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Flew to San Francisco 2 days before our scheduled cruise departure, to see the sights around the area. Wanted to be there because too many things can go wrong flying in the same day as the cruise. This way we are rested rested and ready to board at our scheduled time. The problem was NCL gave us the notice of delaying departure by 1 day, less than 24 hours of our scheduled boarding time. We were on a tour of Alcatraz Island, with limited cell phone service, trying to find a room for an extra night. No such luck! Our hotel was already booked up because of a convention and spring break. No room for us there! Staying at Fisherman's Wharf, we were just blocks from the cruise terminal. We were desperate in a unfamiliar city! Holiday Inn finally found us a room about an hour north of SF, across the Golden Gate Bridge in Mill Valley. So, the next day we check out, get in a taxi, and head to another hotel. Then have to come right back the next day to board the ship. Of course there were no restaurants, or anything else near our hotel. My main complaint is NCL should have given us more of a notice! Hopefully NCL will pay our the extra night for a hotel room like they said. I asked for the round trip cab fare we had to pay, and for the meal at a restaurant we had to walk about 3/4 of a mile to and from, (along a highway and feeder roads) because of no restaurants close by. I will be happy then! The way NCL sent out notice of the 1 day delay was a disaster! I got 3 texts and 3 recorded phone messages that afternoon and evening. Telling me to call a toll free number for more information. Also, there were 2 messages left on our home phone, and with our son, who was our emergency contact while cruising. NCL even called the agent we had booked our cruise with. (She was no help.) When calling the toll free number to find out more information, there was a long wait to try and speak to someone. Some of them didn't know what was going on. Not one person with NCL could tell you what time to show up. Arrived by taxi at the cruise terminal around 1:00 pm and got in the long line with everyone else. Once we made it into the building and through security, we had it made. We were in a suite and went to a special line to check in. Then a butler took us to Cagney's for a glass of champagne and lunch. Only took 1 hour. After lunch we were escorted to our room. Disembarking was also an easy process. We were given priority tags for our luggage, told breakfast would be served in Cagney's, and we could leave whenever we wanted. Our room was on the 11th floor at the front of the ship. Lucia Colon was our room steward. She was very friendly and helpful, and took good care of us and our room. Chris was the butler. He said not to bother with the concierge - "he would handle everything." Chris showed us how to use the tv order room service, book shore excursions, check account, book restaurants, etc. Everything to make his job easier. Not really impressed with Chris. Thomas was our concierge and we really liked him. He was always around visiting at breakfast and lunch at Cagney's. He answered all our questions and made recommendations when we asked. Thomas got us off early in Kona on the tender for our excursion. We did have a small electrical problem in our room. Told Chris the coffee machine didn't work, and he said we didn't know how to use it. (He didn't give us a chance to tell him, we had the same Lavazza machine exactly a year before on another NCL cruise.) Chris tries and can't get it to work, either. So, he hauls it off and will bring another to replace it. Trouble is they don't have any extras on the ship. Later on we noticed the refrigerator wasn't cooling, the plug in portable lighted mirror wasn't working, and some of the other plugs weren't working in the desk and makeup area. Told Chris about all the electrical problems the next morning, and he would check on it. That morning at the Cruise Critic Party we talked to Vanroy Roberts, Executive Housekeeper, and he said it was probably just a breaker not flipped back on. He took care of our problem ASAP! My wife still had to use an extension for her hot iron, because it wouldn't fit the plug on the vanity. Everything else was fine and Chris brought the coffee machine back. We had all our tours planned out and paid for before boarding the ship. Had four booked with Robert's of Hawaii - who are about half the price for the same big bus as NCL, The two others were booked through Marylou's on the big island. These were small groups 5 people in Hilo and 7 people in Kona, and they were in a/c comfortable vans. These were a welcome break from the large buses. We didn't eat at any of the specialty restaurants in the evening. Our last cruise we had the free specialty dining, and were not really impressed. The prices have really went up the past year, and NCL has added a service charge, too. We did enjoy the breakfast and lunches at Cagney's. Tried the buffet once at lunch, but it was crowed and hard to find a table. Had breakfast twice in Skyline dining room, and it was good. Had all our evening meals in the Skyline dining room. (Like being able to wear shorts to dinner - you are on vacation.) We liked to go to the early shows, and went to eat at 5:30 pm. Only one time our meal ran late and had to leave without dessert. That's the only time the service was bad, and the waiter kept blaming everyone else. The Cadillac Diner was ok for a quick snack. (Really missed O'Sheeans.) There was the ice cream machine at the buffet. Enjoyed all the shows. Toby Beau was my favorite entertainer, though. They had several different shows on this cruise. "Fellow Texans" from the South Texas area. Balde and Rennetta Silva even knew where our little town (Cuero) of almost 7,000 was located. "Thank you all" for saluting the Veterans on our cruise That meant a lot to me and all the others! I would like to say that we did have some problems on this cruise. The one day delay. The trip across the Pacific Ocean was rough at times. The new waiters learning the new menus. Not having all the new facilities ready on time to cruise. Etc. All is forgiven! The personnel very friendly and helpful starting at the top with Kaj Turunen, the Hotel Director who was all over the ship, making sure everything was going fine. Malu Punohu the Cruise Director was also a busy lady, going above and beyond what is expected of her. Like to say "Thank you Malu" for recognizing all the Veterans, the evening of the last show in the theatre. We were on board the Pride Of America with a great crew to look after us. NCL first offered off 25% off a future cruise for the problems they were having. NCL also refunded the cruise fare for the one day missed, on to your account that you could use or be refunded. I thought that was a great deal. After all you were cruising to paradise and being well taken care of. Then right before we embarked, NCL increased the amount to 50% off a future cruise, for the price you paid on the Pride Of America. "A BIG THANK YOU" to Klaus Lugmaier, Regional Vice President Fleet Hotel Operations who was on the cruise with us. He was there to greet us we came onboard, and I shook Klaus's hand the morning when we disembarked. I told him thanks for everything. Also, saw Klaus several times during our cruise, too. It was great to have a top management team member along. That shows NCL really does care about you!

