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We chose this ship based on itinerary and the fact there was only 1 sea day. Although the ship does show it's age in the cabin furnishings and bath, it was clean and comfortable. The staff was polite throughout the ship. The passenger demographics were about a 50/50 split of Australians and Chinese. Although we embarked early around 12 noon, other passengers that arrived later in the afternoon waited in line 3-4 hours to get on the ship. The main complaint we have is with the food. In the 15 cruises we have taken with various cruise lines, this was the worst food we have had. In both the main dining room and buffet the food was tasteless, overcooked or undercooked, cakes dry, some menu items in the dining room were unavailable several nights. The breakfast items on the buffet were identical throughout the cruise with no variation whatsoever, not that it was good anyway. Dirty dishes sat on tables for an extended period during busy buffet times, preventing you from finding a place to sit. When we notified the head waiter in the dining room about the food quality, she brought us a couple of dishes from the specialist restaurants that were much better. So on this ship to get a decent meal, you would have to pay extra. It was also very tacky that in the main dining room they had a pay menu if you wanted lobster ($29.99) or steak. These items are usually served on formal nights in our prior experience with other cruise lines at no additional cost. The waiters were aggressively trying to sell the specialty restaurants throughout the cruise. The food at the promenade cafe was also the same every day. RCCL also seems to be not as customer convenience oriented as other lines, for example: All the passengers had to stop whatever they were doing on the last day of the cruise to line up to pick up their passports, instead of the cabin stewards delivering them. Instead of pool towels in the cabin, you had to have your cabin card scanned at the pool towel desk to get a towel and then scanned again when you return it. (are they afraid I'm going to steal their ratty pool towel?) They charged $2.50 for a cup of popcorn (really?!!!) As well as charging for the ice cream parlor and burgers (free on other cruise lines) Passengers had to get their own drinks (coffee, juice) in the buffet instead of waiters bringing them to the table. We did take a couple of excursions booked through the cruise only because there were no better on your own options available. We did have to complain about one of the tours we took in Phuket where the bus stunk of cigarette smoke. We got an apology but no reimbursement. The last time we cruised with RCCL was 11 years ago in Alaska and were very pleased. We don't know if this experience was specific to this ship, or if RCCL is going in a different direction, but we were very disappointed in the obvious downgrade. They seem to be sinking to the Carnival or NCL level.

Worst Cruise Food Ever!

Mariner of the Seas Cruise Review by doffina12

13 people found this helpful
Trip Details
  • Sail Date: January 2016
  • Destination: Asia
We chose this ship based on itinerary and the fact there was only 1 sea day. Although the ship does show it's age in the cabin furnishings and bath, it was clean and comfortable. The staff was polite throughout the ship. The passenger demographics were about a 50/50 split of Australians and Chinese.

Although we embarked early around 12 noon, other passengers that arrived later in the afternoon waited in line 3-4 hours to get on the ship.

The main complaint we have is with the food. In the 15 cruises we have taken with various cruise lines, this was the worst food we have had. In both the main dining room and buffet the food was tasteless, overcooked or undercooked, cakes dry, some menu items in the dining room were unavailable several nights. The breakfast items on the buffet were identical throughout the cruise with no variation whatsoever, not that it was good anyway.

Dirty dishes sat on tables for an extended period during busy buffet times, preventing you from finding a place to sit. When we notified the head waiter in the dining room about the food quality, she brought us a couple of dishes from the specialist restaurants that were much better. So on this ship to get a decent meal, you would have to pay extra. It was also very tacky that in the main dining room they had a pay menu if you wanted lobster ($29.99) or steak. These items are usually served on formal nights in our prior experience with other cruise lines at no additional cost. The waiters were aggressively trying to sell the specialty restaurants throughout the cruise. The food at the promenade cafe was also the same every day.

RCCL also seems to be not as customer convenience oriented as other lines, for example:

All the passengers had to stop whatever they were doing on the last day of the cruise to line up to pick up their passports, instead of the cabin stewards delivering them.

Instead of pool towels in the cabin, you had to have your cabin card scanned at the pool towel desk to get a towel and then scanned again when you return it. (are they afraid I'm going to steal their ratty pool towel?)

They charged $2.50 for a cup of popcorn (really?!!!) As well as charging for the ice cream parlor and burgers (free on other cruise lines)

Passengers had to get their own drinks (coffee, juice) in the buffet instead of waiters bringing them to the table.

We did take a couple of excursions booked through the cruise only because there were no better on your own options available. We did have to complain about one of the tours we took in Phuket where the bus stunk of cigarette smoke. We got an apology but no reimbursement.

The last time we cruised with RCCL was 11 years ago in Alaska and were very pleased. We don't know if this experience was specific to this ship, or if RCCL is going in a different direction, but we were very disappointed in the obvious downgrade. They seem to be sinking to the Carnival or NCL level.
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Cabin Review

Cabin 7447
Although the ship does show it's age in the cabin furnishings and bath, it was clean and comfortable. The cabins really do need a remodel. Our steward did an adequate job. We chose an interior cabin which was very quiet. We would not recommend booking a cabin that faces the interior promenade, which had loud music and lights flashing around.
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Port & Shore Excursion Reviews