This was our first P& O cruise and it was a near hit , but had too many misses! We booked a deluxe superior balcony cabin. We were promised little extras such as a bottle of champagne, dressing gown, canapés, fruit basket and flower display. The flight down was fabulous from Gatwick a Dreamliner ands embarkation onto the ship faultless. We got our luggage in under 1 hour as well. The cabin was fine, E720 on deck 8 aft, not huge and the balcony was in permanent shade as the floor above extends to the balcony rail. The champagne was in the fridge, not on ice. No fruit, a box of chocolates was on the coffe table, no canapés or fruit bowl. It took 3 days to get the fruit bowl. 1 Apple, 1 orange. 1 bannana and 6 individual grapes.  Then saucer of 5 revolting canapés. The flowered didn't ever materialise. The ship is beautiful with lovely facilities, however she is abysmally let down by dreadful customer service at many levels. Freedom dining is a problem. Although it's good to have the freedom it means that Gala nights are a waste of time and absolute let down. As nothing is put on for them. There are not any special presentation . Ice or fruit carvings - no songs or ceremony. You put on your finery, eat as normal and that's it. The waiters on the whole were extremely rude, unpleasant and poorly trained. They lean across you in front of you. The service in Saffron was chaotic and hit and miss. Yes there were a few who were lovely but on the main it wasnt a good experience. It's clear that P& O have taken the majority of their best staff for Brittania and left the dross behind on Ventura The room service menu, is tiny and you have to pay extra for many items. The bar prices are good. The White room is excellent. The entertainment was good, if you could Eve get a seat.  P&O have waiters galore selling booze, but can't invest in stewards to look after passages on the sun decks, theatres or have a customer relation desks, staffed by senior managers, who have first hand In depth knowledge and experience of the standards offered to and expected by British & American passengers at 4&5* resorts and cruises. It would seem unfair to expect us a fare paying passengers to put up with such shoddy and laughable service for a premium fare!   Also this cruise had 8 sea days, with the exception of a quiz, lectures on murders and the occasional free film, nearly every additional leisure activity such as painting had tone paid for! The TV is a disgrace - sky news, bbc news Sky sportthsts it. Previous passengers were saying last year they had 48 free handles. The chi late buffet is no more.  Most of the buffets have curry.  In fact it's hard to get things without curry! I love curry but from time to time. The afternoon tea sandwiches were weird combinatiins as well. All in all we had fantastic weather, a comfortable cabin and a relaxing g time. But if P&O want to retain a decent reputation they need to listen and learn some customer relations lessons from their bosses at Carnival or even better celebrity &princess

Caribbean; Transatlantic Cruise; Plus & Minus

Ventura Cruise Review by geekess

1 person found this helpful
Trip Details
  • Sail Date: March 2015
  • Destination: Transatlantic
  • Cabin Type: Junior Mini Suite with Balcony and Bath/Shower
This was our first P& O cruise and it was a near hit , but had too many misses! We booked a deluxe superior balcony cabin. We were promised little extras such as a bottle of champagne, dressing gown, canapés, fruit basket and flower display. The flight down was fabulous from Gatwick a Dreamliner ands embarkation onto the ship faultless. We got our luggage in under 1 hour as well. The cabin was fine, E720 on deck 8 aft, not huge and the balcony was in permanent shade as the floor above extends to the balcony rail. The champagne was in the fridge, not on ice. No fruit, a box of chocolates was on the coffe table, no canapés or fruit bowl. It took 3 days to get the fruit bowl. 1 Apple, 1 orange. 1 bannana and 6 individual grapes.  Then saucer of 5 revolting canapés. The flowered didn't ever materialise.
The ship is beautiful with lovely facilities, however she is abysmally let down by dreadful customer service at many levels. Freedom dining is a problem. Although it's good to have the freedom it means that Gala nights are a waste of time and absolute let down. As nothing is put on for them. There are not any special presentation . Ice or fruit carvings - no songs or ceremony. You put on your finery, eat as normal and that's it. The waiters on the whole were extremely rude, unpleasant and poorly trained. They lean across you in front of you. The service in Saffron was chaotic and hit and miss. Yes there were a few who were lovely but on the main it wasnt a good experience. It's clear that P& O have taken the majority of their best staff for Brittania and left the dross behind on Ventura The room service menu, is tiny and you have to pay extra for many items. The bar prices are good. The White room is excellent. The entertainment was good, if you could Eve get a seat.  P&O have waiters galore selling booze, but can't invest in stewards to look after passages on the sun decks, theatres or have a customer relation desks, staffed by senior managers, who have first hand In depth knowledge and experience of the standards offered to and expected by British & American passengers at 4&5* resorts and cruises. It would seem unfair to expect us a fare paying passengers to put up with such shoddy and laughable service for a premium fare!
 
Also this cruise had 8 sea days, with the exception of a quiz, lectures on murders and the occasional free film, nearly every additional leisure activity such as painting had tone paid for! The TV is a disgrace - sky news, bbc news Sky sportthsts it. Previous passengers were saying last year they had 48 free handles. The chi late buffet is no more.  Most of the buffets have curry.  In fact it's hard to get things without curry! I love curry but from time to time. The afternoon tea sandwiches were weird combinatiins as well.
All in all we had fantastic weather, a comfortable cabin and a relaxing g time. But if P&O want to retain a decent reputation they need to listen and learn some customer relations lessons from their bosses at Carnival or even better celebrity &princess
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Cabin Review

Junior Mini Suite with Balcony and Bath/Shower
Cabin CB E720
Deluxe balcony cabin deck 8 E720Nice quiet room ,but shaded balcony
  Ventura Deck Plans