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Sailed last year on same cruise and were blown away by how wonderful it was so booked the same cruise for our daughter's college graduation present. From start to finish we thought we had stepped on the wrong cruise. Not sure what happened during the last year but the ship was poorly run, staff unhappy to be there and no one took responsibility for anything. Dining reservations were messed up and we were yelled at for not making them properly. Never mind that I called RCCL at least a half dozen times prior to cruising to ensure that our party would be seated together. The yelling and blaming us for the shortcomings started as soon as we boarded and have not ended more than 3 weeks later. Booked connecting staterooms, but could not get anyone to unlock the connecting door for two full days. When we requested it, guest services told us they "had more important things to attend to." When it was finally done we were told it would have been done earlier (it was after 8:30 at night) but our do not disturb sign was on in the morning. We left our room and removed the do not disturb sign prior to 9 am. I know this because we had ordered room service for breakfast to be delivered between 8:30 and 9 so that we could get off the ship in time for our excursion, but room service never showed. All staff in the dining rooms told us how anxious they were to get off the ship, that they hated being on the ship. Last year they all told us how much they loved it. Clearly management and management style have changed or else all the good employees have been culled for the newer ships. After the connecting door debacle our room steward was angry with us and left the trash can in the middle of the room, took dirty towels off the floor and placed them over our clothes that were hanging on hooks, he would not leave us extra towels and was down right rude. The new policy regarding towels at the pool is also ridiculous. I have a bad back and requested two extra towels to prop my legs up to relieve pressure but was told I could only take two at a time and could not get others until these were returned. Often the stations were closed or had huge lines. Upon speaking to customer service, after waiting in a huge line, we decided to remove the gratuities from our room and that of our children's room. We were assured that it would be done. Because of problems with the photographer we could not wait in line to take care of it on the day of departure (we were already an hour late because the photographer did not take care of things that were promised) but we did not receive the credit on our credit card until more than 3 weeks after the cruise and numerous phone calls. No one can accept responsibility and no one has authority to make things right. We were offered a small credit from the cruise and when the certificate came it was smaller than what was promised to us in writing and for only 2 of the 4 of us (there were 7 in our party) that requested the refund. The customer service land side said they can not do anything more than what the cruise can do and the cruise says they don't have authority to call customer service when we get off. What a racket.... no one cares. We will not be taking a RCCL cruise again.. by the way have been cruising with them for 32 years since our honeymoon but apparently they do not care about customer satisfaction or loyalty.

Regret taking this ship a Second time

Oasis of the Seas Cruise Review by Sharon F

6 people found this helpful
Trip Details
Sailed last year on same cruise and were blown away by how wonderful it was so booked the same cruise for our daughter's college graduation present. From start to finish we thought we had stepped on the wrong cruise. Not sure what happened during the last year but the ship was poorly run, staff unhappy to be there and no one took responsibility for anything.

Dining reservations were messed up and we were yelled at for not making them properly. Never mind that I called RCCL at least a half dozen times prior to cruising to ensure that our party would be seated together. The yelling and blaming us for the shortcomings started as soon as we boarded and have not ended more than 3 weeks later.

Booked connecting staterooms, but could not get anyone to unlock the connecting door for two full days. When we requested it, guest services told us they "had more important things to attend to." When it was finally done we were told it would have been done earlier (it was after 8:30 at night) but our do not disturb sign was on in the morning. We left our room and removed the do not disturb sign prior to 9 am. I know this because we had ordered room service for breakfast to be delivered between 8:30 and 9 so that we could get off the ship in time for our excursion, but room service never showed.

All staff in the dining rooms told us how anxious they were to get off the ship, that they hated being on the ship. Last year they all told us how much they loved it. Clearly management and management style have changed or else all the good employees have been culled for the newer ships. After the connecting door debacle our room steward was angry with us and left the trash can in the middle of the room, took dirty towels off the floor and placed them over our clothes that were hanging on hooks, he would not leave us extra towels and was down right rude. The new policy regarding towels at the pool is also ridiculous. I have a bad back and requested two extra towels to prop my legs up to relieve pressure but was told I could only take two at a time and could not get others until these were returned. Often the stations were closed or had huge lines. Upon speaking to customer service, after waiting in a huge line, we decided to remove the gratuities from our room and that of our children's room. We were assured that it would be done. Because of problems with the photographer we could not wait in line to take care of it on the day of departure (we were already an hour late because the photographer did not take care of things that were promised) but we did not receive the credit on our credit card until more than 3 weeks after the cruise and numerous phone calls. No one can accept responsibility and no one has authority to make things right. We were offered a small credit from the cruise and when the certificate came it was smaller than what was promised to us in writing and for only 2 of the 4 of us (there were 7 in our party) that requested the refund. The customer service land side said they can not do anything more than what the cruise can do and the cruise says they don't have authority to call customer service when we get off. What a racket.... no one cares.

We will not be taking a RCCL cruise again.. by the way have been cruising with them for 32 years since our honeymoon but apparently they do not care about customer satisfaction or loyalty.
Sharon F’s Full Rating Summary
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Cabin Review

Cabin
Cabin is nice size and well appointed but the service sucked.
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