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This was our 8th cruise overall, 7th with Celebrity, all but one on Millennium class. It had been 4 years since our last cruise. We are a couple who is over 55 and under 60. We work hard and a cruise is a luxury expense for us. As you can tell we have very little experience with a different line so a comparison is not possible. We have high expectations when paying for services but that being said we are easy to please and understand when small mistakes happen. We felt the price for this particular cruise was high but it worked into our schedules for work and we liked the idea of getting away for 9 nights. Embarkation at Pier 27 was smooth with no line. We are Elite members so had a special check-in. We looked at the regular check in line and each station was no more than 2-3 deep. We have never seen short lines like this. Because this ship stayed overnight in SF we walked by this area a few times and never saw a long line at any station. Our cruise was part of a 1-2-3 Go promotion that included pre-paid gratuities, classic beverage package, and a $300 onboard credit. Had it not been included on the promotion the beverage package would have been a whopping $55 per person per day! On past cruises our bar bill for the entire cruise for 2 has never exceeded $75. We used the package on this cruise for an after dinner cocktail each evening, bottled water, one glass of wine with dinner one night , and coffee beverages in the Coffee cafe. As we think back on this if we had to purchase these items separately we would most like have only purchased the bottled water, cocktails once or twice and coffee beverages once or twice. This makes the beverage package of no value to us in the future. The pre-paid gratuities are a plus and we used the on board credit for excursions that we would typically have purchased any way. We did enjoy the Coffee cafe. Beverages were excellent and area was clean and generally quiet. Staff was accommodating to our likes regarding drinks. We used this once to twice daily because it was included in our beverage package. There was a nature specialist on board. Not sure I have his name quite right but something like Mikos. His talks were informative, entertaining and easy for the standard person to understand. Do not mistake this as him not being highly knowledgeable. He was extremely intelligent but an excellent teacher and knew how to present complicated topics for general public without it being "dummied down" for those who had some knowledge of the topics. I would not want to miss any talks he would give if on board with him again. We attended the shows each night. The entertainment was enjoyable but not outstanding. On other cruises the Celebrity dancers and singers had a theme that seemed lacking this time. The guest entertainers included a comedian who was ok, a zxylo??? player who was good, a male vocalist who was very enjoyable and a female vocalist who sang 1940 hits that we had never heard before. Entertainment out and about on the ship was ok but not like in the past. Celebrity used to have small instrumental groups and acapella singers that we liked. Not this time. We found it difficult to sit and listen to the singers and usually moved on to a different area to relax. In general we found them a little loud and did not sing music to our liking. We love a balcony cabin and chose one on this cruise. We are questioning this choice and plan to try an inside room or ocean view on the next cruise. We spent most of our time out and about the ship and did not use the balcony for more than an hour or two the entire trip. Towels were thick and not worn, bath amenities included lotion, shower gel, shampoo, cotton balls and swabs, emery board, face soap, body soap, and shower cap. The room in general was up to date and not worn. Everything was in working order. Our cabin steward (Clyde) was awesome. Most of the time we did not see him but his work was evident in our room. When we did need something he seemed to magically appear. He always greeted us by name and with a huge smile! The size of the room was fine and exactly what we expected. The chairs on the balcony were different than we remembered and more comfortable. We have high expectations in the dining room due to past good experiences. Our waiter was efficient and accurate with our orders. He asked our entire table on more than one occasion if there was anything we wanted and if his service was what we expected. The food was good and we enjoyed what we ordered. There was one night when the menu featured Chef at sea that had no appeal to us when reading the items. Once the waiter explained the entrees we decided to follow what others ordered at the table and ordered the flank steak. This was an excellent choice. What I am trying to say here is make sure ask your waiter questions about the menu. We would have passed up a wonderful meal and had something from the menu that is featured everyday. Deserts were good, generally not over sweet and just the right size portions. When talking about portion size, I have read many comments about portions on Celebrity being small. We find the portion size to be consistent with european portions and to be just right. If you want more it is easy to order a double portion. We dined once in Qsine and found it to be enjoyable to do once. It was a whimsical experience but now that we have experienced it, will not do again unless we are trying to spend onboard credit. We also tried Bistro on 5 twice. There is $10 per person surcharge. Our evening table mates had been raving about this for lunch so we were excited to try it. The first time was at the compliments of the Captain and the Captain's club hostess for my husband's birthday. We received a gift card in our room and found this to be a nice touch. We ordered the Beef Stroganoff. The meal was ok. The waiter was not very helpful or attentive. We ordered and it was served. When it came time for dessert we had to ask if there were toppings. We knew about the toppings from our table mates. We left a bit underwhelmed. We tried it a second time at the urging of our tablemates and to use up onboard credit. The second time we ordered a hamburger and a Mediterranean crepe. We waited over an hour for our food. To his credit, the waiter kept checking in with us assuring our order would be coming soon. We were polite and understanding and did not complain at all. Soon the manager came over and told us our order had been lost and he would be comping our meal and offered us wine or drinks as well. After an additional 15 minutes our order came and we enjoyed it but did not find it worth the $10 surcharge if we had been paying for it. In general the Bistro did not seem to be able to handle a full area even with many waiters around. Must have been a problem in the kitchen. We booked 2 excursions through Celebrity. The first was a Muir Woods tour. The tour guide was 1/2 late due to traffic that she did not expect. We are from Colorado and knew that Bart was doing maintenance before we left on our cruise. We find it a bit hard to understand that a tour guide from San Francisco would be so uninformed as to not be able to anticipate and plan for this and arrive on time. The tour was ok and accomplished our goal of seeing the redwoods. The second tour was a dolphin seeing tour at Catalina Island. Unfortunately we did not see any dolphins but truly enjoyed being on the water in a small boat with 6 other people that felt safe and fun. We attended a few of the "cheesy" activities offered by the activities team. We found them humorous to watch. We also attended the 3 classes offered by the watercolor artist. I was impressed with the quality of the beginning kit supplied to use for the classes. This was enjoyable on the sea days to attend. In general we found the ship in good condition for the age of the ship. Disembarkation went well until we got to the pier. We liked being able to be in the Trellis restaurant while waiting for our color to be called and enjoyed this Elite Captains Club perk. When at the dock to pick up our suitcases there seemed to be quite a bit of confusion. We were getting different directions from several different workers. Each one did not seem to know what the other was directing us to do. Confusing but not unmanageable for us, but what about those who are older or less experienced with disembarking? Overall we loved our cruise and will most likely sail with Celebrity again. The perks offered with our Elite Captains Club status are a part of future cruising decisions. I believe this is true of most who seem loyal to the brand. If perks are good you will continue to have us as customers. If they are not or are reduced, we will try other brands.

