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The ship was beautiful. However, I was extremely disappointed with the customer service on the Escape. If you had to call guest services you would have to put the phone on speaker to let it ring for ten minutes before they would answer the phone. Other than going to the bar poolside there were no one walking around providing you service. To eat at Margaritaville would be a 1-2 1/2 hour wait. We were giving ever excuse from the pager device wasn't working properly to the kitchen couldn't accomondate the crowd. The bars were under staffed and under stocked. The employees were unfriendly and overwhelmed. They ran out of certain liquor with 2 days left or so we were told. The dueling piano bar was a great show. NCL should have better trained their employees or pulled more experienced staff to accomondate their guest. The ATM's wouldn't work half the time and there were only 2 on board. The Escape was a disappointment. Being a new ship it was beautiful and clean. We went on the Epic last year and it over the top in customer service. If they're going to build larger ships than you should be able to accomondate guest

"NCL Escaped" customer service

Norwegian Escape Cruise Review by islandgirl701

Trip Details
  • Sail Date: December 2010
  • Destination: Eastern Caribbean
  • Cabin Type: Mid-ship Balcony Stateroom
The ship was beautiful. However, I was extremely disappointed with the customer service on the Escape. If you had to call guest services you would have to put the phone on speaker to let it ring for ten minutes before they would answer the phone. Other than going to the bar poolside there were no one walking around providing you service. To eat at Margaritaville would be a 1-2 1/2 hour wait. We were giving ever excuse from the pager device wasn't working properly to the kitchen couldn't accomondate the crowd. The bars were under staffed and under stocked. The employees were unfriendly and overwhelmed. They ran out of certain liquor with 2 days left or so we were told. The dueling piano bar was a great show. NCL should have better trained their employees or pulled more experienced staff to accomondate their guest. The ATM's wouldn't work half the time and there were only 2 on board. The Escape was a disappointment. Being a new ship it was beautiful and clean. We went on the Epic last year and it over the top in customer service. If they're going to build larger ships than you should be able to accomondate guest
islandgirl701’s Full Rating Summary
Enrichment Activities
Embarkation
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Cabin Review

Mid-ship Balcony Stateroom
Cabin BA 14844
The bathroom seemed a little bigger. You have no drawers only shelves to put things on.
Deck 15 Inside Cabins, Balcony Cabins, Suite Cabins

Port & Shore Excursion Reviews

  • Jost Van Dyke
    It was beautiful and a lot of fun! The beach and water was very clean. A great place that wasn't overpriced. Took public transportation and saved $40 pp. The employees at Soggy Dollar were very friendly and seemed to appreciate the business.
    View All 90 Jost Van Dyke Reviews