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As a long time cruiser having sailed on Holland America, Celebrity, P&O Australia, Royal Caribbean, Cunard, Silversea, Seabourn and lately Ponant, I have to say Ponant is way down the list in overall satisfaction, giving that is supposed to be up there with the best. I have never written a cruise review before, but after reading other cruisecritic reviews of the Le Soleal, decided to add my thoughts. The ships decor was very nicely done, and was light and bright, a few Christmas decorations were in place, but not enough Festive ambience was created for this special time in my opinion. I was on the leg from Noumea to Akaroa in December 2015, and it was the worst "premium" cruise EVER. This was supposed to be a wonderful Xmas experience for us, but from day one it was clear that the ship and its staff did not in any way live up to its promises. Embarkation was after 5 pm, after waiting for 3hrs in a deserted area in the port and believe me, downtown Noumea on a Sunday is pretty dismal. Food was very average, on the two most important nights, Captain's Gala Dinner and Christmas Eve there was a set menu. No other choices from a standard menu as is usual on other ships, so if you didn't like what was offered, bad luck. The lunch buffet often ran out of the main offering so we went without on a few occassions. Alcohol was included, but only two wines, a red or white and very average quality, upon asking for a decent drop we were told there was a surcharge. 'Fresh' orange juice was advertised but not produced, just a concentrated cheap tasting alternative. No entertainment to rave about, in fact there was nothing to do during the day. Officers sat at their own table and virtually ignored passengers each evening. The waiters were unable, in the main, to answer questions about the menus etc, it seemed they, and the bar staff did what they needed and no more. Other Australian and NZ passengers commented on their disappointment on this ship, and one couple who were fervent Ponant cruisers having done 6 already, cancelled their next cruise then and there so bad was their experience. Lifeboat drill was a farce. We had to go down to listen to 45 minutes of both French and English translations and a spiel about all the facilities on board, then file out, trudge upstairs, go to our stateroom, get our lifejackets and return for the drill. What???? I could go on, but you get the idea. Never again.

Simply Disappointing

Le Soleal Cruise Review by Happyduo

39 people found this helpful
Trip Details
As a long time cruiser having sailed on Holland America, Celebrity, P&O Australia, Royal Caribbean, Cunard, Silversea, Seabourn and lately Ponant, I have to say Ponant is way down the list in overall satisfaction, giving that is supposed to be up there with the best.

I have never written a cruise review before, but after reading other cruisecritic reviews of the Le Soleal, decided to add my thoughts.

The ships decor was very nicely done, and was light and bright, a few Christmas decorations were in place, but not enough Festive ambience was created for this special time in my opinion.

I was on the leg from Noumea to Akaroa in December 2015, and it was the worst "premium" cruise EVER.

This was supposed to be a wonderful Xmas experience for us, but from day one it was clear that the ship and its staff did not in any way live up to its promises.

Embarkation was after 5 pm, after waiting for 3hrs in a deserted area in the port and believe me, downtown Noumea on a Sunday is pretty dismal.

Food was very average, on the two most important nights, Captain's Gala Dinner and Christmas Eve there was a set menu. No other choices from a standard menu as is usual on other ships, so if you didn't like what was offered, bad luck. The lunch buffet often ran out of the main offering so we went without on a few occassions.

Alcohol was included, but only two wines, a red or white and very average quality, upon asking for a decent drop we were told there was a surcharge. 'Fresh' orange juice was advertised but not produced, just a concentrated cheap tasting alternative.

No entertainment to rave about, in fact there was nothing to do during the day.

Officers sat at their own table and virtually ignored passengers each evening. The waiters were unable, in the main, to answer questions about the menus etc, it seemed they, and the bar staff did what they needed and no more.

Other Australian and NZ passengers commented on their disappointment on this ship, and one couple who were fervent Ponant cruisers having done 6 already, cancelled their next cruise then and there so bad was their experience.

Lifeboat drill was a farce. We had to go down to listen to 45 minutes of both French and English translations and a spiel about all the facilities on board, then file out, trudge upstairs, go to our stateroom, get our lifejackets and return for the drill. What????

I could go on, but you get the idea. Never again.
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