Overall Good Experience

Celebrity Infinity Cruise Review by Dehawes

Trip Details
  • Sail Date: September 2015
  • Destination: Pacific Coastal
  • Cabin Type: Concierge Class 2
This was our 8th cruise overall, 7th with Celebrity, all but one on Millennium class. It had been 4 years since our last cruise. We are a couple who is over 55 and under 60. We work hard and a cruise is a luxury expense for us. As you can tell we have very little experience with a different line so a comparison is not possible. We have high expectations when paying for services but that being said we are easy to please and understand when small mistakes happen.

We felt the price for this particular cruise was high but it worked into our schedules for work and we liked the idea of getting away for 9 nights. Embarkation at Pier 27 was smooth with no line. We are Elite members so had a special check-in. We looked at the regular check in line and each station was no more than 2-3 deep. We have never seen short lines like this. Because this ship stayed overnight in SF we walked by this area a few times and never saw a long line at any station.

Our cruise was part of a 1-2-3 Go promotion that included pre-paid gratuities, classic beverage package, and a $300 onboard credit. Had it not been included on the promotion the beverage package would have been a whopping $55 per person per day! On past cruises our bar bill for the entire cruise for 2 has never exceeded $75. We used the package on this cruise for an after dinner cocktail each evening, bottled water, one glass of wine with dinner one night , and coffee beverages in the Coffee cafe. As we think back on this if we had to purchase these items separately we would most like have only purchased the bottled water, cocktails once or twice and coffee beverages once or twice. This makes the beverage package of no value to us in the future. The pre-paid gratuities are a plus and we used the on board credit for excursions that we would typically have purchased any way.

We did enjoy the Coffee cafe. Beverages were excellent and area was clean and generally quiet. Staff was accommodating to our likes regarding drinks. We used this once to twice daily because it was included in our beverage package.

There was a nature specialist on board. Not sure I have his name quite right but something like Mikos. His talks were informative, entertaining and easy for the standard person to understand. Do not mistake this as him not being highly knowledgeable. He was extremely intelligent but an excellent teacher and knew how to present complicated topics for general public without it being "dummied down" for those who had some knowledge of the topics. I would not want to miss any talks he would give if on board with him again.

