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2 couples on a 2 day cruise booked from Hamburg - Southampton , £500 for inside , £1700 for haven paid. Allowed to board at midday in itinary , arrived at midday and should have got there by 11, we booked an inside as we always do and our friends booked a haven suite so we have a good perspective of both sides of the coin. It took our haven friends 10 minutes , us 90 minutes , both parties carried their own luggage and if paying haven rates would have been miffed. Once on board and in our cabin ( aft a huge wait for the lift ) we settled and unpacked , inboard had insufficient storage for a 7 day cruise as we had only enough room for a 2 day and felt that although nice cabin it did not provide us with mouth storage and before anyway states anything - we can do a 2 week Florida trip in hand luggage :) Our haven friends had a gorgeous cabin with plenty of space and a huge amount of storage with all the right top class amenities as you would expect. 2 sets of lifts was hard work especially on embark and disembarkation - will be trouble on a full ship ! Anyway - straight out to explore and have a drink, went to find onboard itinary to be told no more English available ? Seriously ?!!! Our German is not the best so went back to our room to get the English onto hav found a German one - our room attendant said he had no more so put in the German one instead . met our haven friends and found the majority of service in the bars to be very disappointing, 25 minute wait for a cocktail on first bar, staff levels generally under a lot of pressure and not many smiles given. Things did not improve , pool bar 10 minute wait to be served , brew house, table service forgot half the drinks had to go back myself to fetch them. Theatre bar, two drinks forgotten and then never came back as then too late to fetch them as show started. Food in buffet was very very poor and we are not snobs, cold, ran out, no smiles. Our friends in the haven were extremely well looked after - in fairness, lobster , fillet, scallops champagne etc brilliant and they could not fault the service or quality on any level. We took off our daily tips and complained about lack of customer care, we ordered a starter and main and then they both arrive together, we asked why and they said the kitchen is busy so we had a choice of hot starter or hot main, I ate the main and sent back the starter to be reheated ( not cooked fresh ) the waiter came back with a new starter ? Why they could not do that in the first place is strange. Manhattan restaurant was very nice, food more than acceptable and our waitress very funny and smiley. Taste and savor were again very good service and lovely staff. The shows consisted of 2 , midnight in Harlem and the million dollar quartet , the first average , the second we really enjoyed and was the highlight of the cruise. Pool area, I don't think 4000 people will enjoy this area, sardines in a tin spring to mind. Having visited the haven area which I have to say is spectacular ! Plenty of space and lots of staff to take care of you. We have Cruised many times before and always stay in and are happy with inboard cabins as we spend very little time in them but I think we will not return to this ship as it felt that unless you are paying top whack then you will receive standard service, mediocre food and spaces inch you will definitely have to fight for when busy. I can appreciate you get what you pay for but this is the fist time we have felt this way on a cruise ship and maybe because it is new and things need ironing out but at best our vote is average if payment anything less than 1st class price and if you are paying this you will definitely not be left disappointed.

Inside & haven - we know which one the ship is aiming for !

Norwegian Escape Cruise Review by tutter2

1 person found this helpful
Trip Details
  • Sail Date: October 2015
  • Destination: Nowhere
  • Cabin Type: Inside Stateroom
2 couples on a 2 day cruise booked from Hamburg - Southampton , £500 for inside , £1700 for haven paid.

Allowed to board at midday in itinary , arrived at midday and should have got there by 11, we booked an inside as we always do and our friends booked a haven suite so we have a good perspective of both sides of the coin. It took our haven friends 10 minutes , us 90 minutes , both parties carried their own luggage and if paying haven rates would have been miffed.

Once on board and in our cabin ( aft a huge wait for the lift ) we settled and unpacked , inboard had insufficient storage for a 7 day cruise as we had only enough room for a 2 day and felt that although nice cabin it did not provide us with mouth storage and before anyway states anything - we can do a 2 week Florida trip in hand luggage :)

Our haven friends had a gorgeous cabin with plenty of space and a huge amount of storage with all the right top class amenities as you would expect.

2 sets of lifts was hard work especially on embark and disembarkation - will be trouble on a full ship !

Anyway - straight out to explore and have a drink, went to find onboard itinary to be told no more English available ? Seriously ?!!! Our German is not the best so went back to our room to get the English onto hav found a German one - our room attendant said he had no more so put in the German one instead .

met our haven friends and found the majority of service in the bars to be very disappointing, 25 minute wait for a cocktail on first bar, staff levels generally under a lot of pressure and not many smiles given. Things did not improve , pool bar 10 minute wait to be served , brew house, table service forgot half the drinks had to go back myself to fetch them. Theatre bar, two drinks forgotten and then never came back as then too late to fetch them as show started.

Food in buffet was very very poor and we are not snobs, cold, ran out, no smiles. Our friends in the haven were extremely well looked after - in fairness, lobster , fillet, scallops champagne etc brilliant and they could not fault the service or quality on any level.

We took off our daily tips and complained about lack of customer care, we ordered a starter and main and then they both arrive together, we asked why and they said the kitchen is busy so we had a choice of hot starter or hot main, I ate the main and sent back the starter to be reheated ( not cooked fresh ) the waiter came back with a new starter ? Why they could not do that in the first place is strange.

Manhattan restaurant was very nice, food more than acceptable and our waitress very funny and smiley. Taste and savor were again very good service and lovely staff.

The shows consisted of 2 , midnight in Harlem and the million dollar quartet , the first average , the second we really enjoyed and was the highlight of the cruise.

Pool area, I don't think 4000 people will enjoy this area, sardines in a tin spring to mind. Having visited the haven area which I have to say is spectacular ! Plenty of space and lots of staff to take care of you.

We have Cruised many times before and always stay in and are happy with inboard cabins as we spend very little time in them but I think we will not return to this ship as it felt that unless you are paying top whack then you will receive standard service, mediocre food and spaces inch you will definitely have to fight for when busy.

I can appreciate you get what you pay for but this is the fist time we have felt this way on a cruise ship and maybe because it is new and things need ironing out but at best our vote is average if payment anything less than 1st class price and if you are paying this you will definitely not be left disappointed.
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