1. Home
  2. Cruise Reviews
  3. Crystal Symphony
We have enjoyed several Crystal cruises in recent years, so confidently booked the interestingly routed Tokyo to Vancouver crossing, with an itinerary that visited Russia's Far East, and along the entire Aleutian chain before visiting the more usual Alaskan ports. We anticipated cold weather, rough seas, but looked forward to the exciting prospect of amazing wildlife. Alas, it was not to be, as it was far too early in the season for whale migration, bird life or bear sightings. Wisely we had packed warm clothing , boots, hats etc, as we certainly needed them! So early in the season, we experienced many days of fog, and chill winds, and the ship had to miss Petropavlovsk because of sea ice. It was delightful to visit the charming, welcoming small Japanese ports of Amori and Otaru, totally unlike the frenzied excitement of Tokyo. We thought more unusual Alaskan ports of Dutch Harbor and Kodiak were fascinating, and enjoyed seeing non-touristy Alaska before sailing into busy Ketchikan Crystal have recently changed both their marketing policies, and certainly dropped their standards, it seemed to us, as there was a completely different atmosphere on board. We felt we were on a.downmaeket, mass market ship, with pushing in, loud shouting, "me first" behaviour, disregarding of courtesies towards fellow guests and staff. Even in the glories of Glacier Bay, all seats in the prime viewing area in the forward viewing Palm court had been " reserved" long before dawn, with a refusal to share with fellow guests. The shows were filmed on held up IPads, to the detriment of those behind, despite staff requests. The dress codes had been" relaxed " to the point that there were none, with the words Crystal Casual being interpreted as "come as you are", even on designated formal evenings. It is uncomfortable to those guests who appreciate the opportunity to wear formal evening clothes to realise that some fellow guests think jeans and track suits are acceptable. This may seem a snobby attitude, but we previously found that Crystal offered the opportunity to enjoy a taste of fine, refined, cultured dining and entertainment, completely different to our home life. If this is the way Crystal is choosing to move forward, they will quickly lose their core customers who chose this line for its elegant sophisticated ambience, aimed at well travelled discerning clients. Their continued raising of prices, now several times a year, will soon lose its appeal, and business will slow rapidly. Expensive cruises need to give value for money, and make guests feel the extra expense is worth it. We will certainly reconsider cruising with Crystal again as other luxury lines seem to aim upwards, not, as Crystal appear to be doing, set their standards lower .

Crystal lost its shine.

Crystal Symphony Cruise Review by Spysmum

3 people found this helpful
Trip Details
  • Sail Date: April 2015
  • Destination: Transpacific
  • Cabin Type: Deluxe Stateroom with Large Picture Window
We have enjoyed several Crystal cruises in recent years, so confidently booked the interestingly routed Tokyo to Vancouver crossing, with an itinerary that visited Russia's Far East, and along the entire Aleutian chain before visiting the more usual Alaskan ports.

We anticipated cold weather, rough seas, but looked forward to the exciting prospect of amazing wildlife.

Alas, it was not to be, as it was far too early in the season for whale migration, bird life or bear sightings.

Wisely we had packed warm clothing , boots, hats etc, as we certainly needed them! So early in the season, we experienced many days of fog, and chill winds, and the ship had to miss Petropavlovsk because of sea ice. It was delightful to visit the charming, welcoming small Japanese ports of Amori and Otaru, totally unlike the frenzied excitement of Tokyo. We thought more unusual Alaskan ports of Dutch Harbor and Kodiak were fascinating, and enjoyed seeing non-touristy Alaska before sailing into busy Ketchikan

Crystal have recently changed both their marketing policies, and certainly dropped their standards, it seemed to us, as there was a completely different atmosphere on board.

We felt we were on a.downmaeket, mass market ship, with pushing in, loud shouting, "me first" behaviour, disregarding of courtesies towards fellow guests and staff. Even in the glories of Glacier Bay, all seats in the prime viewing area in the forward viewing Palm court had been " reserved" long before dawn, with a refusal to share with fellow guests.

The shows were filmed on held up IPads, to the detriment of those behind, despite staff requests.

The dress codes had been" relaxed " to the point that there were none, with the words Crystal Casual being interpreted as "come as you are", even on designated formal evenings. It is uncomfortable to those guests who appreciate the opportunity to wear formal evening clothes to realise that some fellow guests think jeans and track suits are acceptable. This may seem a snobby attitude, but we previously found that Crystal offered the opportunity to enjoy a taste of fine, refined, cultured dining and entertainment, completely different to our home life.

If this is the way Crystal is choosing to move forward, they will quickly lose their core customers who chose this line for its elegant sophisticated ambience, aimed at well travelled discerning clients. Their continued raising of prices, now several times a year, will soon lose its appeal, and business will slow rapidly. Expensive cruises need to give value for money, and make guests feel the extra expense is worth it. We will certainly reconsider cruising with Crystal again as other luxury lines seem to aim upwards, not, as Crystal appear to be doing, set their standards lower .
Spysmum’s Full Rating Summary
Enrichment Activities
Value For Money
Embarkation
Dining
Public Rooms
Entertainment
Cabin
Fitness & Recreation
Service
Free Price Drop Alerts
Get Crystal Symphony price drops
250,000+ people have entered their email

Cabin Review

Deluxe Stateroom with Large Picture Window
Cabin D
Small, but nicely furnished and comfortable. Adequate storage, but wardrobe positioning next to bed very awkward . Indifferent cabin service, room service adequate .
Crystal Deck Outside Cabins