We attended the shows each night. The entertainment was enjoyable but not outstanding. On other cruises the Celebrity dancers and singers had a theme that seemed lacking this time. The guest entertainers included a comedian who was ok, a zxylo??? player who was good, a male vocalist who was very enjoyable and a female vocalist who sang 1940 hits that we had never heard before. Entertainment out and about on the ship was ok but not like in the past. Celebrity used to have small instrumental groups and acapella singers that we liked. Not this time. We found it difficult to sit and listen to the singers and usually moved on to a different area to relax. In general we found them a little loud and did not sing music to our liking.

We love a balcony cabin and chose one on this cruise. We are questioning this choice and plan to try an inside room or ocean view on the next cruise. We spent most of our time out and about the ship and did not use the balcony for more than an hour or two the entire trip. Towels were thick and not worn, bath amenities included lotion, shower gel, shampoo, cotton balls and swabs, emery board, face soap, body soap, and shower cap. The room in general was up to date and not worn. Everything was in working order. Our cabin steward (Clyde) was awesome. Most of the time we did not see him but his work was evident in our room. When we did need something he seemed to magically appear. He always greeted us by name and with a huge smile! The size of the room was fine and exactly what we expected. The chairs on the balcony were different than we remembered and more comfortable.

We have high expectations in the dining room due to past good experiences. Our waiter was efficient and accurate with our orders. He asked our entire table on more than one occasion if there was anything we wanted and if his service was what we expected. The food was good and we enjoyed what we ordered. There was one night when the menu featured Chef at sea that had no appeal to us when reading the items. Once the waiter explained the entrees we decided to follow what others ordered at the table and ordered the flank steak. This was an excellent choice. What I am trying to say here is make sure ask your waiter questions about the menu. We would have passed up a wonderful meal and had something from the menu that is featured everyday. Deserts were good, generally not over sweet and just the right size portions. When talking about portion size, I have read many comments about portions on Celebrity being small. We find the portion size to be consistent with european portions and to be just right. If you want more it is easy to order a double portion.

We dined once in Qsine and found it to be enjoyable to do once. It was a whimsical experience but now that we have experienced it, will not do again unless we are trying to spend onboard credit.

We also tried Bistro on 5 twice. There is $10 per person surcharge. Our evening table mates had been raving about this for lunch so we were excited to try it. The first time was at the compliments of the Captain and the Captain's club hostess for my husband's birthday. We received a gift card in our room and found this to be a nice touch. We ordered the Beef Stroganoff. The meal was ok. The waiter was not very helpful or attentive. We ordered and it was served. When it came time for dessert we had to ask if there were toppings. We knew about the toppings from our table mates. We left a bit underwhelmed. We tried it a second time at the urging of our tablemates and to use up onboard credit. The second time we ordered a hamburger and a Mediterranean crepe. We waited over an hour for our food. To his credit, the waiter kept checking in with us assuring our order would be coming soon. We were polite and understanding and did not complain at all. Soon the manager came over and told us our order had been lost and he would be comping our meal and offered us wine or drinks as well. After an additional 15 minutes our order came and we enjoyed it but did not find it worth the $10 surcharge if we had been paying for it. In general the Bistro did not seem to be able to handle a full area even with many waiters around. Must have been a problem in the kitchen.

We booked 2 excursions through Celebrity. The first was a Muir Woods tour. The tour guide was 1/2 late due to traffic that she did not expect. We are from Colorado and knew that Bart was doing maintenance before we left on our cruise. We find it a bit hard to understand that a tour guide from San Francisco would be so uninformed as to not be able to anticipate and plan for this and arrive on time. The tour was ok and accomplished our goal of seeing the redwoods. The second tour was a dolphin seeing tour at Catalina Island. Unfortunately we did not see any dolphins but truly enjoyed being on the water in a small boat with 6 other people that felt safe and fun.

We attended a few of the "cheesy" activities offered by the activities team. We found them humorous to watch. We also attended the 3 classes offered by the watercolor artist. I was impressed with the quality of the beginning kit supplied to use for the classes. This was enjoyable on the sea days to attend.

In general we found the ship in good condition for the age of the ship.

Disembarkation went well until we got to the pier. We liked being able to be in the Trellis restaurant while waiting for our color to be called and enjoyed this Elite Captains Club perk. When at the dock to pick up our suitcases there seemed to be quite a bit of confusion. We were getting different directions from several different workers. Each one did not seem to know what the other was directing us to do. Confusing but not unmanageable for us, but what about those who are older or less experienced with disembarking?

Overall we loved our cruise and will most likely sail with Celebrity again. The perks offered with our Elite Captains Club status are a part of future cruising decisions. I believe this is true of most who seem loyal to the brand. If perks are good you will continue to have us as customers. If they are not or are reduced, we will try other brands.
Dehawes’s Full Rating Summary
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