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Only part i can give 5 stars to are the ship and the suites. Our suite was small but felt larger than it was. There was amazing storage and hanging places to put all our stuff. Bathroom was elegant with a separate toilet. Good fitness center with floor to ceiling windows to see the view. Service was reluctant at best. When ever I went to reception for a question or information, the first response was always, "Well, I don't know" rather than "How can I help you" The staff seems to find you an annoyance rather than a paying customer. The wine that was served on board (included) was of the quality of wine in a box. Several passengers beside me commented on the poor quality for a French ship. The wine they wanted you to pay for was always very expensive. The cheapest recommended wine was 79 Euros a bottle.The food was inconsistent. Some times it was excellent; other times it was mediocre. On the final night, the veal medallion was like a hockey puck. The night of the captain's dinner we did not get served our main course until 10:30 pm. Service in the Dining Rooms needs improvement.

Not a five star Cruise

L'Austral Cruise Review by JLZCA

16 people found this helpful
Trip Details
  • Sail Date: June 2015
  • Destination: Alaska
Only part i can give 5 stars to are the ship and the suites. Our suite was small but felt larger than it was. There was amazing storage and hanging places to put all our stuff. Bathroom was elegant with a separate toilet. Good fitness center with floor to ceiling windows to see the view.

Service was reluctant at best. When ever I went to reception for a question or information, the first response was always, "Well, I don't know" rather than "How can I help you" The staff seems to find you an annoyance rather than a paying customer.

The wine that was served on board (included) was of the quality of wine in a box. Several passengers beside me commented on the poor quality for a French ship. The wine they wanted you to pay for was always very expensive. The cheapest recommended wine was 79 Euros a bottle.The food was inconsistent. Some times it was excellent; other times it was mediocre. On the final night, the veal medallion was like a hockey puck. The night of the captain's dinner we did not get served our main course until 10:30 pm. Service in the Dining Rooms needs improvement.
JLZCA’s Full Rating Summary
Enrichment Activities
Value For Money
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