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We have cruised since 1995 each year. We were sold this cruise as a luxury cruise and it was anything but....poor service in the dining room as well as very poor trained staff. Wife insulted by server and water spilled in lap. Shop attendants bored and non attentive; products about twice as much as in shops here. Children running up and down the halls unsupervised at 01:00 hours and all ship Hotel Manager advised was "WE HAVE SPOKEN TO THE FAMILY" but the disruption still occurred almost nightly. NO assistance for disabled leaving the vessel at ports. Room so crowded that 2 people can not change clothes at the same time. Most mornings there was cherrio's and cookies on the floor of the hall. Truly the CRUISE FROM HELL and we will never consider Crystal again

Cruise to Hell

Crystal Symphony Cruise Review by iclcharlie

19 people found this helpful
Trip Details
  • Sail Date: September 2015
  • Destination: Canada & New England
  • Cabin Type: Deluxe Stateroom with Verandah
We have cruised since 1995 each year. We were sold this cruise as a luxury cruise and it was anything but....poor service in the dining room as well as very poor trained staff. Wife insulted by server and water spilled in lap. Shop attendants bored and non attentive; products about twice as much as in shops here. Children running up and down the halls unsupervised at 01:00 hours and all ship Hotel Manager advised was "WE HAVE SPOKEN TO THE FAMILY" but the disruption still occurred almost nightly. NO assistance for disabled leaving the vessel at ports. Room so crowded that 2 people can not change clothes at the same time. Most mornings there was cherrio's and cookies on the floor of the hall.

Truly the CRUISE FROM HELL and we will never consider Crystal again
iclcharlie’s Full Rating Summary
Enrichment Activities
Value For Money
Embarkation
Dining
Public Rooms
Cabin
Shore Excursions
Service
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Cabin Review

Deluxe Stateroom with Verandah
Cabin A1 9049
Very cramped no room to move with any comfort
Seabreeze Deck Balcony Cabins, Suite Cabins