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Pride of America Cruise Review by morrisretired

17 people found this helpful
Trip Details
  • Sail Date: March 2016
  • Destination: Hawaii
  • Cabin Type: Penthouse with Large Balcony
Flew to San Francisco 2 days before our scheduled cruise departure, to see the sights around the area. Wanted to be there because too many things can go wrong flying in the same day as the cruise. This way we are rested rested and ready to board at our scheduled time. The problem was NCL gave us the notice of delaying departure by 1 day, less than 24 hours of our scheduled boarding time. We were on a tour of Alcatraz Island, with limited cell phone service, trying to find a room for an extra night. No such luck! Our hotel was already booked up because of a convention and spring break. No room for us there! Staying at Fisherman's Wharf, we were just blocks from the cruise terminal. We were desperate in a unfamiliar city! Holiday Inn finally found us a room about an hour north of SF, across the Golden Gate Bridge in Mill Valley. So, the next day we check out, get in a taxi, and head to another hotel. Then have to come right back the next day to board the ship. Of course there were no restaurants, or anything else near our hotel. My main complaint is NCL should have given us more of a notice!

Hopefully NCL will pay our the extra night for a hotel room like they said. I asked for the round trip cab fare we had to pay, and for the meal at a restaurant we had to walk about 3/4 of a mile to and from, (along a highway and feeder roads) because of no restaurants close by. I will be happy then!

The way NCL sent out notice of the 1 day delay was a disaster! I got 3 texts and 3 recorded phone messages that afternoon and evening. Telling me to call a toll free number for more information. Also, there were 2 messages left on our home phone, and with our son, who was our emergency contact while cruising. NCL even called the agent we had booked our cruise with. (She was no help.) When calling the toll free number to find out more information, there was a long wait to try and speak to someone. Some of them didn't know what was going on. Not one person with NCL could tell you what time to show up.

Arrived by taxi at the cruise terminal around 1:00 pm and got in the long line with everyone else. Once we made it into the building and through security, we had it made. We were in a suite and went to a special line to check in. Then a butler took us to Cagney's for a glass of champagne and lunch. Only took 1 hour. After lunch we were escorted to our room. Disembarking was also an easy process. We were given priority tags for our luggage, told breakfast would be served in Cagney's, and we could leave whenever we wanted.

