Celebrity Silhouette Cruise Review by antwerpia
- Sail Date: March 2016
- Destination: Caribbean
- Cabin Type: Deluxe Veranda
For starters, the cabin was incredibly dusty and allergenic. My son and myself were both sneezing and coughing from the moment we entered our state room. The cabin was so dusty that my son had recurrent asthma attacks while in our room. My wife developed a rash on her arm and torso. The stateroom attendant was not of much help in getting the cabin cleaned. After a visit to guest relations, an in depth cleaning was performed with immediate improvements.
We had reservations for early seating for 6 people. We were offered a nice table towards the back of the main dining room. Food in the main dinning room though was horrible. We actually had to send the food back several times during the first 2-3 days of cruising. We ended up not going back to main dinning room after multiple attempts to address the food quality issues. Unfortunately service and food quality in Ocean View Cafe was also poor. It was common for food staples like cereal to run out during breakfast service. When requesting cereal, some staff member answered that there were over 4000 people on board and that they sometimes run out of things. Not quite the answer I expected. Food quality and availability issues were addressed with multiple people while on board the ship. After countless attempts at addressing food services, the Maitre'D made arrangements for the last 2 nights at specialty restaurants. Having young children makes dining in such establishment difficult and that was our original reason to aim for the main dining room service in the first place. I do not expect 5 start gourmet food in the main dining room, but I also don't expect to be sick from what we are being served.
Entertainment, spa services, life enrichment activities and music were great. Many activities were occurring across the ship to meet most people's interests. That is the Celebrity service I have learned to expect over the years!
Ports of call were very nice, with ability to have a lot of fun. Exception to this was the Cayman Islands where 7 cruise ships were being tendered to shore. Celebrity tender service was poorly organized with only one tender able to dock shore side at a time, with 2 tenders waiting with passengers to disembark. Other cruise lines used local tenders, who could dock in other locations and transfer more people more efficiently. Our excursion was delayed without any staff providing the passengers with any updates. No assembly point was ever demarcated with a lollipop. People were running back and forth without knowing what was happening. Once the excursion started, we had an absolute wonderful time.
On the last day of our cruise, our beverages purchased shore side had not yet been delivered to our state room and I had to go hunt for them on debarkation day. I was told that the crew did "not get around" to delivering the bottles to our state room. This has NEVER happened before with any cruise line in 20 years of cruising.
In summary, this was by far the worse experience ever after close to 2 decades of cruising! We were invited to specialty restaurants on the last 2 evenings of the cruise, but this hardly makes up for our horrible experiences. To this date, I have not been contacted by Celebrity to discuss my experience on this voyage. I did leave a comment card on the ship, filled out the cruise review and contacted their customer service department. There appears to have been a major shift in Celebrity's commitment to their customers as I would never have expected such lack of professionalism from a reputable company like Celebrity.
I was scheduled for 15 day Holiday cruise on December 19th of 2016 on Celebrity Equinox which I proceeded to cancel today.
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