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Took the explorer of the seas out of Southampton on our second cruise to the Norwegian Fjords . . . our third on Royal Caribbean and 60th overall. Our cabin, and expanded veranda on deck 7, was the highlight of the trip. The crew, the worst aspect. The food was a disappointment . . . something like eating three meals a day in an Applebees! Eight dinners and eight breakfasts served to our party of four resulted in not one meal being served in anything resembling the correct order (for example I got desert one night before my wife had her entrée), The food quality matched the service. But worst was the crew's attitude toward those of use with mobility challenges . . . no help was offered either on boarding or leaving the ship. In fact in most ports the crew watched me try to maneuver a walker on and off the ship. At debarkation the guest services desk pre-arranged for a wheelchair to help me exit for a 6:45AM departure to a ship - run bus to the airport. Only they would not provide a wheelchair until 7:30AM and the answer to my "what do I do" question was "either skip the tour or walk" with emphasis on the fact they would not refund the tour ticket price. I have been on several other cruise lines with my walker. Costa goes out of their way to assure safety and comfort . . .NCL is not far behind. RCI I am sure cares as well, but this ships crew never seems to have "gotten the memo". I even spoke with a guest services manager who told me "this is the way it is".

The gang that couldn't shoot straight

Explorer of the Seas Cruise Review by HAGA

Trip Details
  • Sail Date: May 2015
  • Destination: Europe
Took the explorer of the seas out of Southampton on our second cruise to the Norwegian Fjords . . . our third on Royal Caribbean and 60th overall. Our cabin, and expanded veranda on deck 7, was the highlight of the trip.

The crew, the worst aspect.

The food was a disappointment . . . something like eating three meals a day in an Applebees! Eight dinners and eight breakfasts served to our party of four resulted in not one meal being served in anything resembling the correct order (for example I got desert one night before my wife had her entrée), The food quality matched the service.

But worst was the crew's attitude toward those of use with mobility challenges . . . no help was offered either on boarding or leaving the ship. In fact in most ports the crew watched me try to maneuver a walker on and off the ship.

At debarkation the guest services desk pre-arranged for a wheelchair to help me exit for a 6:45AM departure to a ship - run bus to the airport. Only they would not provide a wheelchair until 7:30AM and the answer to my "what do I do" question was "either skip the tour or walk" with emphasis on the fact they would not refund the tour ticket price.

I have been on several other cruise lines with my walker. Costa goes out of their way to assure safety and comfort . . .NCL is not far behind. RCI I am sure cares as well, but this ships crew never seems to have "gotten the memo".

I even spoke with a guest services manager who told me "this is the way it is".
HAGA’s Full Rating Summary
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Cabin Review

Cabin 7336
Good size and layout. Very comfortable and well positioned for ship services
  Explorer of the Seas Deck Plans

Port & Shore Excursion Reviews