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This was my 14th cruise, first with Celebrity. 11 have been with Holland America, and 2 with Royal Carribean. I expected it to be similar to Holland America, but was sadly disappointed. The room was small, but well laid-out, and the two of us had no problem finding enough storage space. The only thing I noted in the room (because I noted similar aged-look things in other parts of the ship) is that our mirror was peeling all around the bottom. It was clean, and the beds were very comfortable. We did not have a room-service menu in our room, so I had to request one. They brought two, and they were completely different. We ordered off the one that had the most variety. That night, again, no room-service menu, so requested one again. This one was different yet again--lots of great choices! We happily ordered breakfast from this menu. Third night, you guessed it, no room-service menu. I called and asked for the one that we had had that morning and was told "There is only one breakfast room service menu!" Clearly that was not true, as we had already seen three different ones. They sent a stack of them--the ones with little variety...sigh...the choice of eggs was scrambled eggs or a plain omelet. She finally admitted that we had gotten a menu that was intended for the suites, and that there was indeed more than one--duh! Lunch in the buffet--ummm...let's just say that there needs to be some better organization. I went to a salad bar first (there are two or three nearly identical ones in the buffet). First you get your plate, then the next thing in line is your salad dressing, kept cool on a chilled area. That's nice, but I have no salad yet--put the dressing at the end! Now you get your lettuces--I will say that they were always fresh and always well-stocked. Then you move on to the multiple containers of veggies, nuts, etc. Heaven help you if you want something from the back row, because the tongs will be several inches short of reaching the back row. People were ducking under the sneeze guard to get items from the back row! I'm 5'8", so reach is not normally an issue for me. Once your salad has been assembled, now you have to remember to go back to the beginning to get your dressing... The "Gourmet Entrees" areas weren't bad. I was surprised at the amount of Indian food, which I enjoyed. The tongs were very hard to use--it requires a lot of strength to close them, so people were flinging food all over the buffet when the tongs got the better of them. I spotted baked potatoes one day--although there is steak available at dinner, there was NEVER baked potatoes on the dinner menu in the dining room, so to find some at lunch was a treat! Along with baked potatoes though, you would expect to find at a minimum butter and sour cream. Nope, nowhere to be found, at least not at the station I was at. One of the kitchen staff got some sour cream for me and brought it to my table. Dinner was in the dining room every night. The service was great! Our server was friendly and had an adorable accent that made his English very hard to understand, but since he was just repeating what was on the menu, we got along fine. The food was ok. Not great, but there was enough variety. The sugar-free desserts, especially at the beginning, left a lot to be desired. My last cruise (on Holland America) was my first cruise eating sugar-free, and their desserts were spectacular! Some were even better than the sugary desserts I've enjoyed in the past. However, my choice on the Infinity was vanilla ice cream, then chocolate ice cream, then strawberry ice cream. Then came a couple of ok desserts that were more than ice cream, but not much more. I was so disappointed, because I knew it was possible to do better. The ship is apparently an older ship, and although parts of it have been reworked and modernized, other parts are showing their age--unnecessarily in my opinion. There were railings that were visible that clearly showed peeling paint, so bad that it was down to the bare metal. The chairs in the Rendevous Lounge are all hopelessly stained and dirty. There is paint overspray on the windows in the buffet lunch area-looks like someone didn't mask the windows before they painted. The exterior of the windows was always filthy, so although they cleaned the inside regularly, it was a waste of their time. Would I go on a Celebrity cruise again? Perhaps, if that's what my group chose, but I would know now that it is a huge step down from what I've become accustomed to on other cruises. The people for whom this was their first cruise were thrilled. I've just seen better and know it wouldn't take Celebrity too much effort to fix some things.

First Celebrity cruise--less than I expected

Celebrity Infinity Cruise Review by ringzemall

12 people found this helpful
Trip Details
  • Sail Date: July 2016
  • Destination: Alaska
  • Cabin Type: Inside Stateroom 12
This was my 14th cruise, first with Celebrity. 11 have been with Holland America, and 2 with Royal Carribean. I expected it to be similar to Holland America, but was sadly disappointed. The room was small, but well laid-out, and the two of us had no problem finding enough storage space. The only thing I noted in the room (because I noted similar aged-look things in other parts of the ship) is that our mirror was peeling all around the bottom. It was clean, and the beds were very comfortable.

We did not have a room-service menu in our room, so I had to request one. They brought two, and they were completely different. We ordered off the one that had the most variety. That night, again, no room-service menu, so requested one again. This one was different yet again--lots of great choices! We happily ordered breakfast from this menu. Third night, you guessed it, no room-service menu. I called and asked for the one that we had had that morning and was told "There is only one breakfast room service menu!" Clearly that was not true, as we had already seen three different ones. They sent a stack of them--the ones with little variety...sigh...the choice of eggs was scrambled eggs or a plain omelet. She finally admitted that we had gotten a menu that was intended for the suites, and that there was indeed more than one--duh!

Lunch in the buffet--ummm...let's just say that there needs to be some better organization. I went to a salad bar first (there are two or three nearly identical ones in the buffet). First you get your plate, then the next thing in line is your salad dressing, kept cool on a chilled area. That's nice, but I have no salad yet--put the dressing at the end! Now you get your lettuces--I will say that they were always fresh and always well-stocked. Then you move on to the multiple containers of veggies, nuts, etc. Heaven help you if you want something from the back row, because the tongs will be several inches short of reaching the back row. People were ducking under the sneeze guard to get items from the back row! I'm 5'8", so reach is not normally an issue for me. Once your salad has been assembled, now you have to remember to go back to the beginning to get your dressing... The "Gourmet Entrees" areas weren't bad. I was surprised at the amount of Indian food, which I enjoyed. The tongs were very hard to use--it requires a lot of strength to close them, so people were flinging food all over the buffet when the tongs got the better of them. I spotted baked potatoes one day--although there is steak available at dinner, there was NEVER baked potatoes on the dinner menu in the dining room, so to find some at lunch was a treat! Along with baked potatoes though, you would expect to find at a minimum butter and sour cream. Nope, nowhere to be found, at least not at the station I was at. One of the kitchen staff got some sour cream for me and brought it to my table.

Dinner was in the dining room every night. The service was great! Our server was friendly and had an adorable accent that made his English very hard to understand, but since he was just repeating what was on the menu, we got along fine. The food was ok. Not great, but there was enough variety. The sugar-free desserts, especially at the beginning, left a lot to be desired. My last cruise (on Holland America) was my first cruise eating sugar-free, and their desserts were spectacular! Some were even better than the sugary desserts I've enjoyed in the past. However, my choice on the Infinity was vanilla ice cream, then chocolate ice cream, then strawberry ice cream. Then came a couple of ok desserts that were more than ice cream, but not much more. I was so disappointed, because I knew it was possible to do better.

The ship is apparently an older ship, and although parts of it have been reworked and modernized, other parts are showing their age--unnecessarily in my opinion. There were railings that were visible that clearly showed peeling paint, so bad that it was down to the bare metal. The chairs in the Rendevous Lounge are all hopelessly stained and dirty. There is paint overspray on the windows in the buffet lunch area-looks like someone didn't mask the windows before they painted. The exterior of the windows was always filthy, so although they cleaned the inside regularly, it was a waste of their time.

Would I go on a Celebrity cruise again? Perhaps, if that's what my group chose, but I would know now that it is a huge step down from what I've become accustomed to on other cruises. The people for whom this was their first cruise were thrilled. I've just seen better and know it wouldn't take Celebrity too much effort to fix some things.
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