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We are regular cruisers but not with Oceania, we usually cruise with Celebrity but thought we'd try a smaller ship for a change. We decided to treat ourselves to this cruise as we had been told that Oceania was superb, the service was wonderful as was the food,and so on. To say that we were disappointed is an understatement! We booked Concierge class and expected to have fresh fruit, flowers, canapes etc. like we always have on Celebrity Aqua class -- but no! That's only for suites guests. The cabins were smaller, too. The cabin staff were wonderful and we had no complaint about the restaurants. The food was good and the staff were excellent. Unfortunately we had rough weather for most of the voyage and it was a regular sight to see seasickness bags at the elevators. Even when the weather was OK, we could feel the engines running something we are not used to, even on smaller ships like Azamara and Le Soleil. Our captain decided to cancel our visit to Hobart as the weather was going to be too bad. Unfortunately, we had already made arrangements to visit the wonderful MONA museum of modern art by ferry which was not offered by the ship. When my husband mentioned this to the tour desk person he was told that, if he didn't book the tour through the desk, then it was too bad! He was not happy! Eventually he spoke to the concierge who phoned MONA and arranged for a refund however we don't think that the attitude of the staff member at the tour desk was very good at all. I have a mobility scooter and the cabin was so small that I had to collapse it each time it was brought into the cabin as there was no room for it otherwise. When I wanted to go onto the deck or some places on the ship, I had to get off my scooter so that my husband could lift my scooter up the ramp and put it onto the higher area. This is really very unfortunate! When I wanted to go ashore on excursions, other than in Auckland, I found that there was no provision for people with a disability to get off the ship on a lower gangway where the ship's supplies were being loaded. Therefore I had to be carried precariously down the gangplank by four seamen in a wheelchair which was extremely demeaning. It also kept a whole busload of other passengers waiting. At one stage, one of the seamen even told me to eat less sugar (I am a diabetic) and when I mentioned it to an officer he just laughed! Sometimes I had to wait for almost half an hour to be taken back on board the ship. The cost of the wines was exorbitant and the cost of the transfers at the end of the cruise was so ridiculous that we didn't bother. It would have cost us US$300 for a bus transfer to our hotel and we took a taxi for $30 instead. I have filled in two surveys on the Insignia -- one mid voyage and the other at the end. On both, I have listed my complaints however no one has had the courtesy to get back to me. I have also advised our travel agent that he should never, ever book anyone with a disability on an Oceania ship as they simply don't cater for them! Needless to say, we will never cruise with Oceania cruises again.

NEVER AGAIN WILL WE CRUISE WITH OCEANIA!

Insignia Cruise Review by bepeAustralia

45 people found this helpful
Trip Details
  • Sail Date: May 2016
  • Destination: South Pacific
  • Cabin Type: Concierge Level Veranda Stateroom
We are regular cruisers but not with Oceania, we usually cruise with Celebrity but thought we'd try a smaller ship for a change. We decided to treat ourselves to this cruise as we had been told that Oceania was superb, the service was wonderful as was the food,and so on. To say that we were disappointed is an understatement!

We booked Concierge class and expected to have fresh fruit, flowers, canapes etc. like we always have on Celebrity Aqua class -- but no! That's only for suites guests. The cabins were smaller, too. The cabin staff were wonderful and we had no complaint about the restaurants. The food was good and the staff were excellent.

Unfortunately we had rough weather for most of the voyage and it was a regular sight to see seasickness bags at the elevators. Even when the weather was OK, we could feel the engines running something we are not used to, even on smaller ships like Azamara and Le Soleil.

Our captain decided to cancel our visit to Hobart as the weather was going to be too bad. Unfortunately, we had already made arrangements to visit the wonderful MONA museum of modern art by ferry which was not offered by the ship. When my husband mentioned this to the tour desk person he was told that, if he didn't book the tour through the desk, then it was too bad! He was not happy! Eventually he spoke to the concierge who phoned MONA and arranged for a refund however we don't think that the attitude of the staff member at the tour desk was very good at all.

I have a mobility scooter and the cabin was so small that I had to collapse it each time it was brought into the cabin as there was no room for it otherwise. When I wanted to go onto the deck or some places on the ship, I had to get off my scooter so that my husband could lift my scooter up the ramp and put it onto the higher area. This is really very unfortunate!

When I wanted to go ashore on excursions, other than in Auckland, I found that there was no provision for people with a disability to get off the ship on a lower gangway where the ship's supplies were being loaded. Therefore I had to be carried precariously down the gangplank by four seamen in a wheelchair which was extremely demeaning. It also kept a whole busload of other passengers waiting. At one stage, one of the seamen even told me to eat less sugar (I am a diabetic) and when I mentioned it to an officer he just laughed! Sometimes I had to wait for almost half an hour to be taken back on board the ship.

The cost of the wines was exorbitant and the cost of the transfers at the end of the cruise was so ridiculous that we didn't bother. It would have cost us US$300 for a bus transfer to our hotel and we took a taxi for $30 instead.

I have filled in two surveys on the Insignia -- one mid voyage and the other at the end. On both, I have listed my complaints however no one has had the courtesy to get back to me. I have also advised our travel agent that he should never, ever book anyone with a disability on an Oceania ship as they simply don't cater for them!

Needless to say, we will never cruise with Oceania cruises again.
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Cabin Review

Concierge Level Veranda Stateroom
Cabin A2 7085
Cabin was smaller than we had envisaged and didn't have the amenities we are used to. We had assumed that, as concierge level passengers, there would be fresh fruit and flowers in the cabin but this was not so. Nor were there canapes served each afternoon.
We were fortunate that our cabin steward, Asanti, was very good and attended to all of our needs willingly.
Deck 7 Inside Cabins, Outside Cabins, Balcony Cabins, Suite Cabins

Port & Shore Excursion Reviews