Our room was on the 11th floor at the front of the ship. Lucia Colon was our room steward. She was very friendly and helpful, and took good care of us and our room. Chris was the butler. He said not to bother with the concierge - "he would handle everything." Chris showed us how to use the tv order room service, book shore excursions, check account, book restaurants, etc. Everything to make his job easier. Not really impressed with Chris. Thomas was our concierge and we really liked him. He was always around visiting at breakfast and lunch at Cagney's. He answered all our questions and made recommendations when we asked. Thomas got us off early in Kona on the tender for our excursion.

We did have a small electrical problem in our room. Told Chris the coffee machine didn't work, and he said we didn't know how to use it. (He didn't give us a chance to tell him, we had the same Lavazza machine exactly a year before on another NCL cruise.) Chris tries and can't get it to work, either. So, he hauls it off and will bring another to replace it. Trouble is they don't have any extras on the ship. Later on we noticed the refrigerator wasn't cooling, the plug in portable lighted mirror wasn't working, and some of the other plugs weren't working in the desk and makeup area. Told Chris about all the electrical problems the next morning, and he would check on it. That morning at the Cruise Critic Party we talked to Vanroy Roberts, Executive Housekeeper, and he said it was probably just a breaker not flipped back on. He took care of our problem ASAP! My wife still had to use an extension for her hot iron, because it wouldn't fit the plug on the vanity. Everything else was fine and Chris brought the coffee machine back.

We had all our tours planned out and paid for before boarding the ship. Had four booked with Robert's of Hawaii - who are about half the price for the same big bus as NCL, The two others were booked through Marylou's on the big island. These were small groups 5 people in Hilo and 7 people in Kona, and they were in a/c comfortable vans. These were a welcome break from the large buses.

We didn't eat at any of the specialty restaurants in the evening. Our last cruise we had the free specialty dining, and were not really impressed. The prices have really went up the past year, and NCL has added a service charge, too. We did enjoy the breakfast and lunches at Cagney's. Tried the buffet once at lunch, but it was crowed and hard to find a table. Had breakfast twice in Skyline dining room, and it was good. Had all our evening meals in the Skyline dining room. (Like being able to wear shorts to dinner - you are on vacation.) We liked to go to the early shows, and went to eat at 5:30 pm. Only one time our meal ran late and had to leave without dessert. That's the only time the service was bad, and the waiter kept blaming everyone else. The Cadillac Diner was ok for a quick snack. (Really missed O'Sheeans.) There was the ice cream machine at the buffet.

Enjoyed all the shows. Toby Beau was my favorite entertainer, though. They had several different shows on this cruise. "Fellow Texans" from the South Texas area. Balde and Rennetta Silva even knew where our little town (Cuero) of almost 7,000 was located. "Thank you all" for saluting the Veterans on our cruise That meant a lot to me and all the others!

I would like to say that we did have some problems on this cruise. The one day delay. The trip across the Pacific Ocean was rough at times. The new waiters learning the new menus. Not having all the new facilities ready on time to cruise. Etc. All is forgiven! The personnel very friendly and helpful starting at the top with Kaj Turunen, the Hotel Director who was all over the ship, making sure everything was going fine. Malu Punohu the Cruise Director was also a busy lady, going above and beyond what is expected of her. Like to say "Thank you Malu" for recognizing all the Veterans, the evening of the last show in the theatre. We were on board the Pride Of America with a great crew to look after us.

NCL first offered off 25% off a future cruise for the problems they were having. NCL also refunded the cruise fare for the one day missed, on to your account that you could use or be refunded. I thought that was a great deal. After all you were cruising to paradise and being well taken care of. Then right before we embarked, NCL increased the amount to 50% off a future cruise, for the price you paid on the Pride Of America. "A BIG THANK YOU" to Klaus Lugmaier, Regional Vice President Fleet Hotel Operations who was on the cruise with us. He was there to greet us we came onboard, and I shook Klaus's hand the morning when we disembarked. I told him thanks for everything. Also, saw Klaus several times during our cruise, too. It was great to have a top management team member along. That shows NCL really does care about you!
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Cabin Review

Penthouse with Large Balcony
Cabin SG 11506
Room # 11506. Penthouse Suite with a large balcony. Nice large room for 2 with a large balcony.
Deck 12 Balcony Cabins, Suite Cabins