiletries, including toilet paper. He didn't replenish them. Had to call desk for more. His cart was outside our room everyday. One day I took a soap because we were low, and the cart contents never changed. Every day, everything was neatly arranged and full, except for the hole left by the one soap I took. I don' think anybody got new toiletries. He never cleaned the rug. It was filthy by the end. I put a dirty bathroom glass in the center of counter to exchange for a clean one. He just put the dirty one on an old coaster and put it behind the faucet as if it were a clean glass. I left my robe on the couch one day. He just wadded it up and put a pillow over it to cover it. Basically all he did was make the bed every day. He didn't understand anything we tried to say to him.

Fiona was an excellent server, as was Alice. The main emcee gentleman was pretty impossible to understand.

Also, the Shangri-La hotel in Guilin was not a good choice. It was overrun with children, and if you didn't like seafood, the food choices were just vegetables. I had tomatoes, olives and bread for dinner. It's a good thing I decided against the chicken, because a fellow passenger told me the next day that it had made him sick. Also, towels and toiletries were on the skimpy side. All other hotels were wonderful. Ray, our guide, was outstanding, and totally saved this trip! He made all the shore excursions fun. (Unfortunately, nobody could make the Chinese Acrobat show fun. It was not terribly acrobatic, or interesting.) Other shows were good.
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