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Terrible service. In order to get a drink from any bar you had to stand in a long line (30 minute waits). If a bar ran out of a drink they would not order another bottle, you would have to go to a different bar. Very little wait staff around the pool. Buffet food was awful (penne pasta with hot dogs cut up in it, YUCK). Bread on the ship always seem stale except in the Italian Restaurant. First port day (Honduras) had to tender in. They used the life boats as tenders and most of them didn't work. We ended up not getting off the ship. Second day (Belize) they used the big shore tenders but they had medical emergencies and had to use the tenders to take patients off (Wouldn't have minded if they had explained what the problem was). Ended up took 2 hours to get off the ship. Didn't realize it was spring break when I booked. College students running up and down the halls, banging on doors, yelling half the night. It was not until the 5th night of the cruise did the staff finally do something about it. Cabin was kept very clean but the rest of the ship seem dirty. No trash cans around the pool area to place trash and very little staff to clean up. Massage was mediocre at best and a 18% gratuity was added without asking about the service.

Not the service I expected.

Norwegian Star Cruise Review by bhumbert

4 people found this helpful
Trip Details
  • Sail Date: March 2016
  • Destination: Western Caribbean
  • Cabin Type: Mini-Suite with Balcony
Terrible service. In order to get a drink from any bar you had to stand in a long line (30 minute waits). If a bar ran out of a drink they would not order another bottle, you would have to go to a different bar. Very little wait staff around the pool. Buffet food was awful (penne pasta with hot dogs cut up in it, YUCK). Bread on the ship always seem stale except in the Italian Restaurant.

First port day (Honduras) had to tender in. They used the life boats as tenders and most of them didn't work. We ended up not getting off the ship. Second day (Belize) they used the big shore tenders but they had medical emergencies and had to use the tenders to take patients off (Wouldn't have minded if they had explained what the problem was). Ended up took 2 hours to get off the ship.

Didn't realize it was spring break when I booked. College students running up and down the halls, banging on doors, yelling half the night. It was not until the 5th night of the cruise did the staff finally do something about it.

Cabin was kept very clean but the rest of the ship seem dirty. No trash cans around the pool area to place trash and very little staff to clean up.

Massage was mediocre at best and a 18% gratuity was added without asking about the service.
bhumbert’s Full Rating Summary
Enrichment Activities
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Cabin Review

Mini-Suite with Balcony
Cabin MX 11532
Instead of walk in showers they had bathtubs that you had to step up and over to take a shower. Very dangerous.

Not a lot of space for clothing. Configuration of the closet was strange. Lighting very poor in room.
Deck 11 Inside Cabins, Balcony Cabins, Suite Cabins

Port & Shore Excursion Reviews