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We have previously cruised with Seabourn (excellent, but expensive) and Silversea (not at all good and expensive) and we had also taken a cruise around the Caribbean with Celebrity which we thought offered the best value for money. The Ship Reflection is excellent. Its new, clean, modern and spacious. No complaints at all with it. The food quality is excellent across the board (perhaps not the Mast Grill....) Service in the restaurants is also excellent especially the Blu Restaurant which managed to blend friendliness with efficiency very well. Service elsewhere was mixed, ranging from mediocre to down right rude i.e first day, first cocktail of the holiday we requested 2 Mojitos from the pool bar. We were told NO, then bartender muttered something under his breath. We didnt hear (I have excellent hearing), he then shouted as loud as he could and in a foreign language, something that we figured out meant, he had no mint. The ship had no mint from day one to day 3 I think! Our butler was sweet and helpful but overworked. We hoped to be able to take advantage of the unpacking service but he didnt make it to our cabin to greet us until hours into the cruise, we'd already had to unpack ourselves by then to go to dinner. We found out later that he had 12 suites to attend to. Thats too much unpacking to be done by one man in the first hours of the cruise. Luminae, special restaurant available only to suite guests and as an extra cost to regular guests was a bit disappointing. Lovely staff, dont get me wrong but we had an evening where we dined with some friends there. The restaurant was 70% full, mostly couples all dressed smartly (its expensive to dine here) One family group had wild children running along the leather seating and wrapping themselves in the curtains whilst trying to see if they could lift their feet off the floor, whilst the Father used his phone to broadcast live TV to the restaurant. We asked the Maitre'd if something could be done. The answer was that these guests were part of a large party staying in many of the top suites and therefore they didnt want to upset them. You can imagine how thrilled we were I love children, I have no problem with children in the best of restaurants, hotels whatever.....as long as the parents are responsible......or made to be. There were 500 children onboard I believe and a few were out of control. The adult only pool had children in it that the pool staff ignored on the rare occasions that said pool staff were present. The decks were strewn with millions of cheap looking sunbeds which, had I been interested in sunbathing, would have been annoying because at any given time of the day only 20% were occupied whilst 80% lay empty with a bag or a book on them to reserve for whenever the owner chose to return. No monitoring of this habit seemed to take place despite rules saying otherwise. The whole beverage pack issue is a complete mess.....we had friends on the classic package that thought this would cover their needs but it didn't (sparkling water isn't classic...). Our premium beverage package didn't cover all the wines served by the glass, and if we wanted a bottle of whatever was served by the glass then we had to pay for it as though we didn't have any package at all (but could still get 6 glasses of the same wine without additional charge!). We were invited to give feedback after the cruise but presumably because we live in Hong Kong, Celebrity decided that we must be able to read Mandarin despite all of our dealings with them to date being in English. We don't read Mandarin but "incompetent" translates well into most languages.... Fortunately we took all of our paperwork with us because we had to remind them of what was included in our package and they insisted on seeing it "in black and white" on their paper before they accepted what we told them- not good. The cocktail waiter on Day one in Michaels Club candidly admitted he didn't know how to make cocktails- typical of poor customer service experienced in parts of the ship (not all parts but some) Onshore excursions. If you are confident in booking privately from home before you leave you will find the same tours MUCH cheaper.

Not quite the luxury experience we'd anticipated.

Celebrity Reflection Cruise Review by thehardingshk@gmail.com

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Trip Details
  • Sail Date: July 2016
  • Destination: Mediterranean
  • Cabin Type: Sky Suite
We have previously cruised with Seabourn (excellent, but expensive) and Silversea (not at all good and expensive) and we had also taken a cruise around the Caribbean with Celebrity which we thought offered the best value for money.

The Ship Reflection is excellent. Its new, clean, modern and spacious. No complaints at all with it.

The food quality is excellent across the board (perhaps not the Mast Grill....)

Service in the restaurants is also excellent especially the Blu Restaurant which managed to blend friendliness with efficiency very well.

Service elsewhere was mixed, ranging from mediocre to down right rude i.e first day, first cocktail of the holiday we requested 2 Mojitos from the pool bar. We were told NO, then bartender muttered something under his breath. We didnt hear (I have excellent hearing), he then shouted as loud as he could and in a foreign language, something that we figured out meant, he had no mint. The ship had no mint from day one to day 3 I think!

Our butler was sweet and helpful but overworked. We hoped to be able to take advantage of the unpacking service but he didnt make it to our cabin to greet us until hours into the cruise, we'd already had to unpack ourselves by then to go to dinner. We found out later that he had 12 suites to attend to. Thats too much unpacking to be done by one man in the first hours of the cruise.

Luminae, special restaurant available only to suite guests and as an extra cost to regular guests was a bit disappointing. Lovely staff, dont get me wrong but we had an evening where we dined with some friends there. The restaurant was 70% full, mostly couples all dressed smartly (its expensive to dine here) One family group had wild children running along the leather seating and wrapping themselves in the curtains whilst trying to see if they could lift their feet off the floor, whilst the Father used his phone to broadcast live TV to the restaurant. We asked the Maitre'd if something could be done. The answer was that these guests were part of a large party staying in many of the top suites and therefore they didnt want to upset them.

You can imagine how thrilled we were

I love children, I have no problem with children in the best of restaurants, hotels whatever.....as long as the parents are responsible......or made to be.

There were 500 children onboard I believe and a few were out of control. The adult only pool had children in it that the pool staff ignored on the rare occasions that said pool staff were present.

The decks were strewn with millions of cheap looking sunbeds which, had I been interested in sunbathing, would have been annoying because at any given time of the day only 20% were occupied whilst 80% lay empty with a bag or a book on them to reserve for whenever the owner chose to return. No monitoring of this habit seemed to take place despite rules saying otherwise.

The whole beverage pack issue is a complete mess.....we had friends on the classic package that thought this would cover their needs but it didn't (sparkling water isn't classic...). Our premium beverage package didn't cover all the wines served by the glass, and if we wanted a bottle of whatever was served by the glass then we had to pay for it as though we didn't have any package at all (but could still get 6 glasses of the same wine without additional charge!).

We were invited to give feedback after the cruise but presumably because we live in Hong Kong, Celebrity decided that we must be able to read Mandarin despite all of our dealings with them to date being in English. We don't read Mandarin but "incompetent" translates well into most languages....

Fortunately we took all of our paperwork with us because we had to remind them of what was included in our package and they insisted on seeing it "in black and white" on their paper before they accepted what we told them- not good. The cocktail waiter on Day one in Michaels Club candidly admitted he didn't know how to make cocktails- typical of poor customer service experienced in parts of the ship (not all parts but some)

Onshore excursions. If you are confident in booking privately from home before you leave you will find the same tours MUCH cheaper.
thehardingshk@gmail.com’s Full Rating Summary
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Cabin Review

Sky Suite
Cabin S2 2161
This Sky suite is well located centrally on deck 12 so handy for the lifts yet not close enough to be bothered by noise in the central atrium during the late evening music playing, or the pinging of the lifts. The cabin was spotlessly clean and serviced very efficiently each morning by two cleaning men who took care to note when we left the room and had it ready when we returned from breakfast each day.
One gripe is that the bath towels are tiny and Im quite small so it would be awful for bigger people
WORTH NOTING: if you like to rest in your room during the day, there is a lot of noise from the floor above. At first we thought there were 20 children running around in the cabin above, all day every day, but further investigation revealed that we were actually directly under the table tennis tables area of the pool deck!
This didnt really bother us as we didnt spend much of the day in the room, but it could really annoy some people who want to take an afternoon siesta
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