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fist of all, the reservation was a scam, the guy call us to sell us a cruise, we reserved 4 cabins, all of 4 where in diferent floor, on in the 9 floor at front the other rooms were on floors 13 and 14 , in the back of the ship, the fourth one was in a floor 18, was Haven suite. we explained the guy that we were traveling with one handicap person and two kids, one 3 years old and the other 5, but any way we were bucked all over the ship. The ship was so unconfortable, so packed, so crowded, the pools were full all the time, the pools were so small, even the one in the Haven courtyard was so small that looked so funny. The halls were so narrow that was unconfortable to walk, we had to walk all off the ship to go one cabin to other. No a nice cruise to repeat. NCL customer service is terrible, rude , in general , was a bad experience, before, during and after the cruise. This was my 15th cruise , 4th with NCL and the last one with NCL.

Bad Experience Before, During, and After the Cruise

Norwegian Escape Cruise Review by lvillazon

Trip Details
  • Sail Date: April 2016
  • Destination: Eastern Caribbean
  • Cabin Type: The Haven Courtyard Penthouse with Balcony
fist of all, the reservation was a scam, the guy call us to sell us a cruise, we reserved 4 cabins, all of 4 where in diferent floor, on in the 9 floor at front the other rooms were on floors 13 and 14 , in the back of the ship, the fourth one was in a floor 18, was Haven suite. we explained the guy that we were traveling with one handicap person and two kids, one 3 years old and the other 5, but any way we were bucked all over the ship.

The ship was so unconfortable, so packed, so crowded, the pools were full all the time, the pools were so small, even the one in the Haven courtyard was so small that looked so funny. The halls were so narrow that was unconfortable to walk, we had to walk all off the ship to go one cabin to other. No a nice cruise to repeat. NCL customer service is terrible, rude , in general , was a bad experience, before, during and after the cruise. This was my 15th cruise , 4th with NCL and the last one with NCL.
lvillazon’s Full Rating Summary
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Ages 3 to 6
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Cabin Review

The Haven Courtyard Penthouse with Balcony
Cabin H5 18126
The cabin was the only thing nice in this ship
Deck 18 Suite Cabins