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My husband & I began cruising two to three times a year for about the last 5 years. This was our first Celebrity cruise and we were less than impressed. To begin, the new port terminal in San Francisco was very nice, and drop off much simpler than getting off on a busy street outside the aging terminal down the street. But the wait was the longest of any cruise yet. We were in line for what seemed like hours, on our feet, so tiring. At first blush, the ship is beautifully appointed and decorated in tasteful, modern themes, although some of the art work seemed peculiar (a crushed motorcycle sculpture, and tiny 3-D printer figurines in glass cases...no pieces had that ooo-ahhh factor we've seen on other ships). Our cabin was the best design yet ~ rounded bed, lots of mirrors to give a spacious feel, glass panel-illuminated nightlight in the bathroom - excellent idea. We had heard the food was "better" Celebrity, but we found it mediocre in the dining room and some menu items were actually quite poor (steak ordered from the "left" side of the menu was "diner quality"). The one and only night lobster was served, it was tough, dry & chewy. The mushroom risotto smelled horrible and came in the form of a brown paste. We got it, this was probably a subtle nudge to sign on for the alternative dining venues at a premium price. We are not usually buffet people, but ended up there for breakfasts (the dining room took way too long, and the menu never changed like it did on other cruises). I have to say, the buffet experience on Celebrity was the best of any other cruise we've taken. The pasta bar, pizza bar, and particularly the ice cream/sorbet/frozen yogurt bar (flavors changed daily!) were very good. Fresh waffles, omlets & eggs Benedict were made to order at breakfast at various stations. There was always a fresh ham, or roast being cut for lunch & dinner, sushi bar every night at 5:30p, and they would fry up minute steaks and chicken breasts on the grill as well. Even the burgers at the poolside grill were more like home made than the thin, McDonald variety on other cruises. The international staff was friendly and engaging. The entertainment we found lack-luster compared to other cruises. The theater was nicely designed, small couch seating (not too comfortable after awhile though). The stage floor was shabby and beat up, the production shows were ho-hum as far as content and music selection, and some of the costumes were garish and odd. the guest entertainers were as expected. We saw much more sophisticated entertainment on Princess actually. However, the small venue music was nice - two girls ("Ear Candy") and a singing piano player provided casual background vocals. On the downside, the piped in muzak in the buffet and other areas was almost always vocal jazz, erratic, moaning and whining. More ambient music would have been welcome. Selections on the cabin TV were extremely limited and often "no reception" would appear. Premium movies were available at a whopping $12+... really?! So much for kicking back in the cabin to relax and watch TV. It was mostly commercials selling future cruises or premium ship services & restaurants. All in all the cruise was very nice. The itinerary was one of our best yet to Alaska (been there 4 times). We were pleasantly surprised by stops new to us in Haines & Nanaimo. Milo, the naturalist was very good and spoke on a variety of interesting subjects, including one presentation on the constellations & space. The "Snapshot Rally", by Mikey/Live was an excellent, sharing experience. Cruise contributors submitted 5 of their best photos and got a (free) photo CD at the end of the cruise that was a compilation of 600+ wonderful pictures submitted by other cruisers. Now for the problems we had. Mid-way through our cruise they decided to spot-paint our balcony. No notice was given. We arrived with our cabin door ajar and someone outside painting. We were assured the paint would dry in about an hour. But there was moisture, and the paint remained tacky for days. We tracked it in on the carpet and it stayed on our shoes. Paint was also slopped onto our deck chairs. We were hindered from using our deck as we had to skirt around the edges to avoid the undried paint. We called guest services, but they couldn't move us. It was then that I noticed how gross our room phone was. I took pictures. For a cruise line so concerned with health, this was an area that was clearly neglected and a place ripe for cross-contamination. Also, there were humps in the hall every so often. Not the metal separators found when carpet meets these were humps that if you were caught off guard, or in rough seas, or very elderly or impaired might cause one a real problem. There was also a large divot (about the size of foot) covered over by carpeting at the end of our bed that we turned our ankle on a couple of times. When we mentioned these "flooring irregularities" to the room steward, he laughed and said "they were there when he got there". Upon returning, I contacted customer relations to tell them about the paint issue, the dirty phone, and the flooring irregularities. They were ho-hum about it and offered us a $125 discount on our next cruise (total). I doubt we will be back with Celebrity. It really didn't turn out to be all it was cracked up to be.

