Radiance of the Seas Cruise Review by Ednilasor
- Sail Date: November 2015
- Destination: Australia & New Zealand
The Cascade Restaurant served cold food despite the fact that we reported it on our first night and a meeting was arranged between us and our friends with the beverage and restaurant manager who then asked the Chef to meet with us. It was not until the third evening when the Maitre 'd was made aware of it that there was any difference, and, he accompanied every dish that was served to our table to ensure it was hot enough and if it was not, he returned it to the kitchen. Twice, the food came not cooked through! The restaurant closed at 1pm and so if you did not want an early lunch [ater a big breakfast eating again before 1.30 - 2pm is rather unreasonable] lunch had to be in the buffet, where again the food was not always hot.
Also when the ship was affected by an outbreak of the Norvo Virus, no one was permitted to touch the plates, cutlery or serving spoons which is totally understandable, but they did not staff it adequately so we had to queue at every possible food point which meant eating a cold meal. Additionally, the coffee served on board was undrinkable, it was vile. Although they acknowledged there was a problem with the coffee, they did not provide passengers with a token to enable them to get perhaps one decent coffee a day from the Starbucks on board.
The Norvo Virus - whilst I am sure they dealt with this as best as they could, there was often no soap in the dispensers in the public toilets and the bannisters, tables and anything else that could be touched was always wet and sticky.
The entertainment was a huge disappointment. There was only two ship singers and dancers shows in the entire 16 days. The other evenings had a couple of other very good entertainers but there were too many so called comedians which I am sure only appealed to the New Zealand and Australian passengers. Also the timings of the shows were dreadful, instead of having two shows in an evening so that both dinner sittings could attend after they had eaten, they were at a time where if you had 8pm dining, you had to leave what you were doing early, still un-showered and in your day clothes/swim suits and take a rush shower and change before you rushed into dinner. This was particularly inconvenient on the days we were in port. The day time entertainment was equally un-appetising and appeared to use the passengers as self entertainment. The cinema was so small that if you did'nt get there an hour before the start of the film there was no seat and instead of transferring a film into a larger lounge or the theatre on bad weather days when at sea they still showed it in this small space and, believe it or not showed a film up on deck when there was no one there and it was raining or so cold you could not sit and watch it!
The life boat drill was carried out without passengers having a life jacket and some of us [a few were elderly or had walking problems] were made to stand in an area without seating for a very unreasonable length of time.
Every shuttle bus from the ship to a reasonable area in port had to be paid for - a new experience for us!
Worst of all, one day in port we tried to pay for goods and withdraw money from our travel money card [which is a card you load in £sterling and withdraw in the currency you require]. On line the card showed a healthy balance, but on trying a transaction it showed "insufficient funds". It transpired that immediately we stepped on board, our gratuities were stripped from this card [we made the mistake of linking our on board account with the travel card instead of a debit card] and were held somewhere on the cloud because it did not show this amount as being deducted when we looked on line. As we did not wish to pay gratuities in this way we asked for it to be refunded, which it was on paper but not put back onto the Travel Money Card and this left us being able to add funds to it because once the funds were cleared it is as if the card is cancelled. This took three days to sort out and was a nightmare!
Most passengers were complaining about any of the things outlined above but adding insult to injury, we received a call yesterday from Royal Caribbean in response to a letter we had sent. They stated that they had no knowledge of a Norvo Virus on board, that there was no log of our complaint regarding food being made whilst on board and they offered £125 towards another RC cruise. Meanwhile the friends who were with us received an email in response to the letter they had send offering them £235 each, again towards another RC cruise.
I do not think I could ever recommend anyone to a Royal Caribbean cruise let alone book another one. Good luck to anyone who is looking forward to theirs.
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