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The Brilliance of the Seas cruise to the Norwegian fjords and Iceland was far below what we have come to expect and appreciate from RCL. The ship looks "tired" and well worn, with very dirty areas seen as the glass elevators traveled up...the spaces between elevator and outside wall were, in places, filthy, making one wonder what the level of cleanliness throughout the ship was! The stop in Alesund was a total waste as there was virtually nothing to do except ride to the top of a mountain, look over, take photos and leave. There were no shops or attractions...very boring. The rest of the Norwegian stops, Iceland and the Faroe Islands were lovely. We asked for wake-up calls 5 times while on board, got 2, a 60% failure rate , which is unacceptable in any type of business. However, we did get unasked-for wake up calls twice, in the middle of the night. (12:10 and 12:15 AM on 2 different nights) We told the guest services desk after each problem, were told "everything has been fixed". We booked a ship sponsored excursion for our last half-day in Iceland. The description of the excursion did not match the actual experience at all. As with all ship excursions, it was not cheap and we really wanted the 1.5 mile hike around a volcano as described but we ended up touring the same basic areas that we had seen the day before on our all day trip (privately arranged). The guest services staff, while very friendly, did not seem to have a firm grasp on most aspects of the ship's services. While waiting I line for at least 10 minutes each time I needed to speak to them, I watched as 2, once 3, members of the staff consulted over the computer to "fix" a guest's issue or answer a question. At dinner, one of our table mates called this a "training ship" and perhaps that was the answer....had we known that, we probably would have booked elsewhere. The food served on the ship was never more than "average", and the Windjammer dining experience as awful as usual. Never a place to sit, a virtual "feeding frenzy" . For a North European cruise could RCL maybe make doors for the currently exterior eating areas to increase the seating area that is truly useful? The Windjammer staff could do SOMETHING to motivate diners who have long-finished eating and are reading/chatting/playing cards on tables other people are needing to Had this been our first Royal cruise, it would have been our last. We have been "loyal to Royal" for years, but it may be time to switch.

Not up to RCL standards

Brilliance of the Seas Cruise Review by cap622

Trip Details
The Brilliance of the Seas cruise to the Norwegian fjords and Iceland was far below what we have come to expect and appreciate from RCL.

The ship looks "tired" and well worn, with very dirty areas seen as the glass elevators traveled up...the spaces between elevator and outside wall were, in places, filthy, making one wonder what the level of cleanliness throughout the ship was!

The stop in Alesund was a total waste as there was virtually nothing to do except ride to the top of a mountain, look over, take photos and leave. There were no shops or attractions...very boring. The rest of the Norwegian stops, Iceland and the Faroe Islands were lovely.

We asked for wake-up calls 5 times while on board, got 2, a 60% failure rate , which is unacceptable in any type of business. However, we did get unasked-for wake up calls twice, in the middle of the night. (12:10 and 12:15 AM on 2 different nights) We told the guest services desk after each problem, were told "everything has been fixed".

We booked a ship sponsored excursion for our last half-day in Iceland. The description of the excursion did not match the actual experience at all. As with all ship excursions, it was not cheap and we really wanted the 1.5 mile hike around a volcano as described but we ended up touring the same basic areas that we had seen the day before on our all day trip (privately arranged).

The guest services staff, while very friendly, did not seem to have a firm grasp on most aspects of the ship's services. While waiting I line for at least 10 minutes each time I needed to speak to them, I watched as 2, once 3, members of the staff consulted over the computer to "fix" a guest's issue or answer a question. At dinner, one of our table mates called this a "training ship" and perhaps that was the answer....had we known that, we probably would have booked elsewhere.

The food served on the ship was never more than "average", and the Windjammer dining experience as awful as usual. Never a place to sit, a virtual "feeding frenzy" . For a North European cruise could RCL maybe make doors for the currently exterior eating areas to increase the seating area that is truly useful? The Windjammer staff could do SOMETHING to motivate diners who have long-finished eating and are reading/chatting/playing cards on tables other people are needing to

Had this been our first Royal cruise, it would have been our last. We have been "loyal to Royal" for years, but it may be time to switch.
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Cabin Review

Cabin 4580
Small as expected, average.
  Brilliance of the Seas Deck Plans

Port & Shore Excursion Reviews