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My heart sank when we stepped on board. A tired ship with no wow factor atrium or even aged splendour, just worn out. The only plush place was the casino & I didn't wish to spend any time in there! Cabin was not overly clean and staff generally seemed very down and demoralised. No sail aways, which is a shame as you do start a holiday full of expectation and it was all low key. We had a concierge cabin which was supposed to include daily canapés, but once on board, we were told they would only be delivered if we ordered them for a specific time and were in our cabin. Ordered them one day but the quality was shockingly bad so didn't bother again. Food generally was pretty poor. I only looked forward to the evening meals with an open dining option, for meeting new guests and not the food. Service in the trellis was poor. Sommeliers just vanished and just about squeezed two glasses of wine out of the bottle for the whole evening. We went to 2 shows, which were both good and entertaining. Having said this, we did have a fantastic holiday but that was largely due to the utterly amazing Alaskan scenery and superb weather and the other guests that we met and befriended. If the weather had been bad, it would have been a very sorry affair all round. I cannot see us cruising with Celebrity again for the foreseeable.

What a let down

Celebrity Infinity Cruise Review by Joannatansley

1 person found this helpful
Trip Details
  • Sail Date: May 2015
  • Destination: Alaska
  • Cabin Type: Concierge Class 2
My heart sank when we stepped on board. A tired ship with no wow factor atrium or even aged splendour, just worn out. The only plush place was the casino & I didn't wish to spend any time in there!

Cabin was not overly clean and staff generally seemed very down and demoralised. No sail aways, which is a shame as you do start a holiday full of expectation and it was all low key. We had a concierge cabin which was supposed to include daily canapés, but once on board, we were told they would only be delivered if we ordered them for a specific time and were in our cabin. Ordered them one day but the quality was shockingly bad so didn't bother again.

Food generally was pretty poor. I only looked forward to the evening meals with an open dining option, for meeting new guests and not the food. Service in the trellis was poor. Sommeliers just vanished and just about squeezed two glasses of wine out of the bottle for the whole evening. We went to 2 shows, which were both good and entertaining.

Having said this, we did have a fantastic holiday but that was largely due to the utterly amazing Alaskan scenery and superb weather and the other guests that we met and befriended. If the weather had been bad, it would have been a very sorry affair all round. I cannot see us cruising with Celebrity again for the foreseeable.
Joannatansley’s Full Rating Summary
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Cabin Review

Concierge Class 2
Cabin C2 8076
Perfectly adequate, though dated cabin. Terrible shower.
Deck 8 Inside Cabins, Outside Cabins, Balcony Cabins, Suite Cabins