Celebrity not worth the hype

Celebrity Infinity Cruise Review by Purrerze

Trip Details
  • Sail Date: May 2015
  • Destination: Alaska
  • Cabin Type: Deluxe Ocean View with Balcony 2B
My husband & I began cruising two to three times a year for about the last 5 years. This was our first Celebrity cruise and we were less than impressed.

To begin, the new port terminal in San Francisco was very nice, and drop off much simpler than getting off on a busy street outside the aging terminal down the street. But the wait was the longest of any cruise yet. We were in line for what seemed like hours, on our feet, so tiring.

At first blush, the ship is beautifully appointed and decorated in tasteful, modern themes, although some of the art work seemed peculiar (a crushed motorcycle sculpture, and tiny 3-D printer figurines in glass cases...no pieces had that ooo-ahhh factor we've seen on other ships). Our cabin was the best design yet ~ rounded bed, lots of mirrors to give a spacious feel, glass panel-illuminated nightlight in the bathroom - excellent idea.

We had heard the food was "better" Celebrity, but we found it mediocre in the dining room and some menu items were actually quite poor (steak ordered from the "left" side of the menu was "diner quality"). The one and only night lobster was served, it was tough, dry & chewy. The mushroom risotto smelled horrible and came in the form of a brown paste. We got it, this was probably a subtle nudge to sign on for the alternative dining venues at a premium price. We are not usually buffet people, but ended up there for breakfasts (the dining room took way too long, and the menu never changed like it did on other cruises). I have to say, the buffet experience on Celebrity was the best of any other cruise we've taken. The pasta bar, pizza bar, and particularly the ice cream/sorbet/frozen yogurt bar (flavors changed daily!) were very good. Fresh waffles, omlets & eggs Benedict were made to order at breakfast at various stations. There was always a fresh ham, or roast being cut for lunch & dinner, sushi bar every night at 5:30p, and they would fry up minute steaks and chicken breasts on the grill as well. Even the burgers at the poolside grill were more like home made than the thin, McDonald variety on other cruises.

The international staff was friendly and engaging.

The entertainment we found lack-luster compared to other cruises. The theater was nicely designed, small couch seating (not too comfortable after awhile though). The stage floor was shabby and beat up, the production shows were ho-hum as far as content and music selection, and some of the costumes were garish and odd. the guest entertainers were as expected. We saw much more sophisticated entertainment on Princess actually.

However, the small venue music was nice - two girls ("Ear Candy") and a singing piano player provided casual background vocals. On the downside, the piped in muzak in the buffet and other areas was almost always vocal jazz, erratic, moaning and whining. More ambient music would have been welcome.

Selections on the cabin TV were extremely limited and often "no reception" would appear. Premium movies were available at a whopping $12+... really?! So much for kicking back in the cabin to relax and watch TV. It was mostly commercials selling future cruises or premium ship services & restaurants.

All in all the cruise was very nice. The itinerary was one of our best yet to Alaska (been there 4 times). We were pleasantly surprised by stops new to us in Haines & Nanaimo.

Milo, the naturalist was very good and spoke on a variety of interesting subjects, including one presentation on the constellations & space. The "Snapshot Rally", by Mikey/Live was an excellent, sharing experience. Cruise contributors submitted 5 of their best photos and got a (free) photo CD at the end of the cruise that was a compilation of 600+ wonderful pictures submitted by other cruisers.

Now for the problems we had. Mid-way through our cruise they decided to spot-paint our balcony. No notice was given. We arrived with our cabin door ajar and someone outside painting. We were assured the paint would dry in about an hour. But there was moisture, and the paint remained tacky for days. We tracked it in on the carpet and it stayed on our shoes. Paint was also slopped onto our deck chairs. We were hindered from using our deck as we had to skirt around the edges to avoid the undried paint. We called guest services, but they couldn't move us. It was then that I noticed how gross our room phone was. I took pictures. For a cruise line so concerned with health, this was an area that was clearly neglected and a place ripe for cross-contamination. Also, there were humps in the hall every so often. Not the metal separators found when carpet meets these were humps that if you were caught off guard, or in rough seas, or very elderly or impaired might cause one a real problem. There was also a large divot (about the size of foot) covered over by carpeting at the end of our bed that we turned our ankle on a couple of times. When we mentioned these "flooring irregularities" to the room steward, he laughed and said "they were there when he got there".

