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We've sailed Crystal quite a few times. The earlier cruises were great. However, since the new president took over, there have been cutbacks & disappointments all over . Quality of food has gone way down. Portion sizes have shrunk greatly . "all inclusive " is Totally bogus - just includes a few poor quality wines. Everything else, you have to pay for. Service is good in some areas & nonexistent in others. Entertainment not what it used to be. We have cruised about 40 times, on many cruise lines. This cruise was so overpriced for what we got, it was absurd. Embarkation was slow & unfriendly - not so in the past. Ship was not as clean as before. Looks like they are cutting costs everywhere Lots of wear in the cabin, which was tiny Dining room service not good. Stateroom service, however, was quite good. Did not use their shore excursions - way overpriced. Concierge was unfriendly & condescending. Crew - some quite good, others poor. Entertainment okay, but used to be much, much better. We will not sail with Crystal again.

Crystal has gone downhill

Crystal Symphony Cruise Review by sarasotaguy

12 people found this helpful
Trip Details
  • Sail Date: September 2015
  • Destination: Canada & New England
  • Cabin Type: Deluxe Stateroom with Verandah
We've sailed Crystal quite a few times. The earlier cruises were great. However, since the new president took over, there have been cutbacks & disappointments all over . Quality of food has gone way down. Portion sizes have shrunk greatly . "all inclusive " is Totally bogus - just includes a few poor quality wines. Everything else, you have to pay for.

Service is good in some areas & nonexistent in others. Entertainment not what it used to be.

We have cruised about 40 times, on many cruise lines. This cruise was so overpriced for what we got, it was absurd.

Embarkation was slow & unfriendly - not so in the past.

Ship was not as clean as before.

Looks like they are cutting costs everywhere

Lots of wear in the cabin, which was tiny

Dining room service not good. Stateroom service, however, was quite good.

Did not use their shore excursions - way overpriced.

Concierge was unfriendly & condescending.

Crew - some quite good, others poor.

Entertainment okay, but used to be much, much better.

We will not sail with Crystal again.
sarasotaguy’s Full Rating Summary
Enrichment Activities
Value For Money
Embarkation
Dining
Public Rooms
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Shore Excursions
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Cabin Review

Deluxe Stateroom with Verandah
Cabin A1
Cabin clean , but shows wear. Also, too small for the price.

NOT a " luxury ship" cabin.
Seabreeze Deck Balcony Cabins, Suite Cabins

Port & Shore Excursion Reviews