Le Soleal Cruise Review by terrey hills
- Sail Date: December 2015
- Destination: Australia & New Zealand
DISEMBARKATION....what a joke. They promised to take us to Christchurch and dropped us off at a place called Akaora some 2 hours from Christchurch so we had to pay yet again to get to Christchurch. ITINERARY...Do NOT BELIEVE ANYTHING THIS MOB PUT IN THEIR BROCHURES . We purchased this cruise to visit Norfolk Island, the high light of the cruise. The day before we sailed when I read the itinerary that had been delivered to us only hours earlier, we found a quite different itinerary which cut out Norfolk Island. No explanation and when I asked for compensation from Ponant upon return to Sydney, I received a most arrogant defensive letter ." you should have checked our website to check out what changes we make..". Just awful attitude...rude..defensive...insulting...just like the attitude on board. It comes from the top administration of course, so if you are looking for a far inferior cruise to those I have mentioned above, and you want to eat poor quality food the same every day and have to hassle to get what you have paid for, go for Ponant. If on the other hand you want good service, food, accommodation etc. then there are plenty of other cruise lines that charge the same or less who will respect you as a guest.
Embarkation at Noumea. No preparation...had to wait on street with luggage with no water or refreshments until 5 p.m. boarding. Unusually late for luxury ship, but they were still not ready. Very disorganised. SUITE. We purchased a suite and were given two adjoining cabins with door propped open. We had no use for a second cabin, so we paid double for no suite . FOOD. Just awful. Repetitive. Bland. Overcooked. Poor quality. Tasteless and unattractive I mostly ate watermelon and lettuce. CHRISTMAS DAY. What a joke..a few
red and white balloons with the kitchen staff embarrassingly trying to sing something relevant at dinner and crew on Deck 3 lounge even worse prepared as they struggled through french and then english unfamiliar songs. ENTERTAINMENT. 4 female and 1 male professional dancers were the full extent, plus a pianist and two female singers. Dancers were excellent but not sufficient to hold attention of a luxury ship's guests for nearly 2 weeks.
Open bar worked well on decks 3 and 6. SHIP. New and attractive but too small for open seas..it bobbed around like a cork on the rough days. EXCURSIONS. Too expensive we did not purchase. ITINERARY. We purchased the cruise to visit Norfolk Island but discovered only a day before sailing that Ponant had totally changed the published itinerary...we were never notified and Ponant advised me on return to Sydney I should have been checking out their web site for any changes....unbelievable and arrogant. Compensation claim underway. DISEMBARKATION. Another misleading promise by Ponant. We purchased a cruise to Christchurch, New Zealand but were ferried across to a wharf at Akaroa 2 hours from Christchurch, where Ponant charged us nearly AUD $200 to finish the trip. Either that or get a local bus for about AUD $60 to Christchurch which some guests did.
I definitely would NEVER EVER use Ponant again and I did not meet one English speaking guest on board who disagreed. It is a french line, totally focused on french speaking guests.
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to be a settee I guess. It was too uncomfortable to use, so we sat on our bed and watched TV.
We mostly reserve suites on our various cruises and this was definitely not a suite. On embarkation the butler brought in an unchilled bottle of champagne which he opened and left open on the table...no ice and we never saw him again for the whole cruise.