P&O first of all made a mess of our cabin choice, we booked a cabin on the back of the ship on deck C when I tried to open the cabin door it would not open so I called reception and was told that I had been upgraded which at first I thought was good until I saw the cabin which was on the lido deck midships it was so much smaller with a much smaller balcony and very high, we were told that because it was midships it was an upgrade and no cabins where available on deck C. after a very stressful encounter with the reception team we where asked to stay in the cabin and they would look into getting us moved, at which point I asked if we could get a flight back to Manchester (which I wished we had) as we could not accept this cabin for to weeks, eventually we where given a more suitable cabin on the back of the ship. The entertainments team on the ship where so unorganised and did not inform passengers of the change of program for the evening entertainment. The waiters in the restaurant we rude and did not appear to be interested maybe because the gratuities had been paid from onboard accounts. Also the food in the restaurants on many occasions was cold having been brought so far from the kitcen. The waiters on the open decks where not interested if you only wanted water and actually turned their backs on us. We paid nearly £600 to upgrade our flights but were told that if we wanted to sit together we would have to pay a further fee to do so.The outward flight was not to bad as we where sat directly behind one another but the inbound flight we were a few rows apart. I contacted P&O on my return and complained about all this however they as usual only offered excuses and no offer of any refund which I would have expected.

Poor service

Ventura Cruise Review by David P Warrington

Trip Details
  • Sail Date: February 2015
  • Destination: Caribbean
  • Cabin Type: Outside Twin with Balcony and Shower
P&O first of all made a mess of our cabin choice, we booked a cabin on the back of the ship on deck C when I tried to open the cabin door it would not open so I called reception and was told that I had been upgraded which at first I thought was good until I saw the cabin which was on the lido deck midships it was so much smaller with a much smaller balcony and very high, we were told that because it was midships it was an upgrade and no cabins where available on deck C. after a very stressful encounter with the reception team we where asked to stay in the cabin and they would look into getting us moved, at which point I asked if we could get a flight back to Manchester (which I wished we had) as we could not accept this cabin for to weeks, eventually we where given a more suitable cabin on the back of the ship.

The entertainments team on the ship where so unorganised and did not inform passengers of the change of program for the evening entertainment.

The waiters in the restaurant we rude and did not appear to be interested maybe because the gratuities had been paid from onboard accounts. Also the food in the restaurants on many occasions was cold having been brought so far from the kitcen.

The waiters on the open decks where not interested if you only wanted water and actually turned their backs on us.

We paid nearly £600 to upgrade our flights but were told that if we wanted to sit together we would have to pay a further fee to do so.The outward flight was not to bad as we where sat directly behind one another but the inbound flight we were a few rows apart. I contacted P&O on my return and complained about all this however they as usual only offered excuses and no offer of any refund which I would have expected.
David P Warrington’s Full Rating Summary
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Cabin Review

Outside Twin with Balcony and Shower
Cabin JC B749
Excellent once we got the cabin as booked
The cabin steward was fantastic.
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