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We have cruised with P&O, Princess, Cunard and Royal Caribbean so thought we'd try NCL so took a one night taster on the Escape. Well that's exactly what we'd have liked to have done ESCAPE! Standards are shockingly low. Service is non existent and staff are not interested in hearing your complaints! The only positive was the rooms are beautiful and the thermal spa amazing. Everything else was well below average. You have to Book dinner and shows on touch screens and although we booked dinner for 9:15pm when we arrived at the Manhattan there must have been over a hundred people queuing to get in. When I explained to the waitress that we had booked our table she was rude and told us to just get in the que!!!! Whilst stood in the que she was taking people who HADNT booked tables through to eat!! I approached her again to be told it would be another hour and half before we could eat!!!! When we finally sat down it took 3 hours to serve a 3 course meal and the food was average at best. I didn't eat my main as it was truly disgusting and come midnight still had no dinner!!! The wine waiter was so rude we refused to buy any in the end. Went to reception to remove the tips and complain to be told NOT to write the reason we were refusing to pay tips on the form!!!! The receptionist wasn't interested in the fact we'd had such a shocking dining/ service experience and told us to just ring head office. He didn't even apologise!!! Furious and hungry we went to bed. Upon trying to disembark there was absolute chaos (same goes for embarkation) and there was a woman with a young son in a wheelchair trying to get through the chaos of bodies to get her son off the ship. When she approached a staff member I heard her being told "we don't offer special service to disabled passengers"!!!!!! We were disgusted!! On the point of disabled passengers there are only 2 sets of lifts, both of which you had to wait at least half an hour to get in and disabled passengers seemed to wait forever. There was of course a private lift for "Haven" passengers but they wouldn't even let the disabled passengers use that!!! And to top it off the cheeky Devils still took the tips off our cards so filling out forms was pointless. If you want rubbish food, rubbish service and you love to que then this is the ship for you. If however you have more discerning tastes then avoid this bargain bucket cruise line! What worried me most was the utter lack of organisation in EVERY area of the cruise. I would not want to be on that ship with those staff in an emergency situation!!! I know this is a long rant but this is our FIRST AND LAST ever cruise with NCL!!!

Rotten staff, rotten food, rotten service!!

Norwegian Escape Cruise Review by JsLaMwMw

2 people found this helpful
Trip Details
  • Sail Date: October 2015
  • Destination: Nowhere
  • Cabin Type: Aft-facing Mini-Suite with Balcony
We have cruised with P&O, Princess, Cunard and Royal Caribbean so thought we'd try NCL so took a one night taster on the Escape. Well that's exactly what we'd have liked to have done ESCAPE! Standards are shockingly low. Service is non existent and staff are not interested in hearing your complaints! The only positive was the rooms are beautiful and the thermal spa amazing. Everything else was well below average.

You have to Book dinner and shows on touch screens and although we booked dinner for 9:15pm when we arrived at the Manhattan there must have been over a hundred people queuing to get in. When I explained to the waitress that we had booked our table she was rude and told us to just get in the que!!!! Whilst stood in the que she was taking people who HADNT booked tables through to eat!! I approached her again to be told it would be another hour and half before we could eat!!!! When we finally sat down it took 3 hours to serve a 3 course meal and the food was average at best. I didn't eat my main as it was truly disgusting and come midnight still had no dinner!!! The wine waiter was so rude we refused to buy any in the end.

Went to reception to remove the tips and complain to be told NOT to write the reason we were refusing to pay tips on the form!!!! The receptionist wasn't interested in the fact we'd had such a shocking dining/ service experience and told us to just ring head office. He didn't even apologise!!! Furious and hungry we went to bed.

Upon trying to disembark there was absolute chaos (same goes for embarkation) and there was a woman with a young son in a wheelchair trying to get through the chaos of bodies to get her son off the ship. When she approached a staff member I heard her being told "we don't offer special service to disabled passengers"!!!!!! We were disgusted!! On the point of disabled passengers there are only 2 sets of lifts, both of which you had to wait at least half an hour to get in and disabled passengers seemed to wait forever. There was of course a private lift for "Haven" passengers but they wouldn't even let the disabled passengers use that!!! And to top it off the cheeky Devils still took the tips off our cards so filling out forms was pointless.

If you want rubbish food, rubbish service and you love to que then this is the ship for you. If however you have more discerning tastes then avoid this bargain bucket cruise line! What worried me most was the utter lack of organisation in EVERY area of the cruise. I would not want to be on that ship with those staff in an emergency situation!!! I know this is a long rant but this is our FIRST AND LAST ever cruise with NCL!!!
JsLaMwMw’s Full Rating Summary
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Cabin Review

Aft-facing Mini-Suite with Balcony
Cabin M1 11792
Beautiful brand new so expected it to be lovely.
Deck 10 Inside Cabins, Outside Cabins, Balcony Cabins, Suite Cabins