Upon returning, I contacted customer relations to tell them about the paint issue, the dirty phone, and the flooring irregularities. They were ho-hum about it and offered us a $125 discount on our next cruise (total).

I doubt we will be back with Celebrity. It really didn't turn out to be all it was cracked up to be.
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Cabin Review

Deluxe Ocean View with Balcony 2B
Cabin 2B 6020
Beautifully designed & appointed cabin. Comfortable bed. Quality soap/shampoo/lotion. Nicely designed night lite in the bathroom. Dirty phone though. Large, hazardous divot in the floor at the end of our bed covered over by carpeting. Rusty areas, & peeling paint on the balcony floor - looking shabby overall. Poor selections on the cabin TV, intermittently "no reception". Premium movies were $12+
Deck 9 Inside Cabins, Outside Cabins, Balcony Cabins, Suite Cabins

Port & Shore Excursion Reviews

  • Haines
    We loved Haines! It's like stepping back in time. This place hasn't been ruined by big business coming in and building up the port for tourist shopping. The friendly people there run a well-coordinated, free bus shuttle from the point of disembarkation. Our driver doubled as a special ed teacher and her narration while driving us around town was fascinating. She allowed cruisers to get off at various points of interest, promising to come back at regular intervals for pick up, which she & other drivers did. Two interesting places we visited here was the remnants of "Dawson City" left by film crews after making "White Fang" years ago. There's a special home town brewery established there that has the most amazing "spruce tip beer" (and I'm not usually a beer drinker). On the walk back (gorgeous wild flowers were everywhere!), we found a raptor rescue facility where they had two eagles that could be viewed from close up. Since we really weren't interested in museum's taxidermy display, they allowed us to just view the eagles for free. We made a donation after, however. College interns serve as eagle caregivers & docents. Loved the "real hometown Alaska" feeling of Haines
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  • Juneau
    We have friends who live in Juneau, so we usually spend our time visiting them. We did go out to the Mendenhall Glacier and walked to the waterfall. Spectacular! *Take one of the buses near the tram - only about $8 each way, much less than the ship excursion out. Again, the town is charming to walk around on your own and everything is right there when you dock.
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  • Ketchikan
    Ketchikan and Juneau are all about the shopping - as soon as one disembarks - it's Diamond's International and the Tanzanite place right in your face. It's built up like Disneyland for tourists. I do recommend taking the funicular up the hill above Creek Street and enjoy a good snack & drink at the restaurant up there that has a panoramic view of the harbor and city below.
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  • Sitka
    This time, the ship docked way out in the boonies, and we had to wait and wait for shuttle buses to take us into town. Not pleasant. Easier to tender in, but another ship was already in that space. Sitka is magical sailing in among the little islands in the mist. It's fun to just walk around there. Sample the local fare, take some scenic pictures. This was our second time to Sitka so we didn't take any excursions.
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  • White Pass Scenic Railway
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  • Victoria
    Again, we've been to Victoria on every cruise to Alaska. It's a wonderful "European" flavor city. Everyone goes to The Empress, but $50+ for tea and cucumber sandwiches X 2, is a bit much. You can get the experience by just walking around which they let you do quite liberally. The government buildings are almost across the street, impressive. You can book the Buchart Gardens transport & admission online before you sail or from the ship (if you've signed up for wi-fi), if you're unsure of weather conditions, and save some $$ off the ship excursion price, which is always bumped up significantly. The walk to/from the ship through the quaint neighborhoods is fun. I recommend stopping at the eclectic Fisherman's Wharf, a collection of brightly painted houseboats, some of which have been turned into shops and eateries. Just before boarding, stroll out on the long pier. We met some charming locals and chatted for almost an hour there. That's what traveling is all about.
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