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The ship is well maintained and the crew were very much better than average. That being said if unusual things came up then the service fell down, even after speaking with the manager of guest services. I had two major issues with the ship 1) the shower is way to small especially if someone is bigger than a small child/person. Nothing the crew can do to change that design flaw. I hope in their new ship someone corrects this, 2) The HVAC in our stateroom whistled and made a constant noise, like you would find in a motel room air conditioner (really annoying). That's when I found out there was no on/off switch. I called guest services and asked for assistance. The ultimate work around was for engineering to manually turn it off (some where they have the capability). The agreement was off at 9PM and back on at 7AM. This happened at best half the time. I made at least 4 calls to guest services to have it turned on or off. I also had the opportunity after filling out a on board survey to speak with the manager of guest services about the situation and he said he would take care of it. It didn't happen same problem some times off when it should have been on etc. I finally just gave up. Very disappointing, my expectations were not met. Some of the stops seemed like a waste of time for what was there. Fix the design flaw of the showers being to small, at least on the next ship Change the HVAC to not make the cheap motel sounds install on/off switches to each stateroom Perhaps more sea days avoiding marginal destinations. Something also needs to be done with the reservation system for Restaurant 2, when we called for a reservation we were informed that we would have to wait for 7 days? we called on day 2 Now I don't know what the system is or if people are just calling and making blanket reservations for every evening but something is not right here. I listed a lot of negatives but I also want to emphasize the positives. super maintained ship, knowledgeable staff, very good restaurants and food quality excellent. Overall a delightful cruise. It comes down to expectations and perceived value. This is a upper end cruise line and therefore more expensive where one naturally has a high expectation level. Even being back home and having a few days to think about it I'm not sure if the value threshold has been met. I gave a rating of a 3 because the cabin issues were really annoying. If it wasn't for that I for sure would have given them a 4 star or perhaps a 5 star.

Didn't meet expectations.

Seabourn Quest Cruise Review by BDVancouver

20 people found this helpful
Trip Details
The ship is well maintained and the crew were very much better than average. That being said if unusual things came up then the service fell down, even after speaking with the manager of guest services. I had two major issues with the ship 1) the shower is way to small especially if someone is bigger than a small child/person. Nothing the crew can do to change that design flaw. I hope in their new ship someone corrects this, 2) The HVAC in our stateroom whistled and made a constant noise, like you would find in a motel room air conditioner (really annoying). That's when I found out there was no on/off switch. I called guest services and asked for assistance. The ultimate work around was for engineering to manually turn it off (some where they have the capability). The agreement was off at 9PM and back on at 7AM. This happened at best half the time. I made at least 4 calls to guest services to have it turned on or off. I also had the opportunity after filling out a on board survey to speak with the manager of guest services about the situation and he said he would take care of it. It didn't happen same problem some times off when it should have been on etc. I finally just gave up. Very disappointing, my expectations were not met. Some of the stops seemed like a waste of time for what was there.

Fix the design flaw of the showers being to small, at least on the next ship

Change the HVAC to not make the cheap motel sounds install on/off switches to each stateroom

Perhaps more sea days avoiding marginal destinations.

Something also needs to be done with the reservation system for Restaurant 2, when we called for a reservation we were informed that we would have to wait for 7 days? we called on day 2 Now I don't know what the system is or if people are just calling and making blanket reservations for every evening but something is not right here.

I listed a lot of negatives but I also want to emphasize the positives. super maintained ship, knowledgeable staff, very good restaurants and food quality excellent. Overall a delightful cruise. It comes down to expectations and perceived value. This is a upper end cruise line and therefore more expensive where one naturally has a high expectation level. Even being back home and having a few days to think about it I'm not sure if the value threshold has been met. I gave a rating of a 3 because the cabin issues were really annoying. If it wasn't for that I for sure would have given them a 4 star or perhaps a 5 star.
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Port & Shore Excursion Reviews

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