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We had a great cruise, spoiled by a few incidents and poor follow up. We embarked at Trieste, a great town where I would have liked to have spent more time. We visited Split, Kotor, Argostoli (very forgettable - stay on the boat), Corfu, and Venice. The ship was great and the fellow passengers very friendly, although few spoke English (not a fault of Costa and we expected this). We purchased some wine in Argostoli, which were embargoed when we returned to the ship. These were to be returned to us when we disembarked - however they were never seen again. Upon disembarking, one of our bags was damaged to a point where it was marginally useful. Also I had additional charges added to my account (two lots of internet use - btw the internet is extremely slow, difficult to access, and extremely expensive). I tried to address these matters on board. I thought that I had corrected the additional charges, but no; they were just directly debited from my card. We had crew acknowledgement of the "lost" wine and damaged bag, and because we had booked with Costa USA, we were asked to refer these matters to Costa USA Customer Care and we had some dialogue with that office, who at first appeared to be interested but eventually failed to return any communications. Having been in business myself for many years, I acknowledge that not everything goes according to plan. However how a complaint is dealt with is often the determinant as to how the company's performance is viewed. The lingering aftertaste of my Costa cruise is: 1. I suspect that Costa have an on-board staff theft issue. 2. Costa's follow up service, Customer Care, is very unresponsive. 3. With random charges applied to my credit card, and no opportunity for redress, why would I put myself in this position again.

Costa; Never Again

Costa Mediterranea Cruise Review by peterjordan

5 people found this helpful
Trip Details
We had a great cruise, spoiled by a few incidents and poor follow up.

We embarked at Trieste, a great town where I would have liked to have spent more time. We visited Split, Kotor, Argostoli (very forgettable - stay on the boat), Corfu, and Venice.

The ship was great and the fellow passengers very friendly, although few spoke English (not a fault of Costa and we expected this).

We purchased some wine in Argostoli, which were embargoed when we returned to the ship. These were to be returned to us when we disembarked - however they were never seen again.

Upon disembarking, one of our bags was damaged to a point where it was marginally useful.

Also I had additional charges added to my account (two lots of internet use - btw the internet is extremely slow, difficult to access, and extremely expensive). I tried to address these matters on board. I thought that I had corrected the additional charges, but no; they were just directly debited from my card. We had crew acknowledgement of the "lost" wine and damaged bag, and because we had booked with Costa USA, we were asked to refer these matters to Costa USA Customer Care and we had some dialogue with that office, who at first appeared to be interested but eventually failed to return any communications. Having been in business myself for many years, I acknowledge that not everything goes according to plan. However how a complaint is dealt with is often the determinant as to how the company's performance is viewed.

The lingering aftertaste of my Costa cruise is:

1. I suspect that Costa have an on-board staff theft issue.

2. Costa's follow up service, Customer Care, is very unresponsive.

3. With random charges applied to my credit card, and no opportunity for redress, why would I put myself in this position again.
peterjordan’s Full Rating Summary
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Cabin Review

Balcony Classic
Cabin BC
The cabin (Balcony) was a good size, not luxurious but adequate.
Orfeo Deck Inside Cabins, Balcony Cabins, Suite Cabins

Port & Shore Excursion Reviews