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After travelling on QM2 on 3 different occasions, this was for us a total shock. In all of our cruises by now probably 100 + this had to have been the worst. To board the ship and immediately start to hear that people paid as little as 400 pounds a cabin and with them came Norovirus with the result that we were like a hospital at sea for 8 or 9 days. We were not even allowed into Jordanian territorial waters. At one stage there were well over 200 cabins affected, but strangely, if one person suffered, the other person in the cabin could go where they wanted so all that happened was that it just spread further. If that was not enough, then came the Cunard bronchitis together with the cough, which I might add takes weeks until it clears. The Captain found it very necessary to discuss diarrhoea and vomiting at meal times, which surely is not appropriate. It was quite evident in the Brittania restaurant that the Maitre d" Hotel and his staff downstairs did not give a damn about their passengers. We were amongst many that walked out of the Brittania diningroom due to lack of service. For most of the cruise we then ate at the Buffet. We have given Mr Donald 7 weeks to reply to our complaints, but it is quite evident that passengers problems or complaints are just not dealt with. If you are lucky, you will get an email saying sorry, which is just not acceptable. We are a family that have platinum and diamond status and quite frankly saw that it meant nothing. If they cared they would have at least have sent a basket of fruit to the 3 cabins that we know were affected. Needless to say we are still waiting. What I had forgotten to mention, that all staff spoken to, obviously I cannot give names, say the system is totally unfair. The senior Maitre D' Hotel, only rotates staff he likes and only promotes staff he likes. Quite strange after 12 years his deputy has just left the Company as well. If there is one think that really annoys me it is when people are exploited. What is more amazing that Head Office seem to look through these problems as if they dont exist.

Huge Disappointment Cunard

Queen Mary 2 (QM2) Cruise Review by Helenecruise

9 people found this helpful
Trip Details
  • Sail Date: April 2016
  • Destination: Around the World
  • Cabin Type: Standard Inside
After travelling on QM2 on 3 different occasions, this was for us a total shock. In all of our cruises by now probably 100 + this had to have been the worst. To board the ship and immediately start to hear that people paid as little as 400 pounds a cabin and with them came Norovirus with the result that we were like a hospital at sea for 8 or 9 days. We were not even allowed into Jordanian territorial waters. At one stage there were well over 200 cabins affected, but strangely, if one person suffered, the other person in the cabin could go where they wanted so all that happened was that it just spread further. If that was not enough, then came the Cunard bronchitis together with the cough, which I might add takes weeks until it clears. The Captain found it very necessary to discuss diarrhoea and vomiting at meal times, which surely is not appropriate. It was quite evident in the Brittania restaurant that the Maitre d" Hotel and his staff downstairs did not give a damn about their passengers. We were amongst many that walked out of the Brittania diningroom due to lack of service. For most of the cruise we then ate at the Buffet. We have given Mr Donald 7 weeks to reply to our complaints, but it is quite evident that passengers problems or complaints are just not dealt with. If you are lucky, you will get an email saying sorry, which is just not acceptable. We are a family that have platinum and diamond status and quite frankly saw that it meant nothing. If they cared they would have at least have sent a basket of fruit to the 3 cabins that we know were affected. Needless to say we are still waiting. What I had forgotten to mention, that all staff spoken to, obviously I cannot give names, say the system is totally unfair. The senior Maitre D' Hotel, only rotates staff he likes and only promotes staff he likes. Quite strange after 12 years his deputy has just left the Company as well. If there is one think that really annoys me it is when people are exploited. What is more amazing that Head Office seem to look through these problems as if they dont exist.
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Cabin Review

Standard Inside
Cabin IA
The carpets were a disaster and the corner of the bed caused many a bruise. Linen was in need of replacing and the towels were thread bare. One had to ask for gowns and slippers, which never happened before.
Deck 10 Inside Cabins, Suite Cabins

Port & Shore Excursion Reviews