1. Home
  2. Cruise Reviews
  3. Crystal Symphony
We were first time Crystal Cruisers and had always heard how wonderful they were. Well, in some ways that was true, in others, it was not. First, what we loved: outstanding staff, smooth boarding and leaving, the best evening entertainment we have ever experienced on a cruise, good food, excellent "included" wine, like the always open Bistro, large comfortable rooms and bath, better than average casino rules, superb Apple instructor, top notch lecturers (but not enough of them). However, we experienced some areas where we thought they could improve: lack of information about where we were, poor use (not many talks) by the excellent "experts" onboard, only one buffet lunch of Asian foods, absolutely no information on shopping beforehand and little to no time for any shopping in tours booked through them, lack of information about when things would be open which we would expect when you have a guide. We were not informed until one evening after being back onboard that the town we most came to see would be closed for a holiday the next day--too late to go more that day. We were informed when we boarded one bus that the main point of one tour was closed because it was Friday--their regular closing day. Little bridge (2 lessons and 3 games in 12 days). Pool not filled until the pm on the first sea day. Would we go on another Crystal Cruise? Absolutely. But if both had the same route, we would choose Oceania over Crystal.

A Mix of Good and Bad

Crystal Symphony Cruise Review by cat's staff

3 people found this helpful
Trip Details
  • Sail Date: February 2015
  • Destination: Asia
We were first time Crystal Cruisers and had always heard how wonderful they were. Well, in some ways that was true, in others, it was not.

First, what we loved: outstanding staff, smooth boarding and leaving, the best evening entertainment we have ever experienced on a cruise, good food, excellent "included" wine, like the always open Bistro, large comfortable rooms and bath, better than average casino rules, superb Apple instructor, top notch lecturers (but not enough of them).

However, we experienced some areas where we thought they could improve: lack of information about where we were, poor use (not many talks) by the excellent "experts" onboard, only one buffet lunch of Asian foods, absolutely no information on shopping beforehand and little to no time for any shopping in tours booked through them, lack of information about when things would be open which we would expect when you have a guide. We were not informed until one evening after being back onboard that the town we most came to see would be closed for a holiday the next day--too late to go more that day. We were informed when we boarded one bus that the main point of one tour was closed because it was Friday--their regular closing day. Little bridge (2 lessons and 3 games in 12 days). Pool not filled until the pm on the first sea day.

Would we go on another Crystal Cruise? Absolutely. But if both had the same route, we would choose Oceania over Crystal.
cat's staff’s Full Rating Summary
Enrichment Activities
Value For Money
Embarkation
Dining
Public Rooms
Entertainment
Cabin
Fitness & Recreation
Shore Excursions
Service
Free Price Drop Alerts
Get Crystal Symphony price drops
250,000+ people have entered their email

Port & Shore Excursion Reviews