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We planned this 7 day cruise to Norway about 8 months ago and were happy to be going on Norwegian after a great trip to Alaska with them. This cruise was in the middle of a 3 week Europe trip for us. The ship itself was fine, but it's one of their smallest and we missed having an enclosed lounge that we could watch the scenery go by. Given that many days of the trip were in the 40-50F sitting out on the sun deck wasn't a great option. We have no idea what Norwegian was thinking in visiting a Alesund, Norway on Sunday since everything in town was closed. We made do in the beautiful town, but there was nowhere to shop or eat except for one single souvenir shop. The other ports were nice and we had a good time in all of them. The scenery was spectacular and we can't express how good that was. The staff and passengers were another story. The food & beverage staff were first rate and did an amazing job. This is what I expect when on an NCL ship from past experiences. The hotel staff were abysmal and we found that to come from the very top of the management. Our friends had an issue with laundry being lost on the ship and after talking to the hotel director it was clear that he wasn't interested in doing anything to help them and even had his staff lying to try and cover up their mistakes. My wife is a travel agent and organized the trip and we couldn't believe that anyone with his useless management skills ever made it to that level. This didn't really give us any place to complain since he was top of the chain we could reach. There were other incidents with their staff that have basically made us change our plans of any future NCL cruises. So now we are looking for another cruise line that actually cares about their customers. One item (that they did seem to try to do something about) was enforcing that people smoke only in the designated areas. We couldn't go out any door without being in a cloud of smoke. After we complained they did seem to get people to patrol and direct those people to where they were supposed to be. Lastly, the passengers were the rudest and most inconsiderate people that we've ever been on a cruise with. Obviously with a European cruise you will get a more of those nationalities on board. They just didn't care about anyone, other passengers, staff, etc. In that respect I can understand why the staff was cold and unhelpful to the passengers because I certainly didn't want to be around them. Unfortunately this also seriously influenced the entertainment on board as well. Because most didn't speak English they didn't understand the shows. I understand that English may not be everyone's language, but we could see the performers lack of enthusiasm because people wouldn't clap and many would fall asleep in the theater. In the end, the question is would we do it again? Probably not. We would have been much happier taking local trains and staying at local hotels. The only issue is that there really is no better way to see the amazing scenery of the fjords than from a ship. So we are happy that we did it, but will probably stick to cruises out of American ports and continue to travel Europe independently.

Disappointment with Norwegian

Norwegian Star Cruise Review by Janks427

Trip Details
  • Sail Date: June 2015
  • Destination: Baltic Sea
  • Cabin Type: Inside
We planned this 7 day cruise to Norway about 8 months ago and were happy to be going on Norwegian after a great trip to Alaska with them. This cruise was in the middle of a 3 week Europe trip for us.

The ship itself was fine, but it's one of their smallest and we missed having an enclosed lounge that we could watch the scenery go by. Given that many days of the trip were in the 40-50F sitting out on the sun deck wasn't a great option.

We have no idea what Norwegian was thinking in visiting a Alesund, Norway on Sunday since everything in town was closed. We made do in the beautiful town, but there was nowhere to shop or eat except for one single souvenir shop.

The other ports were nice and we had a good time in all of them. The scenery was spectacular and we can't express how good that was.

The staff and passengers were another story. The food & beverage staff were first rate and did an amazing job. This is what I expect when on an NCL ship from past experiences. The hotel staff were abysmal and we found that to come from the very top of the management. Our friends had an issue with laundry being lost on the ship and after talking to the hotel director it was clear that he wasn't interested in doing anything to help them and even had his staff lying to try and cover up their mistakes. My wife is a travel agent and organized the trip and we couldn't believe that anyone with his useless management skills ever made it to that level. This didn't really give us any place to complain since he was top of the chain we could reach.

There were other incidents with their staff that have basically made us change our plans of any future NCL cruises. So now we are looking for another cruise line that actually cares about their customers. One item (that they did seem to try to do something about) was enforcing that people smoke only in the designated areas. We couldn't go out any door without being in a cloud of smoke. After we complained they did seem to get people to patrol and direct those people to where they were supposed to be.

Lastly, the passengers were the rudest and most inconsiderate people that we've ever been on a cruise with. Obviously with a European cruise you will get a more of those nationalities on board. They just didn't care about anyone, other passengers, staff, etc. In that respect I can understand why the staff was cold and unhelpful to the passengers because I certainly didn't want to be around them. Unfortunately this also seriously influenced the entertainment on board as well. Because most didn't speak English they didn't understand the shows. I understand that English may not be everyone's language, but we could see the performers lack of enthusiasm because people wouldn't clap and many would fall asleep in the theater.

In the end, the question is would we do it again? Probably not. We would have been much happier taking local trains and staying at local hotels. The only issue is that there really is no better way to see the amazing scenery of the fjords than from a ship. So we are happy that we did it, but will probably stick to cruises out of American ports and continue to travel Europe independently.
Janks427’s Full Rating Summary
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Cabin Review

Inside
Cabin IF 5533
The cabin was what we expected on NCL. Our steward did a great job and was always tended to well. I prefer an inside room, especially in the summer in a location like Norway. The sun never really sets so this way it was dark when I wanted to sleep.
Deck 5 Inside Cabins, Outside Cabins

Port & Shore Excursion Reviews

  • Alesund
    We arrived on Sunday and the town was literally closed. Aside from the 2-3 souvenir shops that were open and the one restaurant that was it. It's a beautiful city, but there was nothing to do there. We took the hop-on-off bus because it was pretty much the only thing to do.

    We can't understand why NCL didn't change their schedule or order of ports so that they would stop here when it was open. I can't imagine they didn't know the town was going to be closed because it was Sunday. That's just how most of Europe operates.
    View All 203 Alesund Cruise Port Reviews
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  • Bergen
    Unfortunately in Bergen the weather was quite poor. The town itself was nice, but it's a bit more of a larger city and wasn't as quaint as the other stops. We visited some nice museums and made the best of the day.

    Once again, the scenery getting to the port was spectacular and worth the trip itself.
    View All 638 Bergen Cruise Port Reviews
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  • Copenhagen
    We loved Copenhagen and spent 3 days there after the cruise before returning home. The only issue that our group commented on is that it seems like EVERYONE smokes there. It was near impossible to get away from smokers and the hacking cough I had for a week after getting home proves it.

    The city is quite pretty, old mixed with modern. It is a large metropolitan city and getting around is easy with buses, subways and trains. Lots of different things to do for any type of traveler.
    View All 1,094 Copenhagen Cruise Port Reviews
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  • Geiranger
    We were supposed to take an excursion but the forecast was for raining snow and about 45F. We canceled it and naturally it turned out to be a beautiful day for the sea kayaking we were going to do.

    Regardless we took a boat that took us around the amazingly beautiful fjord. The town itself was beautiful and is a popular spot for camping and hiking. So if you're interested in getting out and exploring it's a great place.
    View All 143 Geiranger Cruise Port Reviews
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